Takt

BACKGROUND

Please describe your company and position.

I am a Director at Terry Knickerbocker Studio

Describe what your company does in a single sentence.

Terry Knickerbocker Studio trains passionate actors committed to excellence through a rigorous conservatory program that fosters confidence, craft, and artistry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Massive Media Inc. to accomplish?

• Website Design + Development
• Rebranding

SOLUTION

How did you find Massive Media Inc.?

Online Search

Why did you select Massive Media Inc. over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Massive Media Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Takt began with in-depth stakeholder interviews and competitive analysis to fully capture the unique essence of TKS. This process also involved workshops that dug deeper into our design needs + desires, and identifying which content would be most useful to current and prospective students.

The design phase introduced subtle animations inspired by TKS’s teaching techniques, adding depth and movement to the user experience. Takt also refreshed our original brand colors, making them more balanced and approachable while staying true to our identity. Collaborative wireframing and prototyping ensured every element aligned with our vision before launch.

Their team has also taken us through an in-depth quality assurance experience and testing performance, accessibility, and functionality across all devices. The result is a visually engaging, user-friendly website that authentically represents TKS and its values.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website has been optimized for user experience, helping students on their application journey. It is much more readable and has eye-catching imagery and colors.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent—highly organized and responsive. They consistently delivered items on time and maintained clear, open communication throughout the project. They were proactive in addressing our needs, quickly implementing feedback, and ensuring that our goals were met seamlessly.

What was your primary form of communication with Massive Media Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about this company was their ability to deeply understand our needs and translate them into effective, tailored solutions. Their commitment to aligning the project with our vision and goals was truly exceptional.

Are there any areas for improvement or something Massive Media Inc. could have done differently?

None that I can think of.

BACKGROUND

Please describe your company and position.

I am a Department Director of Wonder Media Network

Describe what your company does in a single sentence.

Wonder Media Network is a women-founded audio-media company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Massive Media Inc. to accomplish?

• Website Design
• Website Development

SOLUTION

How did you find Massive Media Inc.?

Clutch Site

Why did you select Massive Media Inc. over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Massive Media Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Massive began by leading stakeholder interviews and competitive analysis to better understand WMN and our environment. These steps helped us uncover key content, design, and functionality needs while showing a need for originality amongst our competitors. This discovery gave us the opportunity to build a website that truly stood out.

During the design phase, Massive worked closely with us to develop custom wireframes and presented three unique homepage concepts with fully fleshed-out animations. This collaborative approach ensured that every element, from content to design, was aligned with our vision. Once the design was finalized, we integrated it with the wireframes and created a working prototype for us to experience before we launched it.

On the technical side, they developed a custom audio player module that offered a branded and immersive listening experience, which is something that really lets us stand out against competitors using third-party media players. They then moved into QA testing to ensure the site’s performance, accessibility, and functionality across all devices. The result is a website that engaging, fully accessible website and one we feel really represents who we are. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Massive was an integral part of our repositioning as a creative agency. They provided the project manangement, design and back end support to build us a new web presence which positioniend our work in a dynamic and engaging way. This is something that we couldn't have accomplished on our own. Increased web traffic resulted from launching a more robust site, and the engaging design kept visitors longer than before.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Massive was incredibly organized,  communicative and thoughtful in their work. Not only were they enthusiastic when the project ran smoothly, but when we raised concerns about product and timeline, they maintained an open, collaborative approach and worked with us to find solutions. 

What was your primary form of communication with Massive Media Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Massive Media impressed us with their project organization and collaborative, friendly disposition.

Are there any areas for improvement or something Massive Media Inc. could have done differently?

At the beginning of the project we were set up with a variety of project management tools, but ultimately leaned on email lists to track deadlines/ deliverables. The set up tools seem potentially useful, but didn't seem to be utlitized for the length of the project in a way that maximized their abilities. 

BACKGROUND

Please describe your company and position.

I am the Manager, Communications of Nano One Materials Corp

Describe what your company does in a single sentence.

Nano One® is a clean technology company specializing in the production of low-cost, high-performance cathode active materials (CAM) for lithium-ion batteries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Massive Media to accomplish?

• Website Design + Development.

SOLUTION

How did you find Massive Media?

