TechPulse

BACKGROUND

Please describe your company and position.

I am the Engineering Operations Manager of Arctic IT

Describe what your company does in a single sentence.

Arctic IT is an innovative technology company specializing in managed services and business application services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechPulse to accomplish?

• Engineer Augmentation and Project Timeline Delivery

SOLUTION

How did you find TechPulse?

Referral

Why did you select TechPulse over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from TechPulse were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had a client that wanted to move from VMware to Hyper-V due to the increased Broadcom licesening and unknown future state of the company after the aquisition.  With their licensing experation date quickly approaching, they asked Arctic IT to move quickly on it.  Our internal team of Engineers were already allocated to other projects and were unable to start any new projects immediately.  The TechPulse team was able to rally some resources and provide staff augmentation with white glove service.  Knowledge, Communication and Execution were excellent. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

TechPulse was able to meet the milestones that were set for each date in order to cutover to the new hardware before the VMware license expired.  They also provided post go-live support and were responsive to all the Client's requests.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Please see previous statement.

What was your primary form of communication with TechPulse?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Accessiblity, IT knowledge, Response Time and their overall connections in the MSP space. 

Are there any areas for improvement or something TechPulse could have done differently?

None

BACKGROUND

Introduce your business and what you do there.
I'm a consultant at a consulting firm that works with financial services companies regarding legal matters.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechPulse?

We needed to convert our technology platform entirely, which was based on Rackspace. We previously had an internal teammate who managed our IT needs and asked TechPulse to take over and create a platform that could store our data. Our goal was to bring our internal systems into one new platform. 

SOLUTION

What was the scope of their involvement?

We initially had numerous calls with TechPulse so they could understand what we were looking for. The team has converted our technology platform and put our internal processes into one web-based platform using a VMware cloud application versus a server application. All our internal team works remotely, and TechPulse provides remote services, too. 

TechPulse also provides ongoing weekly training regarding cybersecurity and phishing. The team runs phishing test campaigns and tracks potential phishing among our employees. We're currently discussing converting one of our database platforms. 

What is the team composition?
We've worked with around 10 teammates from TechPulse, including Tyler (President & CEO), Chris (VP of Engineering), and Evan (Senior Support Engineer). 

How did you come to work with TechPulse?
We contacted TechPulse after a referral. We had an introductory process with numerous calls to determine if TechPulse could take on the scope of the project. 

How much have you invested with them?

We spend around $200,000 annually with TechPulse.

What is the status of this engagement?

We began working with TechPulse in November 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

TechPulse has converted our operations to a more secure environment. TechPulse delivers excellent work quality and meets our goals — we find them very helpful. Our project aims to improve risk mitigation and have a more secure environment. Before, we thought we had too much risk since one teammate managed all our IT needs. We have diversified the risks, and TechPulse's team manages those risks. 

How did TechPulse perform from a project management standpoint?
TechPulse meets deadlines and stays on budget. The team works according to our priorities. For instance, we had an issue with a VMware provider that was part of the infrastructure and decided to migrate to a different provider. TechPulse worked on that process over the weekend, and it usually would take months of planning. TechPulse puts all hands on deck to ensure they meet our expectations. We prioritize deliveries, and the team has good project management.

Our company's team consists of 15 teammates who work remotely, so we have unique technology needs. We relied on one person in the past, and now we can call TechPulse's number or send an email to open a ticket. The team always has someone to answer the phone and is good at prioritizing urgent matters. TechPulse also has a teammate on-call for the evenings, and I can get a response after hours. Chris and Tyler have implemented quarterly calls where we go over the testing campaign metrics.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?
I want to highlight Tyler and Chris' work. Chris is remarkable and is good at providing quick troubleshooting. On the other hand, Tyler is able to navigate and work at our high-level standards.  

What did you find most impressive about them?

We had previous experience with Rackspace, which is a big company, and we didn't have a representative. Now, we're working with individuals. I like that TechPulse has good employee retention because I've worked with the same teammates for three years. We're a small business that provides boutique services, and we wanted a service provider who provides boutique services as well. 

Are there any areas they could improve?

The biggest thing TechPulse can improve is being more proactive. When an employee asks for troubleshooting for a specific issue, the team could check if other teammates might be having the same problem. TechPulse can also provide more operational training on how to use specific software. The team provides resources but doesn't have that service now. 

Do you have any advice for future clients of theirs?

We've required a long time to complete this transition. I suggest potential customers set their project's timetable when engaging with TechPulse. I also recommend understanding any expenses you might incur regarding your platform — that is something we didn't consider initially. For instance, we had an annual contract with Rackspace and ended up not using most of the year for just a few months. Understanding these financial aspects will be helpful for your engagement. 

BACKGROUND

Introduce your business and what you do there.

