Syphor Labs

BACKGROUND

Please describe your company and position.

I am the CMO of Dialbridge BPO

Describe what your company does in a single sentence.

Dialbridge BPO provides cost-effective outsourcing solutions, including customer support, technical assistance, and back-office services, to help businesses scale efficiently.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Syphor Labs to accomplish?

• Launch a responsive, high-performance website that reflects our brand identity and delivers a seamless user experience across all devices.
• Implement scalable backend architecture to support future growth, third-party integrations, and high traffic volumes without compromising speed or security.
• Enhance user engagement and lead conversion through intuitive UI/UX design, optimized site speed, and integrated analytics for continuous improvement.

SOLUTION

How did you find Syphor Labs?

Referral

Why did you select Syphor Labs over others?

• Great culture fit
• Referred to me

How many teammates from Syphor Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Syphor Labs will design, develop, and deploy a fully responsive, high-performance website tailored to our brand and business goals. The project includes UI/UX design, front-end and back-end development, third-party integrations, testing, and post-launch support.

 
Key Deliverables
Project planning, sitemap, and user journey mapping
Custom UI/UX design with mobile-first responsiveness
Front-end and back-end development using modern frameworks
Integration of CMS, analytics, forms, and third-party tools
Thorough QA testing across devices and browsers
Website deployment and hosting setup
Training, documentation, and post-launch support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered clear performance gains, including faster page load times (under 2 seconds), improved mobile responsiveness, and a significant drop in bounce rate. Engagement metrics such as session duration and conversion rates saw noticeable increases, while SEO performance improved with high indexing rates and on-page scores. The site functioned flawlessly across all major devices and browsers, received positive feedback from users and stakeholders, and maintained post-launch stability with no critical issues reported.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Syphor Labs demonstrated excellent project management throughout the engagement. They maintained clear communication, set realistic timelines, and consistently delivered milestones on schedule. Their team was highly responsive to our feedback and evolving needs, adapting quickly without compromising quality. Regular updates and progress check-ins kept us aligned, and their proactive approach ensured a smooth and efficient development process from start to finish.

What was your primary form of communication with Syphor Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Syphor Labs was their ability to blend technical expertise with a deep understanding of our business goals. They didn't just build a website but created a digital experience tailored to our audience.Their team’s attention to detail, creative problem-solving, and commitment to quality truly set them apart. It felt like working with a partner, not just a vendor.

Are there any areas for improvement or something Syphor Labs could have done differently?

There weren’t any major issues