• Online Search
• Referral

Why did you select Massive Media over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Massive Media were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As a leading Canadian technology company, we have extensive expertise in our field but needed help ensuring that our production method, approach, and impact was resonating clearly with a diverse global audience. We worked with Massive to help craft a clear narrative and create a compelling online experience.

The steps included were:

1. Research and Discovery 
2. Solution Design
3. Web Development + Implementation

Massive began with an in-depth Research + Discovery process where they learned about our business, customers, industry, operations, and technical requirements. This stage involved interactive workshops, user interviews, competitive discovery, and presentations to discover what style and design we were looking for. 

From there, Massive’s team planned our website’s content and information architecture structure, user needs, and technical plan. These translated to high-fidelity prototypes that later became the backbone for the new website's UI and visual design.

Massive's developers began server-side setup and backend development, integrating custom-built components. From there Massive worked on front-end development alongside HTML, CSS, and Javascript components, on-page SEO implementation and Google tracking installation. Then came testing and quality assurance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our goal was to increase security, engagement, and global load speed and also to ensure our message was clear and concise. We have successfully achieved this with their help. We can see this by analyzing clickstream data but have also received tremendous positive feedback through various in-person conversations. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They set out a clear roadmap at the start of the project which they allowed us to collaborate on to ensure our timelines were aligned and realistic. Throughout the process, they continued this collaborative nature and were unbelievably flexible, professional, and clear. While they guided us to the finish line they also were unbelievably understanding of changes to our timelines. They truly worked with us as partner, providing insight and guidance while being respectful of the input of our team. 

What was your primary form of communication with Massive Media?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It’s a lot of pressure to decide on a marketing agency for your company. These are my top 3 reasons why I love working with Massive and think you should too!

1. Change leaders: Impactful, thoughtful, long-lasting change and buy-in. They know how to navigate within the organization to bring about long-lasting, meaningful change. They do this through true inclusion of stakeholders and securing real buy-in. That makes the change last and resonate long after the project is complete.
2. True partnership: They don’t just listen; they truly understand and hear you. I was really impressed with their ability to join group meetings and help us articulate our pain points while offering a solution. They were never prescriptive—never made it feel like it’s us and them—it feels like they’re an extension of our internal team.
3. Pros in every aspect of the field. Not only do they come equipped with full-fledged marketing prowess—including copywriters, designers, web developers, brand specialists, videographers, developers, storytellers, strategists—but they also never made our internal comms team feel lesser. In fact, it suddenly felt like we had a large corporation’s Marketing and Comms team!

Are there any areas for improvement or something Massive Media could have done differently?

No. They were really great to work with, positive attitudes and great communication and follow through.

BACKGROUND

Please describe your company and position.

I am the Owner of Evergreen MD Aesthetics

Describe what your company does in a single sentence.

Medical aesthetics.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Massive Media to accomplish?

• Advertising + Marketing
• Web Development
• Digital Strategy
• UI/UX Design

SOLUTION

How did you find Massive Media?

Online Search

Why did you select Massive Media over others?

• High ratings
• Great culture fit

How many teammates from Massive Media were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Ongoing Planning + Execution. Includes monthly campaign reviews, as well as ongoing optimization and identification of new opportunities. 
• Ad Copyediting. Copywriting for ads/ Email templates to ensure they follow best practices while aligning with our brand's tone and voice. 
• Strategy + Planning. Collection of insights and action items to improve performance. 
• Reporting + Account Administration. A monthly report and presentation of campaign performance relative to key performance metrics. 
• Website: We wanted to make changes to our new website, so Massive began with an in-depth Research + Discovery process through workshops and presentations to learn about Evergreen, our customers, and how we operate. 

From there, we moved into planning the content and looking at information architecture for the new website. The designs were presented to us through Figma so we could get an idea of how the website would look across desktop and mobile. We had a few rounds of Key Page Design so we could discuss each page and make any changes to suit the new website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased leads from digital advertising. 
• Improved user experience on the website. 
• Consistency in brand via photography and video content.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very organized management and schedule for deliverables. This was communicated clearly up front. Our project manager continuously updates us with progress.

What was your primary form of communication with Massive Media?

Virtual Meeting

What did you find most impressive or unique about this company?

