Telvus

BACKGROUND

Please describe your company and position.

 I am the Owner of a hvac company 

Describe what your company does in a single sentence.

We provide complete residential and commercial HVAC services, including heating, air conditioning installation, routine maintenance, and indoor air quality solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Telvus to accomplish?

• Deploy multi-channel AI agents across WhatsApp, email, voice calling, and website voice chat for automated customer handling.
• Build an automated 24-hour post-service follow-up system to consistently capture Google customer reviews.
• Streamline lead response time and 24/7 client engagement across all communication channels

SOLUTION

How did you find Telvus?

• Online Search
• Referral
• Clutch Site

Why did you select Telvus over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Telvus were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Designed, built, and deployed an end-to-end multi-channel AI communication system to automate customer service, lead qualification, and post-service review collection for HVAC operations. 
Key Deliverables

• WhatsApp AI Agent: Built an automated WhatsApp assistant to handle instant customer inquiries, service quotes, and scheduling workflows.
• AI Voice Calling Agent: Implemented an automated voice agent to manage inbound phone calls, answer service FAQs, and capture lead information around the clock.
• Website Voice Agent: Integrated an interactive real-time voice chat widget directly on the company website to convert site visitors into bookings.
• Email AI Agent: Configured an intelligent email workflow to automatically parse incoming customer emails, draft responses, and process job inquiries.
• Automated 24-Hour Review Pipeline: Developed a post-service automation trigger that sends personalized Google Review requests via SMS/WhatsApp exactly 24 hours after job completion.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The multi-channel AI system reduced lead response times to under 30 seconds across all channels, capturing 35% more service bookings outside regular business hours. Additionally, the 24-hour automated post-service follow-up workflow increased monthly 5-star Google reviews by 45% while reducing office support workload by 70%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Telvus managed the project flawlessly from start to finish. They delivered all AI agents and automation workflows strictly on time while maintaining clear, daily communication. Whenever adjustments were needed, Ali (CEO of Telvus) and their team responded instantly and implemented solution updates without delaying the project timeline.

What was your primary form of communication with Telvus?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their deep mastery of conversational AI combined with a sharp focus on business growth. Telvus didn't just deliver basic bots—they engineered voice and messaging agents that sound completely natural and handle complex customer scenarios effortlessly. Their ability to connect WhatsApp, phone calls, website chat, and automated Google review triggers into one unified system sets them far apart from standard automation agencies.

Are there any areas for improvement or something Telvus could have done differently?

Nothing major comes to mind. Having a pre-recorded video walkthrough library at the initial handoff would have made internal staff training slightly faster, though their team walked us through every workflow step-by-step regardless.