Team4Solution

BACKGROUND

Please describe your company and position.

I am the Chief Commercial Officer and co-founder of Neo Financial

Describe what your company does in a single sentence.

We are a FinTech company that provides spending, savings, and rewards programs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Team4Solution to accomplish?

• We were looking for an easier way to manage our savings accounts, particularly focused on improving the accuracy and efficiency of our interest calculations and scheduled transfers. Our old process involved considerable manual input, which often delayed interest calculations, made tracking balances cumbersome, and impacted our clients satisfaction.

SOLUTION

How did you find Team4Solution?

Online Search

Why did you select Team4Solution over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Team4Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

For our savings account, Team4Solution architectured an end to end RPA framework that automates the balance management, interest calculation and transfers. It helped us to precisely calculate and levy interest, according to rules created within the account on a specific date. They also tested across scenarios, offered personalized support through our transition, delivered a seamless and dependable implementation without any exposure to existing processes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have witnessed a significant reduction in the time and effort required for our savings account management processes. The automation of interest calculations led to accurate and timely interest payments, which has positively impacted our client satisfaction levels, as clients appreciate the precision and consistency. Regular transfers are now executed without delays, and we are able to track each account balance easily.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

From the initial stages, they kept us informed with regular updates and addressed any emerging issues or requests we had. They also had efficient time management skills, delivering each phase on or before the agreed dates. This level of the team attentiveness not only kept the project on track but also built a strong sense of trust with our team.

What was your primary form of communication with Team4Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out, is that they were able to make very technical solution approaches relatable and understandable for our team, a majority of whom were not versed in RPA technicalities. They tried to explain us how the system worked, guided us through each workflows and suggested ways we could better exploit the RPA solution. 

Are there any areas for improvement or something Team4Solution could have done differently?

Nothing comes to mind, as they performed exceptionally.

BACKGROUND

Please describe your company and position.

I am the Organization Manager of Triptoocean.com

Describe what your company does in a single sentence.

My company organizes vacations, journeys and trips for tourists, backpackers and travelling enthusiasts. We take clients from all over the world. We have partners that work at different locations with the help of these we provide a comprehensive package to our clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Team4Solution to accomplish?

• Manage client requests and check availability
• Allow online cancellation, Booking and change in plans.
• Manage records of Associates and maintain their accounts.
• Get reviews for our associates and have a live complaint/emergency panelle

SOLUTION

How did you find Team4Solution?

Online Search

Why did you select Team4Solution over others?

High ratings, Good value for cost, Referred to me

What was the size of Team4Solution’s team?

6-10 Employees

What was your primary form of communication with Team4Solution?

Virtual Meeting

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included development of Web App and mobile application that runs on Android and iOS phones smoothly. The application could manage customers checking rates, destinations, availability and best time to visit, allow them to make bookings, decide budget, and mention other activities they would like to participate in during their visit. App should also allow us to add new associates, their location and type of services they provide. We could also engage hotels and other partners at different locations. APP shall have account feature to log the expenses by associates and the payments made by customer. Payment gateway that handles card and UPI payments was also part of the scope.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Web App
• Mobile Application
• Admin Panel

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have excellent project management strategy. We were always in the loop and were demonstrated the progress every week. The PM was technically sound and had good knowledge of our domain. There were few priceless advises given by him that made our project better.

What did you find most impressive or unique about this company?

Their work culture. They maintain clear and timely communication and they're always ready to go the extra yard to help and maintain the project's development progress.

Are there any areas for improvement or something Team4Solution could have done differently?

They test at different levels before every release. Maybe they can shorten the testing process to further speed up delivery.

BACKGROUND

Please describe your company and your position there.

I am business manager of Cad e matE. We offer summer and winter internship training in all the latest tools and software of interior designing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Team4Solution, and what were your goals?

We hired Team4Solution to get a website designed for our company. We talked about our ideas with their team members and they suggested us some more innovative ideas that can be integrated in our website.

SOLUTION

How did you select this vendor and what were the deciding factors?