We really love their creative approach. They are a cut above the rest and it really shows in their work. They are very friendly and easy to work with.

Are there any areas for improvement or something Massive Media could have done differently?

Honestly no. We are very happy.

BACKGROUND

Please describe your company and position.

I am the President of Canada Spring MFG(1988) Inc.

Describe what your company does in a single sentence.

heavy duty suspension repair shop and parts store.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Massive Media to accomplish?

• Create new online store for ecommerce sales, with custom application ordering .

SOLUTION

How did you find Massive Media?

Referral

Why did you select Massive Media over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Massive Media were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Massive began with an in-depth Research + Discovery process where they learned about our business, customers, industry, operations, and technical requirements: these involved interactive workshops and presentations to find out what style and design we were looking for. Massive's UX team planned our new website's content and information architecture around our users' needs. 
These translated to Figma wireframes that later became the backbone for the new website's UI and visual design. Massive's developers began developing the new website on WordPress, integrating custom-built components. Then came testing and quality assurance. Massive did the bulk of this internally before handing us the keys to the staging environment for Client Acceptance Testing. We are looking forward to being able to launch our new website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

This new website will allow our business to grow even further. We are able to have our customers buy custom U-bolts and products in a way that reflects our branding and provides a great user experience. We're very excited for the launch of the new site.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Very well organized , weekly update meetings. 
• Attention to detail was bar none, they had a team for every aspect of the website . 
• Response time was almost instant as i had a project manager tend to all my needs. 
• Delivery time was on point!

What was your primary form of communication with Massive Media?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The fact that they were just so professional , they had a team for every aspect of the website. We saw their professionalism in everything they did. They were super eager to learn about my products and came to view the shop to get an aspect of what it is i did and to deliver to all my needs.

Are there any areas for improvement or something Massive Media could have done differently?

My experience working with them was seamless.They made the process easy and enjoyable working with them so i don't have anything negative to say.

BACKGROUND

Please describe your company and position.

I am the CEO of GC Brokers Inc.

Describe what your company does in a single sentence.

IT consultancy for cloud, data and security projects in regulated environments.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Massive Media to accomplish?

• Rebranding
• New Colours, Logos and Layouts

SOLUTION

How did you find Massive Media?

Clutch Site

Why did you select Massive Media over others?

High ratings

How many teammates from Massive Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of the work entailed a comprehensive rebrand of our corporate identity. We updated our brand positioning within the market place and worked with Massive Media in order to significantly improve or messaging, appeal and branding to appeal to a targeted set of customers. They interviewed clients and prospective clients in order to ensure that we had all the data necessary to improve.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The branding work now sets us apart from our competitors. Prior to the rebrand we were receiving feedback from clients and partners that our branding didn't reflect the sophisticated nature of our work and that it was holding us back from landing certain clients. Since the rebrand, we've eliminated this barrier and anticipate a faster growth trajectory.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

There's a big difference between quality service and quality work. They nailed both aspects. They provided regular and timely touchpoints on the updates to ensure we were on track and kept the feedback loops short and were able to deliver the products on time and on budget

What was your primary form of communication with Massive Media?

Virtual Meeting

What did you find most impressive or unique about this company?

They understood our industry and were able to level with us quickly to understand what we were looking for and put it into terms we understood quickly. Their ability to stick to the task and stay on target throughout all meetings was appreciated and helped us accomplish our goals on time.

Are there any areas for improvement or something Massive Media could have done differently?

No, they were flexible with us and were very helpful!

BACKGROUND

Please describe your company and position.

I am a Director at Professional Beauty Association

Describe what your company does in a single sentence.

We are the national nonprofit trade association for the professional beauty industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Massive Media to accomplish?

• Improve user experience on our wesbite
• Get a better content management system for internal teams to use
• Better organize information and have best in class web presence

SOLUTION

How did you find Massive Media?

Online Search

Why did you select Massive Media over others?

• Great culture fit
• Good value for cost
• Company values aligned
• Good initial sales calls

How many teammates from Massive Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed a whole new website design, architecture, and development by a drop dead date of our existing website license expiring so as not to incur additional fees on an old, outdated platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website was beautiful, thoughtful, easy to navigate and on-time for our launch requirements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent and organized, this team is on top of it and really cares about the work they do and their clients.

