Tenup Software Services

BACKGROUND

Please describe your company and position.

I am the CEO of Harbormaster

Describe what your company does in a single sentence.

Custom software development for startups and large enterprises.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tenup Software Services to accomplish?

• Java Architecture/Development using AxonIQ
• Quality Assurance of Existing Functionality
• React.JS Engineering to enhance UI/UX

SOLUTION

How did you find Tenup Software Services?

Online Search

Why did you select Tenup Software Services over others?

High ratings, Good value for cost, Company values aligned

What was the size of Tenup Software Services’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Kotlin.Java Development/Architecture Leveraging

1. Document existing architecture with descriptions and diagrams
2. Fix bugs in the current version of the platform
3. Replicate platform topology to be able to test locally

QA

1. Develop a full test suite based on existing system functionality React.JS
2. Document the existing system
3. Extend current UI capabilities

In summary, the team participated in 2 weekly Sprints to review and mitigate bugs and features for the current system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Team came up to speed extremely fast without any existing documentation
• Team showed high aptitude with all aspects of both the development, testing, and deployment of the existing project
• Team delivered all code and services in a timely professional manner, exceeding all expectations of the client

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management is one where the owners are full participants in all aspects of the project, including architecture and development. This level of accountability has guaranteed the timely delivery of all features and enhancements to the existing platform. Everything they did was timely and of the highest quality, often exceeding the expectations of the client.

What was your primary form of communication with Tenup Software Services?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

The owners have shadowed and participated in the project, which is impressive.

Are there any areas for improvement or something Tenup Software Services could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I am the CEO of the company. We are building a Crypto Wallet

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tenup Software Services, and what were your goals?

We wanted to build a custodial wallet for NFTs and other crypto assets. We are a startup, and we do not have the resources to hire full-time developers in the US, so we hired 3 developers from Tenup to develop it.

SOLUTION

How did you select this vendor and what were the deciding factors?

We saw Tenup's ad on LinkedIn and contacted them about the project. I met with their CEO, who is quite technical, and was impressed with the breadth of the skills they bring to the table.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting where we discussed the roadmap and milestones. After that meeting Tenup designed the backend system in UML and came up with a theme for the frontend.

How many people from the vendor's team worked with you, and what were their positions?

3 developers and an Engineering Manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to launch the product within 2 months, and we have done $40K GMV with our beta customer.

Describe their project management style, including communication tools and timeliness.

We had daily standups and used Slack to communicate asynchronously. We used Jira for project management.

What did you find most impressive or unique about this company?

They started with automating the CI/CD pipeline and hardened the product with each iteration with very little tech debt, which is very impressive.

Are there any areas for improvement or something they could have done differently?

Some of the developers needed some hand-holding on business domain and could have benefitted from understanding the use cases and stepping in user's shoes.

BACKGROUND

Introduce your business and what you do there.

I’m an executive for Marketplace By Design; we offer marketplace app ecosystem solutions for companies. We’re taking over for OpenChannel and have recently taken on their customer relationships.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tenup Software Services?

We started the relationship with Tenup while we were with OpenChannel, and Tenup supports OpenChannel customers with professional onboarding services and monthly support of their marketplaces. Tenup has been incredibly involved with all the new initiatives we’ve been taking on. 

SOLUTION

What was the scope of their involvement?

The first thing that Tenup assists us with is migrating over all the OpenChannel customers into our infrastructure. We sit down with Tenup and talk about the customer's goals, and then a manager from our side and Tenup’s side reach out to the customer to schedule the migration. 

During that process, the Tenup team comes up with a list of what the migration will look like, the timeline, and the expectations of what will happen, and they communicate that to the customer. Once the customer signs off, Tenup takes the full cycle and takes the lead on migrating the customer over. 

The second thing we’re working on with Tenup is adding professional services. If a customer wants to change anything in their marketplace or add new features or functionalities, the Tenup team takes the lead on the actual implementation. They meet with customers weekly to ensure everything is on track and that everything is up to date and supported going forward.

The Tenup team is also involved with making sure we are up to date with compliance, have high availability, and update software to ensure we’re meeting our customers' needs. 

What is the team composition?

We work with about seven people from Tenup. 

How did you come to work with Tenup Software Services?

Tenup was working with OpenChannel previously, so when we took over, we kept them on board and renewed the partnership. 

What is the status of this engagement?

We started working with them in January 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We wouldn’t be able to survive without Tenup. They handle all of our software development which is a key part of the entire project. Their partnership is completely invaluable. Our customers have also been very happy with the support they’ve received from Tenup, and it’s been fantastic. 

