TCM STUNNER IT CONSULTANTS LLP

BACKGROUND

Please describe your company and position.

I am the Centre Manager of Neuberg Pulse Diagnostics

Describe what your company does in a single sentence.

India's fastest-growing Diagnostics Chain

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TCM STUNNER IT CONSULTANTS LLP to accomplish?

• WhatsApp API Services

SOLUTION

How did you find TCM STUNNER IT CONSULTANTS LLP?

Referral

Why did you select TCM STUNNER IT CONSULTANTS LLP over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from TCM STUNNER IT CONSULTANTS LLP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved the complete setup and activation of WhatsApp Business API for campaign and marketing purposes. TCM Stunner handled end-to-end onboarding, including Meta Business Account verification, phone number registration, and API configuration.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The WhatsApp API setup by TCM Stunner delivered outstanding results — achieving a 80%+ message delivery rate, 60-65% open rates on campaigns, and a ~35% increase in customer response rate. Campaign reach grew 3X compared to previous channels. The entire onboarding and go-live was completed within 7-10 days with zero downtime, resulting in improved marketing ROI and a highly scalable, reliable communication setup for our business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TCM Stunner demonstrated excellent project management throughout the entire engagement. They delivered every milestone on time, from WhatsApp API activation to campaign go-live, without any delays. Their team was highly organised, proactive in communication, and always kept us informed about progress at every stage. What impressed us the most was their responsiveness — any concern or requirement we raised was addressed promptly and efficiently. They treated our business needs with priority and urgency, making the entire process seamless and stress-free. Overall, their project management was smooth, reliable, and professional.

What was your primary form of communication with TCM STUNNER IT CONSULTANTS LLP?

Virtual Meeting

What did you find most impressive or unique about this company?

The one thing that truly stood out about TCM STUNNER IT CONSULTANTS LLP was their support response time. Whenever we encountered an issue — whether it was a technical glitch with the WhatsApp API, a message template rejection, or a campaign delivery concern — their support team was quick to respond and even quicker to resolve. Their support responsiveness alone makes them worth every penny. It's rare to find a service provider that treats your problem with the same urgency you feel — TCM Stunner does exactly that.

Are there any areas for improvement or something TCM STUNNER IT CONSULTANTS LLP could have done differently?

Honestly, there are no major areas of concern or dissatisfaction with TCM Stunner IT Consultants LLP. The overall experience has been smooth, professional, and well-managed from start to finish.