What was your primary form of communication with Massive Media?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Great thought leadership - between UI/UX best practices, design and development skills, and project management. It's clear this team is great at what they do in the way they can clearly communicate expectations, take feedback and direction, and deliver on what was promised.

Are there any areas for improvement or something Massive Media could have done differently?

Everything was excellent. Towards the end of the project, we had less touchpoints (as everything was in development) so it's the only time we ever felt a little unsure of what to expect...but that has more to do with past, negative experiences with other agencies and less about what Massive was able to deliver for us.

BACKGROUND

Please describe your company and position.

I am the Lead, Consumer Involvement and Initiatives of a healthcare company

Describe what your company does in a single sentence.

We are a small specialty mental health and substance use program within a large public health organization.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Massive Media to accomplish?

• Design and develop a new WordPress based website

SOLUTION

How did you find Massive Media?

• Referral
• previous project

Why did you select Massive Media over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Our program website was given a complete overhaul. Work included:

• Research + discovery (UX, content, design, technical)
• Solution design (Style tiles, Hi-fi prototypes, technical plan)
• Website development (back-end, front-end) + content implementation(content entry and migration, on-page SEO setup, analytics, Quality assurance and testing, training and documentation, Client acceptance testing)
• Post launch support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were looking for a site with improved accessibility, SEO ease of use and an overall updated experience. Given that we are not income generating, our goal is to increase our reach. Newly relaunched, we expect that the traffic to our site will go up and that visitors will stay longer. We have not worked out a specific user feedback process yet, but that is in the works.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had a dedicated project manager who stayed ahead of us ever step of the way, they were organized and responsive pulling in appropriate team members as required. The timeline laid out by Massive was well articulated and adhered to. Any changes to the schedule were mutually agreed upon and often as a response to us needing more time to complete assigned tasks. In addition to a weekly project update we had regularly scheduled check-in meetings that were efficient and inclusive.

What was your primary form of communication with Massive Media?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We really appreciated their energy and vibe. From start to finish, their curiosity and enthusiasm really shone through. Although we were bringing a small project to the table, we felt valued and that our business was appreciated.

Are there any areas for improvement or something Massive Media could have done differently?

Because we were so new to this we have nothing to compare it to. We felt that we were in good hands and had confidence in their team's ability to guide our project. Never once were we left with the impression that we were just another project and I believe that this is reflective of the company's commitment to customer centered service.

BACKGROUND

Please describe your company and position.

I am the Marketing and Public Relations Manager of Oak Bay Beach Hotel

Describe what your company does in a single sentence.

A 100 room boutique hotel in Victoria, BC, providing guests with the ultimate luxury and wellness experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Massive Media to accomplish?

• We hired Massive to help us improve our online guest experience. At the time, our digital presence wasn’t at par with the experience our guests have when they stay with us. Specifically, our previous website didn’t communicate our offerings and value proposition effectively and they couldn’t easily find the information they were looking for.

SOLUTION

How did you find Massive Media?

Referral

Why did you select Massive Media over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Massive Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Massive worked with us to create an online presence that parallelled the exceptional experience our guests have while staying with us. We worked with Massive to tell our story more effectively using stunning photography, compelling copy, and a better layout. Furthermore, we worked with Massive to ensure the new site provided clear paths to information based on well thought out user journeys. RFP: https://drive.google.com/file/d/1ldt8U2yW9jvCO3Hk7OXXRbxWASr9QK93/view?…

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Measurable outcomes from this project that demonstrated success were an increase in guest bookings and overall conversion from the website, a reduction in unnecessary time spent on the phone by our reservations team, an increase in our brand awareness.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

During the entire process, their project and time management was outstanding. They delivered items on time (and sometimes, ahead of time!), they listened to our needs and explained how our needs influenced each decision or suggestion they brought to us, and ensured that we were always happy with the current project before moving on to the next stage.

What was your primary form of communication with Massive Media?

Virtual Meeting

What did you find most impressive or unique about this company?

Most impressive about this company was their culture. Through in person and digital meetings, you can tell that this is a well-rounded and incredibly skilled group of individuals who is extremely passionate about what they do, and genuinely motivated for the success of the client.

Are there any areas for improvement or something Massive Media could have done differently?

N/A