How did Tenup Software Services perform from a project management standpoint?

The first few projects we went through were more of a testing phase as we were developing our new relationship and going through the process for the first time. Since then, everything has been seamless. We have weekly calls with them, and everything is always on time. They’re incredibly responsive, and we communicate with them through Slack and Google Meet.

Tenup is in a different time zone, but that has never been an issue, and they work incredibly hard to make everything work easily on our end. Their communication is fantastic, and they’re transparent with us about everything. 

What did you find most impressive about them?

We have nothing but incredible things to say about Tenup and their services. There are many moving pieces with the project, and they’ve hit the ground running and have done nothing but support and deliver things on time. They offer a full range of services from project to development to business strategy.

They are well-educated and incredibly good at what they do. We’ve been beyond impressed with them, and we love that they can support our business from every angle.  

Are there any areas they could improve?

There’s honestly nothing that we can come up with. 

Do you have any advice for potential customers?

Trust that they’re smart, capable, and that you don't need to micromanage the team. They’ll work with you as a true partner, and they’re capable of taking on so much. They’re a fantastic partner to have on your side.

BACKGROUND

Introduce your business and what you do there.

I’m the development manager of Sync.com, a cloud-based services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tenup Software Services?

We needed help with software development.

SOLUTION

What was the scope of their involvement?

Tenup Software Services does front- and backend software development from scratch using TypeScript, Angular, SQL, and MongoDB as main technologies. To jumpstart every development sprint, we tell them our requirements, explain the overview of the task, and give them access to our resources, which include systems, software, and computers. Once they finish the development, they do testing and QA to deliver the end product. 

In terms of features, they create mobile apps and desktop-based agents to help manage online cloud-based storage and upload, download, and share files. It also provides traceability to the documents.

Currently, they’re also providing maintenance and support to the platform.

What is the team composition?

We’ve been working with three developers from their team.

How did you come to work with Tenup Software Services?

We worked with them on other projects in the past.

How much money have you invested in this partnership?

So far, we’ve spent $60,000–$80,000 with them.

What is the status of this engagement?

We started working together in September 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The features they've developed for us are giving a good ROI. Overall, they're a nice team that takes ownership of the work they do — Tenup Software Services bring good ideas and solutions to our issues.

How did Tenup Software Services perform from a project management standpoint?

They always deliver within budget and are responsive. In addition, communication is great — we use emails, phone calls, and Slack as main tools.

What did you find most impressive about them?

Their best attributes are their responsiveness and ability to deliver quickly upon our requests. Their team understands our issues, which enables them to address them.

Are there any areas they could improve?

They sometimes miss deadlines, so they can improve on that. Nonetheless, we know it's something common in software development tasks.

Do you have any advice for potential customers?

Be in constant communication with them because the timezone difference can bring some challenges.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a startup software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tenup Software Services?

We lacked the necessary resources to implement our app and bring it to market.

SOLUTION

What was the scope of their involvement?

We hired Tenup Software Services to develop a grocery shopping app for Android. They also built a web-based admin console, which displays success and error messages.

We started the engagement by going over the project’s requirements, after which they translated the user requirements into a technology language. Throughout the development process, they consulted with us and proposed recommendations for hosting providers. They also oversaw the app’s design development and provided feedback.

What is the team composition?

We currently work with three people from Tenup Software Services.

How did you come to work with Tenup Software Services?

We came across Tenup Software Services through a freelancing platform. We ultimately decided to work with them because of their knowledge, experience, and honest approach.

How much have you invested with them?

We’ve spent somewhere around $65,000-$75,000 so far.

What is the status of this engagement?

We began working together in January 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Tenup Software Services has helped us successfully implement more than 50 user stories. They have truly exceeded our expectations.

How did Tenup Software Services perform from a project management standpoint?

We handle project management internally, but Tenup Software Services has been a very collaborative partner. They are always patient and communicative.

We primarily communicate via Slack, but we also have daily standups, bi-weekly meetings, and monthly manager meetings via Microsoft Teams. We also use Jira and Confluence to track our tasks and progress.

What did you find most impressive about them?

Tenup Software Services is a passionate, dedicated partner that brings a broad set of skills to the table. They’re not just focused on delivering what we asked for — they continuously challenge and educate us to help us further improve our product.

Above all, they demonstrate the ability to deliver optimal solutions to all of our problems. They are a true partner in every sense of the word.

Are there any areas they could improve?

During the first 4-6 weeks of the engagement, we encountered a few communication issues, primarily because the team’s main language isn’t English.

Do you have any advice for potential customers?