I’m the head of finance and operations at a boutique consulting company focused on change management consulting.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechPulse?

We needed a managed IT services provider. One of our goals was to improve our data security requirements since we have signed contracts with customers that have strict data protection requirements. We needed a partner that ensured we were compliant with their requirements. 

SOLUTION

What was the scope of their involvement?

TechPulse manages all our company's IT needs remotely. The team has helped us transition to a more secure cloud system and ensured our data is secured and backed up. TechPulse also provides help desk services for our team's questions regarding specific hardware, email, or cloud backups. The team also manages our new employees' onboarding and issues laptops. 

Initially, we onboarded TechPulse to all of our systems, and the team helped us move from the Google suite to Microsoft 365. TechPulse has also handled the migration of existing data. The team has set up the data of our cloud infrastructure, which allows us to make reductions in the different software versions so our employees can collaborate and work on documents in real-time. TechPulse primary focus is online technical support.

What is the team composition?

I've worked with Tyler (President & CEO), Chris (VP of Engineering), Jude (Support Team Manager), Evan (Senior Support Engineer), and Alex (Support Engineer).

How did you come to work with TechPulse?

Our company's founder had worked with Tyler many years ago. We selected TechPulse over a few different IT services vendors we evaluated. 

How much have you invested with them?

We’ve spent around $95,000 on this project. 

What is the status of this engagement?

We started working with TechPulse in August 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

TechPulse's work has freed up operations time for our team, especially for me. We can now work on other important aspects of our business rather than focusing on fixing IT issues. I no longer worry about overseeing IT needs and can focus on more strategic initiatives that are important to our business' future  — that's the biggest impact of our engagement with TechPulse. 

TechPulse has also saved downtime across employees because they now have a direct person to go to when they're facing technical issues or need help desk support. 

How did TechPulse perform from a project management standpoint?

TechPulse delivers work on time and stays on budget. We send an email that goes into their ticketing system for help desk support. After that, we send emails back and forth or have phone calls, depending on the issue. We also have quarterly meetings to identify improvement areas and define our work priorities from those meetings. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Tyler is fantastic. He has a great blend of understanding and explaining technical requirements to non-technical persons. He understands the aspects of being a business owner and is fantastic to work with. Tyler is super helpful from an over-arching perspective. He understands how decisions impact our business and provides good suggestions. Tyler is on top of issues whenever I've flagged certain situations and looks at their internal team to resolve the problem. 

What did you find most impressive about them?

I like the piece of mind TechPulse's work brings to me and my company. 

Are there any areas they could improve?

We've had the most bumps in the new employees' onboarding process. All our employees work remotely and are located across the country, and we want them to have a good onboarding process. We rely on TechPulse to have an onboarding call with a walkthrough of their laptops and our work tools. 

We've had issues where TechPulse called employees at the wrong time or didn't consider the time zone. These details added to a bad experience on employees' first days, and sometimes, employees weren't online when required. 

Do you have any advice for future clients of theirs?

I recommend having regular meetings with Tyler and Chris to plan and find priorities based on your company's IT needs. Stay in touch with TechPulse and tell them your unique needs. 

BACKGROUND

Please describe your company and position.

I am the Sales and IT Liaison of Step-Ko Products

Describe what your company does in a single sentence.

Step-Ko Products is a global provider of corrosion protective products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechPulse to accomplish?

• Manage Software Licenses
• Provide IT Support

SOLUTION

How did you find TechPulse?

Referral

Why did you select TechPulse over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from TechPulse were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

TechPulse provides remote IT managed services for us. They classify themselves as a concierge support team, which they are great at that. They make sure our services (Internet and Phones) are up and running. If there is a problem with anything they call on our behalf and make sure the problem gets resolved. They also purchase and install hardware, software, and licenses for us which helps tremendously!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

TechPulse has been a fantastic team to work with. Their team is always friendly and extremely knowledgeable. The ticket response time is unmatched, and we know every issue, no matter the size, will be taken of in a timely manner. The 24/7 support that TechPulse provides is extremely helpful and gives us assurance to know if something goes wrong in the middle of the night, we will get alerted, and the issue will be handled.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Every issue is handled professionally and efficiently. Projects are delivered in a very timely manner. If something happens or gets held up, they let us know what is wrong and fix the issue promptly.

What was your primary form of communication with TechPulse?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their professionalism and efficiency.

Are there any areas for improvement or something TechPulse could have done differently?

We wouldn't ask Techpulse to change anything. We are extremely satisfied with the way they do business.

BACKGROUND

Introduce your business and what you do there.

I’m the operations manager at a clinical testing facility. We test skincare and cosmetic products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechPulse?

We needed support to revamp our complete technological systems, including phone and cloud systems and hardware equipment. We were looking for a company to upgrade and monitor our IT requirements.