One of my friend got his business website developed by Team4Solution. He told me about the experience and dedication they have to offer website development services. So I reached them on a call and they scheduled the meeting very next day.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The delivered project consisted the complete designing and development of our website with logo as well as the content. They designed wireframes to make the work more easy and understandable.

How many people from the vendor's team worked with you, and what were their positions?

Usually I communicated with the project manager to get the details about the ongoing process. But sometimes I also coordinated with the team members included in the project. Back-end and front-end developer, graphic designer, content writer, and a project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They delivered the project as per my expectations and on time. Although there is always scope for upgrades, but as compared to the previous company I hired, they have delivered a result-oriented and feature-rich website solution for my website.

Describe their project management style, including communication tools and timeliness.

They communicated with me through audio calls, texts, and video calls through skype on weekly basis. They made sure to keep the communication transparent with a regular report of the ongoing process.

What did you find most impressive or unique about this company?

The way they listened to my requirements and provided me some more better options is the thing which impressed me. They divided the project into different phases to make sure that there are no chances of misunderstandings and errors during the development phase.

Are there any areas for improvement or something they could have done differently?

The project may be completed and delivered a little bit earlier, but having a quality project is better for business.

BACKGROUND

Please describe your company and your position there.

I work for an IT company as a Lead Manager. My company offers various eCommerce services including GroceryStore and delivery.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Team4Solution, and what were your goals?

We were thinking to jump in the grocery market then we had talked with one of representative of Team4Solution. After a discussion with her, I felt quite confident to go into the market. Team4Solution offered free digital marketing for 3 months that became a turning point for our online store. 

SOLUTION

How did you select this vendor and what were the deciding factors?

The representative from Team4Solution was so professional and intelligent to resolve all our doubts and queries in first call itself, that lead us to decide Team4Solution for this project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work was to create a grocery store application that can quickly grab the market. Key Deliverables were Android App, IOS App, Website, and Back End. Technologies used were React Native, Angular, and Java.

How many people from the vendor's team worked with you, and what were their positions?

From Team4Solution I usually be in contact with Ms. Bhakti and Manager Mr. Kardam. I would like to mention that they were highly professional with a friendly nature.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the application we got 10k+ downloads in first 3 months itself and all was because of their robust development and intelligent digital marketing.

Describe their project management style, including communication tools and timeliness.

We used to get a sprint demo in every 2 weeks. The best thing about Team4Solution is they never delayed a single sprint deadline. The tools used were JIRA, Git, and Azure.

What did you find most impressive or unique about this company?

The best thing is punctuality. They delivered everything before the deadline and followed all timelines.

Are there any areas for improvement?

Follow-ups were a little bit late before signing the deal, but after we signed the deal everything was on time.

BACKGROUND

Please describe your company and your position there.

We are a development partner to the automotive industry. We are active all over the globe as a full-service supplier for complex metal and hybrid structures in body-in-white, crash management systems, chassis applications and cross car beams. - Product Engineer

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Team4solution?

We hired Team4Solution for our software development project which used for managing our CRM and as well as other services.

What were your goals for this project?

Team4Solution transformed existing software to higher versions and updated data into a proper and good-looking frontend system. They developed software that is used in product lifecycle management close to the our requirements.

SOLUTION

How did you select this vendor?

We have selected the vendor from Search engine results, but we had one main point of contact.

Describe the project and the services they provided in detail.

We have hired them for software development project. They provide software development services. Application Web Other

What was the team composition?

Our team worked with three people, We have connected through online mediums

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They fulfilled the requirements, and we were extremely satisfied. It was too short for a milestone plan, but they knew everything that was required. The software they developed will help a lot in the industrialization of additive manufacturing.

How was project management arranged and how effective was it?

We made the requirements list together. We were in contact with one person in the beginning, and, after attending a public event with Team4solution, another person took over. We structured the project during this event dinner together. We had a very good relationship, and they responded to any inquiry we had very quickly. I am very satisfied, and I would recommend them to everyone.

What did you find most impressive about this company?

We were very close to the product lifecycle management, software topics, and computer-aided design. I was really impressed with how fast and how well they implemented these different requirements of file handling.

Are there any areas for improvement?