Focus on the requirements that you’re responsible for and let them focus on coming up with the technical solutions.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO at iQabinet, a software startup. It’s a personal document management system that allows people to manage their documents online securely.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tenup Software Services?

We were trying to build out our offering and expand it. We needed help from a consulting group that could come on board and deliver in a short amount of time.

SOLUTION

What was the scope of their involvement?

We provided Tenup with a lot of hands-on feature reviews and designs. We also gave them screenshots and UX to show them how the flow should be.

They designed and developed the software. In the initial stages, we did most of the design, and they provided development. As we built out the relationship and trusted them more, we had a hybrid approach and designed things together. Eventually, they took care of the design themselves.

What is the team composition?

We initially worked with an architect and two strong, lead engineers.

How did you come to work with Tenup Software Services?

We found them on Upwork. When we met them, they were a young and highly technical startup enterprise. However, they were knowledgeable and very hands-on in our conversations. They knew what they were talking about, so we knew right away that they had the right experience and could manage the whole application lifecycle.

How much have you invested with them?

We spent $100,000.

What is the status of this engagement?

We worked together from February 2013–July 2015. As the business continues and we develop features, they provide maintenance services as well.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They delivered on their promises, and we saw an improvement.

How did Tenup Software Services perform from a project management standpoint?

We did our own project management. They worked with sprints using an agile methodology. We communicated in real-time via chat and voice and video calls.

What did you find most impressive about them?

We were happy with everything they did. They were able to deliver in sprints, which was important to us.

Are there any areas they could improve?

We needed more resources, but they were a small startup.

Do you have any advice for potential customers?

If you’re working with a software development group, make sure your requirements are clear and you know exactly what you’re asking for. That way, you’re not forcing them to do investigative diligence.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of vFlyer, a SaaS provider. We provide real estate marketing services to local real estate agents and property managers. We also offer a collaboration tool.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tenup Software Services?

We needed help refining our collaboration tool.

SOLUTION

What was the scope of their involvement?

Our company was augmenting an existing service. Tenup stepped in to provide research and acted as our resource by providing their expertise to help us deliver a new component for our collaboration tool. Specifically, they developed a browser extension that integrated with our tool.

What is the team composition?

We primarily worked with four teammates. We worked with a team leader, a partner, a mid-level developer, and another developer.

How did you come to work with Tenup Software Services?

We had worked with some of the teammates when they were part of another company. When they established Tenup, we decided to work with their new firm because we already trusted them.

How much have you invested with them?

The project cost was $25,000.

What is the status of this engagement?

We worked on the project from August 2019–April 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I was satisfied with the work Tenup delivered. We didn’t have any specific metrics, but the team met our standards and developed a high-quality extension.

How did Tenup Software Services perform from a project management standpoint?

The communication was excellent, and they met deadlines perfectly. We used the agile process and tools.

What did you find most impressive about them?

They didn’t have QA and front-end development services during the project, but they’ve since included them after we requested them.

Do you have any advice for potential customers?

Dedicate enough time to work alongside the developers.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of OpenChannel, a SaaS B2B company that provides a SaaS platform and services that help our customers build app ecosystems, marketplaces, and directories. Our business isn’t mobile-focused; rather, we provide app exchange ecosystems or app stores to our customers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tenup Software Services?

A lot of our customers want plenty of customization in their app stores. They want their app directories to have a custom-branded look and feel as well as custom features, functionality, and workflow. However, all these individual customization efforts have been divergent from our goals because we’re mainly focused on providing a SaaS product and improving it.

As a result, we’ve brought in Tenup Software Services to outsource the customization work. We collaborate closely with them to ensure a high standard of quality for the marketplaces that we build, customize, and deploy to our customers. At the same time, we leave the management of these projects to Tenup. 

SOLUTION

What was the scope of their involvement?

Tenup works like a trusted partner on our behalf. The vast majority of their work involves frontend customizations using Angular and Java, but they also work on implementing workflow features. For instance, a customer may not want their partners to simply register and start submitting apps; they may want their partners to request an account first before submitting apps, so Tenup builds that feature. On top of that, the team deals with more complex requirements from companies and providers, handling workflows that are implemented within a web app. 

Meanwhile, our process starts when a customer onboards with us. They sign a contract and give us requirements and design mockups. From that point on, one of OpenChannel’s project managers sets up a JIRA board that contains tasks based on the requirements we’ve received from the customer. Then, a project manager from Tenup grooms tickets in an agile scrum process, taking the time to understand what the customer is trying to achieve with their requirements and mockups. 