SOLUTION

What was the scope of their involvement?

TechPulse provides remote and on-site managed IT services for our company. Initially, we had several meetings with the team to explain what we wanted to accomplish. We discussed the project's technical aspects regarding our phone and cloud-based systems. Prior to engaging with TechPulse, we had issues with our phone systems, and some text messages weren't delivered. TechPulse has recommended different services for our company. 

Our company has unique needs since we do high-end photography, and TechPulse supports all our departments in a different way. The team has upgraded our IT infrastructure, including computers and printers. Additionally, TechPulse provides phishing training and sends monthly reports regarding phishing and IT security. TechPulse offers technical support through a ticketing system. 

What is the team composition?

I initially met with Tyler (President & CEO) and Chris (VP of Engineering). We also work with Jude (Support Team Manager), who handles our printing equipment and provides on-site assistance.

How did you come to work with TechPulse?

I found TechPulse through a LinkedIn connection. 

How much have you invested with them?
We’ve spent between $25,000–$200,000 on this project.

What is the status of this engagement?
We began working with TechPulse in July 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
TechPulse understands our needs and has a great ticketing system. TechPulse has fixed our phone system issues, and we've sent 40,000 text messages from one number since April. 

How did TechPulse perform from a project management standpoint?

Chris has been very helpful and instrumental regarding project management. We work with a cloud-based system and have had many hiccups, but TechPulse has been great and proactive in getting things up and running. 

TechPulse's response time to support tickets is excellent, and they respond faster to urgent tickets. If an issue has low-level priority, I email TechPulse, and I call them if it's a high-level priority. Depending on the tasks, my tickets can be more in-depth, and TechPulse determines if they can resolve the issue via a virtual meeting with screen sharing or if they need remote access to my computer. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Chris has been fantastic, especially at the beginning of our engagement, when he was very supportive. Evan (Senior Support Engineer) has also been very helpful.

What did you find most impressive about them?
Whenever I have an issue, regardless of the problem, TechPulse is very good at correcting and improving from that point forward. 

Are there any areas they could improve?

I can't think of anything for TechPulse to improve on. TechPulse is constantly growing as a company, which is beneficial for us.

Do you have any advice for future clients of theirs?

The client must be prepared and know exactly what they want for their project. The more detail they offer TechPulse, the better they can help.

BACKGROUND

Introduce your business and what you do there.
I’m the managing director at McCarvill Capital Partners.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechPulse?

We needed an IT services provider.

SOLUTION

What was the scope of their involvement?

TechPulse provides managed IT services for our company and handles our hardware requirements. The team has also performed cloud server migration. TechPulse offers on-site and off-site support as needed. We schedule on-site support when we have particular needs; for instance, we recently moved to a new office and transitioned to a new remote desktop platform, and TechPulse's team came to our office for installation. 

Additionally, TechPulse has purchased and installed software and hardware for our company. The team has set up our computers and ensured they're compatible with our online services. TechPulse also provides help desk services. 

What is the team composition?

We work with a staff of around 10 teammates from TechPulse who provide help desk support.

How did you come to work with TechPulse?

Our engagement with TechPulse precedes my time working at my company, so I'm unsure how we initially contacted the team. 

How much have you invested with them?

We've invested around $500,000–$750,000 in our engagement with TechPulse.

What is the status of this engagement?

We began working with TechPulse in June 2016, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
TechPulse's work exceeds our expectations. We have employees with limited computer knowledge, and TechPulse is very helpful and does everything they can to help them understand and walk them through processes. 

How did TechPulse perform from a project management standpoint?

TechPulse delivers work on time and stays on budget. The team is communicative and direct; if there is a delay or something is going wrong, TechPulse lets us know immediately. We use a ticketing management tool to communicate with TechPulse.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?
I want to highlight Evan's (Senior Support Engineer) work. He has helped us with several projects, and we've also met him in person. Our staff finds Evan very helpful.

What did you find most impressive about them?

What stands out the most about TechPulse is their ability to resolve issues quickly. The team is fast to respond since I need a vendor that responds in a timely fashion. 

Are there any areas they could improve?

I can't think of anything for TechPulse to improve.

Do you have any advice for future clients of theirs?

I recommend potential clients have good communication with TechPulse and tell them exactly what they want. I also recommend setting up a timeframe; this is the way to have the best relationship with TechPulse.

BACKGROUND

Introduce your business and what you do there.

I’m the chief people officer of MS Transverse Insurance, a property casualty insurance company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with TechPulse?

We needed help with IT and cybersecurity for our company.

SOLUTION

What was the scope of their involvement?

TechPulse provides remote IT managed services for us. The team has purchased and installed hardware and software for us — they only come on-site whenever they have to install something in our conference rooms.

Overall, they’re our go-to outsourced IT partners whenever we need to set up software, do cybersecurity training, and everything along those lines.

