Synergy Labs

BACKGROUND

Introduce your business and what you do there.

I'm the COO at Perfectum Realty. We're a wholesale real estate agency, so our customers are mostly investors who want to buy properties.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Synergy Labs?

We opened our company a year ago and wanted to have new systems. Our industry is very old school, where agents still send PDF files to their clients, and it's also a very saturated market. We wanted to be very attractive, modern, and high-tech. To achieve this, we needed an app; we wnated a complex, well-functioning, and reliable platform, and we hired Synergy Labs to build that. 

SOLUTION

What was the scope of their involvement?

Synergy Labs has provided us with design, mobile app development, and web development services. The team has built a complex mobile app for Android and iOS from scratch. The app includes many features, including location tracking and transaction handling. The app also acts like a marketplace, so Synergy Labs integrated a payment gateway into the system. The team has also built a web application for us. 

As for technologies, Synergy Labs has used Next.js for web app development and Flutter for cross-platform mobile app development. The team is also responsible for the UI/UX design of both apps. Currently, Synergy Labs provides maintenance for both platforms.

What is the team composition?

Synergy Labs' client-facing team consists of three teammates, including a design head. However, they have more teammates working behind the scenes, including developers. 

How much have you invested with them?

We've spent about $220,000.

How did you come to work with Synergy Labs?

We shortlisted and interviewed five companies and chose Synergy Labs because of the design head. From the first call, he was very to the point and acted like it was his project. 

What is the status of this engagement?

We started working together around January 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to Synergy Labs' work, we have more clients now and get positive feedback from them, saying we stand out among competitors because of the technology we have. Since we're scaling the app, we've seen bugs, which is a normal part of the process. Synergy Labs stays on top of any issue through their maintenance; their technical team resolves bugs very quickly. 

How did Synergy Labs perform from a project management standpoint?

Their project management is good, and they deliver on time and within budget. For communication, we use Slack and email.  

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

The design head is amazing. He communicates well, knows what he's talking about, and excels at determining what needs to be done now and what features can and should wait. 

What did you find most impressive about them?

We appreciate that Synergy Labs is open to us visiting them. Since the team is US-based, we have the chance to visit their office; this was one of our main criteria when choosing a vendor. 

Are there any areas they could improve?

Nothing they need to improve comes to mind. 

Do you have any advice for future clients of theirs?

I recommend going to Synergy Labs' office in person and listening to their suggestions. Even though some of the features they've suggested aren't needed at the moment, their recommendations have been valuable. If they're advising something, it's for a reason. 

BACKGROUND

Introduce your business and what you do there.

I'm the founder of a residential real estate holding company with a portfolio in Florida. We mainly buy properties and rent them, but we also do fix-and-flip work.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Synergy Labs?

We needed to build a comprehensive platform for our property management needs. We own a lot of properties, so we needed a property management system tailored to our needs. We used a different portfolio software before, but it didn't have as many customization capabilities as we needed, so we decided to have our own software built. Our goal was to use it for ourselves first and then market it to other property management companies.

SOLUTION

What was the scope of their involvement?

We've hired Synergy Labs to build our software. This system has many components. The first one is a communication service. With it, we can reach out to our tenants and send them reminders via a mobile app, email, or SMS text. Communication is a very important part of this solution, so it also has capabilities for automated payment reminders.

The second main feature is for payment processing. Through our platform, we can collect rent payments through credit cards, ACH transfers, and electronic checks. Our system automatically calculates the fee, the tenant's location, and their method of payment.

Another component of this platform is its accounting capabilities. With it, we can do all the accounting work, almost as if we were using QuickBooks. It has a smart entry functionality where we can enter receipts and scanned invoices, and it automatically sends that information to our accountants.

In addition to those features, our system has a workspace management feature that we use to add our whole staff to the platform, allowing us to delegate some tasks. It serves as a project management tool within the system.

The features described are the main components of this app, but we've also implemented many integrations. For example, we have an integration with ButterflyMX, PetScreening, and other CRMs. Currently, we're adding more integrations.

As for the technology stack, we've used JavaScript. Initially, we used Node.js on the backend and React on the frontend. Then, we switched to Next.js to optimize the code. Now, we're also building a mobile app using Flutter.

What is the team composition?

Currently, we have about five engineers working on our project.

How did you come to work with Synergy Labs?

I had a personal relationship with the founder before signing a contract — we worked in the same office building. Moreover, the fact that they were a local boutique agency was a deciding factor. There are not a lot of boutique agencies in Florida.

How much have you invested with them?

We've spent around $400,000.

What is the status of this engagement?

We started working together in November 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Within the first four months of our engagement, we were able to launch the first MVP of our platform. Since then, we've been continuously updating it. Over time, this system has become the backbone of our company — we wouldn't be able to run our business without it. This tool has been extremely important for us, as we add more and more properties to our portfolio.