For this project, there weren't. You can trust them; they do good work.

BACKGROUND

Please describe your company and position.

I am the Director of Human Resources of St Andrew's Hospital

Describe what your company does in a single sentence.

We are a Hospital that provides medical and surgical excellence.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Team4Solution to accomplish?

• We wanted to manage surgical room availability, coordinate surgical teams effectively, and optimize schedules for maximum efficiency, we also wanted an automated system to send presurgical reminders to patients, as missed or incomplete preparations were leading to last-minute rescheduling.

SOLUTION

How did you find Team4Solution?

• Online Search
• Referral

Why did you select Team4Solution over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Team4Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They created algorithms to match surgical teams with their respective schedules while accommodating leave requests and last-minute changes.

The RPA system provided real time updates on room usage and availability, reducing conflicts and underutilization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Instances of double-booking or underutilized surgical rooms became rare, and patient readiness for procedures increased noticeably. Our staff also experienced a  reduction in manual scheduling tasks, which allowed them to focus more on their primary task of patient care. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They maintained consistent communication through out the project 

They delivered each phase of the project on time

When we requested for changes they were always willing to help

What was your primary form of communication with Team4Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their willingness to collaborate with our internal teams and adapt to feedback in real-time was impressive.

Are there any areas for improvement or something Team4Solution could have done differently?

Nil

BACKGROUND

Please describe your company and position.

I am the Sr. Product Manager of OpenText

Describe what your company does in a single sentence.

We are a leading company in Enterprise Information Management (EIM).

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Team4Solution to accomplish?

• Given our organization’s rapid growth and the sensitive nature of the data we handle, we faced an urgent need to implement more secure and automated access control measures. Our existing system required manual oversight for access monitoring, which was both resource intensive and prone to human error. We needed a solution that ensured that only authorized individuals had entry to specific data and applications.

SOLUTION

How did you find Team4Solution?

• Online Search
• Referral

Why did you select Team4Solution over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Team4Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their team developed and implemented a custom RPA system to strengthen our data privacy and security. They conducted a thorough analysis of our access protocols and vulnerabilities, delivering an automated system that dynamically enforced role-based access control, a real-time auditing tool for monitoring access events, and compliance features with automated alerts for policy violations. They also ensured seamless integration with our existing systems and provided comprehensive training for our IT team. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new RPA system not only reduced manual workload but also minimized errors in access oversight, significantly enhancing the security of our data. The real-time audit feature allowed us to detect unauthorized access attempts, thereby preventing potential data breaches. Additionally, the automated alerts empowered our security team to respond proactively to any anomalies.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They maintained a structured timeline and were consistent in delivering each phase as planned. During weekly meetings, they kept us updated on progress, addressed any concerns we raised, and provided clear action plans for the next steps.

What was your primary form of communication with Team4Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Rather than offering a multipurpose approach, they took the time to understand our business problems and created a solution specifically suited to our unique requirements. Their attention to detail and commitment to security best practices reassured us throughout the process.

Are there any areas for improvement or something Team4Solution could have done differently?

Nil

BACKGROUND

Please describe your company and position.

I am the Co-Founder & CEO of Flusso

Describe what your company does in a single sentence.

We are a semiconductor company that develops and manufactures sensor solutions for various industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Team4Solution to accomplish?

• We needed a solution that could ensure compliance with regulatory requirements, reduce manual errors, and free up HR personnel to focus on more strategic tasks rather than get bogged down in administrative details. We also wanted to achieve a high degree of accuracy and efficiency across all HR functions, specifically those requiring meticulous data handling and consistency.

SOLUTION

How did you find Team4Solution?

• Online Search
• Referral

Why did you select Team4Solution over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Team4Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They began with a thorough audit of our current workflows, identifying bottlenecks and high-risk areas for errors. Based on these insights, they designed and deployed customized bots that seamlessly managed payroll processing, from calculating hours and deductions to finalizing and distributing payroll. Another thing was their work in automating benefits administration, by creating bots to oversee enrollment, eligibility checks, and status updates, they helped eliminate errors and reduce time spent on these manual tasks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We noticed reduction in payroll processing time. The RPA solution eliminated nearly all errors in our payroll, which previously required manual corrections. In terms of benefits administration, the RPA ensured a much smoother and error free experience for employees during enrollment periods, minimizing delays in accessing benefits.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They kept us informed at every phase with regular check ins and milestone updates. They provided clear explanations to ensure we understood each decision and implementation. Every deliverable arrived on schedule, and they were quick to address any unexpected challenges that came up. 