Afterward, the Tenup manager passes those tickets along to their engineers, who then make changes. When those individual changes are done and committed to the repository, the changes are launched to the staging site. Tenup QAs evaluate those tickets and tasks to make sure that the code is running properly and that the feature is achieved. Once the QAs approve the code, it’s delivered to the client. Overall, the Tenup team is technically responsible for deploying those finished features as releases into production. 

What is the team composition?

We work with around 12–14 people from Tenup, including two project managers. Our main point of contact is Kaushal (CEO & Founder). We also work with Madhuri (Project Manager), and we only recently added a second project manager. 

How did you come to work with Tenup Software Services?

I found them on Clutch. We interviewed a lot of companies and asked them to bring their technical leads. In the end, Tenup had the strongest technical lead. He was smart, and he understood our concepts right away. He also knew the technology we used back to front. This gave us the confidence that he could lead this engagement from a technology perspective. 

How much have you invested with them?

We’ve spent around $500,000. 

What is the status of this engagement?

The engagement started in January 2019, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

One of the quality metrics that we look at is the features. For instance, if a customer comes to us with 10 features, we deploy those features and see how many bugs or issues appear within any of them. So far, we’ve seen successful results. 

Moreover, one of our biggest fears has been doing a lot of handholding. If we’re putting in plenty of time and effort for that, then the partnership is still divergent from our goal. As a result, we need a partner that can make tough decisions and implement them correctly. With Tenup, we’ve done a bit of handholding to bring them up to speed in the beginning. 

However, over the past year, they’ve pretty much run autonomously. They can make technical decisions and run with them. Meanwhile, the amount of involvement required from our end is very low, and we’ve seen absolutely fantastic results. Overall, being able to hand the work off to them and getting it done is the biggest success we’ve seen in the whole partnership.

How did Tenup Software Services perform from a project management standpoint?

They’re responsive. We have daily calls to go over the status of our projects, and they manage priorities well by listening to customers’ needs. The tasks and items get completed within a good amount of time, so I don’t have anything negative to say about their project management. 

What did you find most impressive about them?

The absolute top highlight from Tenup is Kaushal, who’s in the solution architecture side of things. He’s able to listen to complex requirements and architect a proper solution for them, and that bleeds into everything else. 

This has been the hardest part for any agency to handle. A solution architect has to make decisions and tradeoffs based on what they know about the customer. As such, when the architecture suffers, the quality also suffers. We’ve worked with agencies for almost a decade now, and a lot of their technical leads aren’t good enough. 

By contrast, Tenup has allowed us to hand off our tasks to them, and the reason we don’t have to get involved very much is that they have a solid technical mind behind them. Kaushal knows how to solve problems properly, so not a lot of issues arise. 

Are there any areas they could improve?

We’ve been working with them for over two years now, and there have been areas of improvement along the way. However, we catch them very quickly. 

The first one we caught was when Tenup didn’t have a project manager. As a result, we requested them to hire managers, and they hired a fantastic one, so their project management turned great. They didn’t have QA engineers, and that was another bump in the road. We again requested them to hire a QA engineer, and they did, but the first one they hired wasn’t great. After a few weeks, we figured out the problem, and they replaced him with someone else who did a better job.

Overall, as we’ve iterated over a two-year period, I can’t think of anything else that needs improvement at the moment because we iterate on problems so fast as soon as we figure them out. 

Do you have any advice for potential customers?

I don’t have any advice on working with Tenup specifically because they’re very good. In general, however, it’s good to know what you want to build. If you know what you want, then the team will do a good job. 

BACKGROUND

Please describe your company and your position there.

I am CTO in a startup, managing the development process of our product.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tenup Software Services, and what were your goals?

Delegate the development process of a set of short-term features for for the product improvement.

SOLUTION

How did you select this vendor and what were the deciding factors?

Tenup Software Services had really good recommendations and very good prices for their service.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting, planned the implementation of all the features and then had daily meetings to track the improvements.

How many people from the vendor's team worked with you, and what were their positions?

Tenup Software Services dedicated a project manager, and a few software developers for this project, including the CTO of Tenup Software Services.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We see an increased number of transactions going through our web application after the completed work of Tenup.

Describe their project management style, including communication tools and timeliness.

We followed the principles of scrum and for the tickets tracking we used Jira. We had daily stand-ups and a weekly once a week where the PM communicated the improvements and the general status of the current development of the project.

What did you find most impressive or unique about this company?

They were customer-oriented with great attention to detail, finishing the work even before the arranged time.

Are there any areas for improvement or something they could have done differently?

There is always place for improvement and Tenup is definitely going in the right direction.