What was the team composition? 

I’ve worked with around ten members of TechPulse’s team, including Chris (VP of Engineering), Jude (Support Team Manager), Alex (Support Engineer), Tyler (President & CEO), Kevin (Operations Coordinator), Chandler (Engineer), and Evan (Senior Support Engineer).

How did you come to work with TechPulse?

The team was already working with us when I took my current position.

What is the status of this engagement?

We started working together in June 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

TechPulse has been doing a great job, and we haven't had any issues with them.

How did TechPulse perform from a project management standpoint?

TechPulse's team has met deadlines and stayed on budget. Regarding communication, we use emails and phone calls. Whenever I call in with an issue, they always have different resources that would help me.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review? 

Working with Alex has been a positive experience.

What did you find most impressive about them?

Personally, I'm not a person with IT knowledge, and TechPulse's team has been able to make the best recommendations and steer us in the right direction because they know exactly what they need to do. The team always recommends the best solutions for our needs.

Are there any areas they could improve?

I don't think there's anything they can improve on because they're doing a great job.

Do you have any advice for potential customers?

TechPulse's team is tech-savvy and might use very technical language, so I recommend making sure that they understand the type of level and language they need to speak with you and your team.

BACKGROUND

Please describe your company and position.

I am the Operations Analyst of a real estate investment firm.

Describe what your company does in a single sentence.

Our company is an opportunistic real estate investment and development firm.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechPulse to accomplish?

• We hired TechPulse to leverage their expertise in managing and optimizing technology infrastructure, enhancing security, and developing custom solutions to meet business needs.

SOLUTION

How did you find TechPulse?

Online Search

Why did you select TechPulse over others?

• High ratings
• Pricing fit our budget
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

This includes unlimited remote and onsite support. TechPulse comes to our office once a month to help us onsite with anything. TechPulse also helps us from a security standpoint -- Endpoint Protection, 24/7 Managed Breach Detection & Response, Dark Web Monitoring, Firewall Monitoring, Web Traffic Security, Security Awareness Training & Testing. Of course, TechPulse also manages our network, office 365, and assists with vendor management

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

TechPulse has significantly enhanced our onboarding processes, ensuring a more secure and advanced onboarding experience. Our Office 365 systems are consistently kept up to date, contributing to an overall improvement in the security posture of our company. The availability of 24/7 support from TechPulse has proven to be a tremendous asset, providing invaluable assistance to our team whenever needed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TechPulse completes everything on time and very fast. Their responsiveness is commendable, with a rapid turnaround time of 5-10 minutes for addressing needs, whether it's through phone communication or email.

What was your primary form of communication with TechPulse?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ticketing system is extremely beneficial and efficient.

Are there any areas for improvement or something TechPulse could have done differently?

N/A.

BACKGROUND

Please describe your company and position.

I am the former VP of Systems and Technology of The Life Property Management

Describe what your company does in a single sentence.

Own and manage multifamily real estate.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechPulse to accomplish?

• Day-to-day IT support.
• Modernize, setup, and rewire aging infrastructure at value-add acquisitions.
• Azure AD Implementation

SOLUTION

How did you find TechPulse?

Word of mouth

Why did you select TechPulse over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from TechPulse were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

TechPulse provided: 

• excellent help desk support
• consulting services as we expanded our business
• on-site techs to troubleshoot issues or rewire and set up new properties
• IT due diligence
• managed various migration and implementation projects over the years

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• End user satisfaction was extremely high.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TechPulse was very responsive and delivered on time.

What was your primary form of communication with TechPulse?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their excellent communication and customer service skills.

Are there any areas for improvement or something TechPulse could have done differently?

Nothing I can think of.

BACKGROUND

Please describe your company and position.

 I am the COO of a construction company 

Describe what your company does in a single sentence.

We are a interior commercial contractor specializing in ceilings, access floors, acoustical wall panels, and other interior specialties.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TechPulse to accomplish?

• Update our IT system
• maintain IT system
• Monitor and keeo all IT aspects safe and secure

SOLUTION

How did you find TechPulse?

Referral

Why did you select TechPulse over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• proactive

How many teammates from TechPulse were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Techpulse to be our IT contractor. With that they came in, analyzed our current set up, provided solutions to update and increase security. They provide constant monitory for security and durability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Techpulse provides monthly updates on security, quarterly, and annual updates on overall maintenance. They provide updates on ongoing tickets.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

When issues arise, we submit email or phone tickets. They typically respond under an hour, if not within a few minutes.

What was your primary form of communication with TechPulse?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I really appreciate how proactive they are. They constantly monitor our systems for updates, threats, and other issues. They are proactive in preventing problems.

Are there any areas for improvement or something TechPulse could have done differently?

I would love more on site visits.