What was your primary form of communication with Team4Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were dedicated to truly understanding our needs before proposing a solution. They took the time to walk through each part of our HR processes, identifying pain points and specific areas where automation would bring the most value. This level of attentiveness made it feel like they were part of our team rather than an external provider. 

Are there any areas for improvement or something Team4Solution could have done differently?

Nothing comes to mind as they worked like a part of our team.

BACKGROUND

Please describe your company and position.

I am the Chief HR Officer of Manulife Financial

Describe what your company does in a single sentence.

We are a Canada based financial services company with principal operations in Asia, Canada and the United States.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Team4Solution to accomplish?

• As a company with a diverse, international customer base, we realized that language barriers and limited customer service hours were causing friction for our users. We needed a solution that would allow us to provide smooth, around the clock support while making it accessible for users in multiple languages. To ensure all users felt heard and supported.

SOLUTION

How did you find Team4Solution?

Online Search

Why did you select Team4Solution over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Team4Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They began with a thorough analysis of our existing customer service data to identify pain points, then developed an in app messaging system that exceeded our expectations. Their key deliverables included a direct messaging system, multilingual support, 24/7 live chat, a well organized FAQ section, and an analytics dashboard to track and categorize queries. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customer engagement with the in app support features increased significantly, with a noticeable drop in external support requests. The multilingual support feature was particularly well received by our international customers, many of whom expressed appreciation for being able to communicate in their native language. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They utilized a collaborative project management tool, which allowed us to monitor progress, provide feedback, and communicate effectively at any time.

What was your primary form of communication with Team4Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their understanding of customer psychology and attention to detail, like localized language nuances within the multilingual support system, demonstrated a commitment to quality that set them apart. We felt they genuinely cared about our customers as much as we did, which is rare and highly valued.

Are there any areas for improvement or something Team4Solution could have done differently?

While the entire experience was overwhelmingly positive, there was a minor adjustment period when we had to better explain what we wanted but they made the necessary correction almost immediately.

BACKGROUND

Please describe your company and position.

I am the Chief Merchandise Officer of Myer

Describe what your company does in a single sentence.

We are a department store chain merchandising a broad range of products from clothing and accessories to homeware.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Team4Solution to accomplish?

• WE wanted to enhance our ability to make data driven decisions, especially around sales trends, customer demographics, and seasonal demand fluctuations. We also needed better understand product performance, high and low-performing items, and how customer preferences shift throughout the year.

SOLUTION

How did you find Team4Solution?

• Online Search
• Referral

Why did you select Team4Solution over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Team4Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team provided detailed sales reports highlighting product performance, a trend analysis module identifying seasonal demand shifts, and a pricing and inventory insights tool that allowed real time adjustments. They also implemented a customer demographics analysis to tailor promotions to specific segments, and provided a customizable dashboard tailored to departmental needs. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Using this analytics platform, we quickly noticed that our product stock outs decreased, and our high performing products were consistently in stock during peak demand periods. The insights from the customer demographics module also allowed our marketing team to crate campaigns more effectively, resulting in higher engagement rates for targeted promotions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Any time we had questions or requests, they were quick to respond and always willing to refine the platform to better meet our needs. Their team went above and beyond to ensure that we felt supported throughout the project, providing thorough explanations of the platform's features and offering hands-on training to ensure our team was comfortable with the system.

What was your primary form of communication with Team4Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They took the time to dive deep into our business processes, which allowed them to design a tool that genuinely aligned with our goals. Their ability to balance a high level of technical expertise with a strong customer centric approach was also unique.

Are there any areas for improvement or something Team4Solution could have done differently?

No, Team4Solution performed like an extension of the team.