Talent pro

BACKGROUND

Please describe your company and position.

I am the Operations Manager of a BPO Company

Describe what your company does in a single sentence.

BPO services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Talent pro to accomplish?

• IT Support

SOLUTION

How did you find Talent pro?

Referral

Why did you select Talent pro over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Talent pro were assigned to this project?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop an app for property rental platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project showed success through measurable outcomes inlcuding on-time milestone completion, improved proficiency, reduced rework and higher stakeholder satisfaction. 

These results indicate the project made tangible progress against it's goal and delivered value beyond completing the planned task.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was organized and responsive. They delivered items on time when deadlines were clear. 

What was your primary form of communication with Talent pro?

In-Person Meeting

Virtual Meeting

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me is how innovative and practical the company is in turning big ideas into real-world solutions. 

Are there any areas for improvement or something Talent pro could have done differently?

No, I think what they have is perfect and I would not change any aspect of it.

BACKGROUND

Introduce your business and what you do there.

I’m a manager at Cornerstone, an independent insurance broker and financial advisory firm offering corporate risk management, independent financial advice, and private wealth management for individuals, families, and businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Talent pro?

We needed help with our eKYC platform.

SOLUTION

What was the scope of their involvement?

Talent pro provides system maintenance and upgrades for our eKYC platform. The team has worked on software updates, bug fixes, and new features.

What is the team composition?

We work with 2–5 teammates from Talent pro.

How did you come to work with Talent pro?

Someone referred Talent pro to me. I chose them over other options because their pricing fit our budget, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We started working with Talent pro in January 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Talent pro's work has resulted in smooth application usage and reduced downtime.

How did Talent pro perform from a project management standpoint?

We have weekly meetings to update the team on the project's progress. Talent pro also quickly resolves issues as they arise. Our primary forms of communication are virtual meetings and email or messaging apps.

What did you find most impressive about them?

I'm impressed by Talent pro's prompt replies.

Are there any areas they could improve?

There's nothing I can come up with.