As for the quality of the system, there have been some hiccups here and there, and it has gone down a few times. However, six months into the engagement, Synergy Labs offered 24/7 coverage in case our system went down again, so we opted for that service. Overall, the quality of their work is amazing.

How did Synergy Labs perform from a project management standpoint?

Synergy Labs is a boutique agency, and they live up to that word. Even the founder has been engaged, joined our calls, and given us individual attention. Their communication is very proactive. We've worked with other software development agencies in the past, and they usually were very technical and didn't use simple language. However, Synergy Labs is very proactive and very friendly.

Sometimes, we're behind them because we're not able to test everything they ask us to test on time whenever they need to release a new feature. Still, they always follow up very nicely. Overall, they provide really good customer service.

As for communication tools, we use Slack to manage all of our communication and have weekly calls. In fact, we recently started using Slack recently for internal project management as well. When needed, we use phone calls, but we mainly use Slack and email. We also meet in person with Synergy Labs sometimes because our offices are close.

What did you find most impressive about them?

It is impressive how Synergy Labs finds time for projects other than ours because we take a very big capacity from them. Their engineers seem to be working only on our project because we get a lot of attention.

What sets Synergy Labs apart from other companies is the fact that they're not too big or too small. They give us a lot of attention, and they don't have bureaucratic processes, which makes them very fast. At the same time, they've been in the business long enough to have experience.

Sometimes, small companies are new and inexperienced, so even when they offer great communication, they're not experienced enough. However, Synergy Labs is experienced yet small enough to give us personalized attention. They're the type of service providers we always try to hire.

Are there any areas they could improve?

At this point, Synergy Labs knows a lot about real estate. However, we initially had to teach them a lot about the industry and its intricacies. Ideally, it would have been great if they specialized in real estate, which is a selfish expectation. It would be amazing if they offered that niche focus, and they could even grow within the space. Still, I just hope they don't outgrow their personalized attention.

Do you have any advice for future clients of theirs?

Engage with them initially in the discovery phase because they do an amazing job during that process. The team took about two weeks to create all the mock-ups and a detailed scope of work for us. Those two weeks were very intense, and we had multiple calls a day. However, going through that process prevented us from making a lot of mistakes in the future.

BACKGROUND

Please describe your company and position.

I am the CEO of Clotheslyne

Describe what your company does in a single sentence.

ClothesLyne provides a Manhattan level laundry outsourcing experience to the rest of the country where laundry outsourcing isn't as easy.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synergy Labs to accomplish?

• MVP and app development
• Web development
• Web and app design

SOLUTION

How did you find Synergy Labs?

Referral

Why did you select Synergy Labs over others?

• Pricing fits our budget
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

The primary goal was to develop a mobile app and website, including the first Minimum Viable Product (MVP), to extend a Manhattan-level laundry outsourcing experience to areas where such services are not readily available.

The project with Synergy Labs involved several phases. Initially, we conducted detailed consultations to gather requirements and understand the vision for the app and website, followed by market research and planning to outline the project timeline and key features. 
The MVP development phase focused on creating a functional prototype to validate the concept. For the app, Synergy Labs designed intuitive wireframes and prototypes, enhancing UI/UX with features like user profiles, order tracking, and secure payments. Concurrently, the website development included responsive design, consistent with the app, featuring service descriptions, booking systems, and user testimonials. 
Rigorous testing and quality assurance ensured optimal performance and usability across devices. The final stages involved deployment, launch coordination, and post-launch support, including documentation and training for the client's team to ensure effective management and maintenance of the new systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

User engagement skyrocketed, and adoption rates exceeded our expectations, driven by the app's intuitive and user-friendly design. We received overwhelmingly positive feedback and saw significant improvements in user satisfaction ratings. Our client base started to grow immediately. Now we have our regular clients and newcomers at least every other week.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Synergy Labs consistently exhibited outstanding punctuality and responsibility during our project. They adhered to all deadlines, ensuring that each development phase for our app and website proceeded efficiently and on time. Their team maintained a high level of organization and commitment, addressing our needs and concerns without delay. 
Their prompt delivery of quality work within the specified timelines showcased their professionalism and dedication. This dependable and responsible approach made Synergy Labs a trustworthy partner, greatly contributing to the project's success. 

What was your primary form of communication with Synergy Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Synergy Labs was their exceptional combination of speed and quality. They delivered high-quality work remarkably quickly, all while maintaining a friendly and professional attitude.

Are there any areas for improvement or something Synergy Labs could have done differently?

No comments

BACKGROUND

Please describe your company and position.

I am the Franchisee (former) of PROSE

Describe what your company does in a single sentence.

Prose delivers a more thoughtful hand and foot-care experience through healthy and carefully curated products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synergy Labs to accomplish?

• App redevelopment
• Web development
• App and web designs

SOLUTION

How did you find Synergy Labs?

• Referral
• Other

Why did you select Synergy Labs over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Synergy Lab redeveloped our existing app and developed a new website for our nail salons, focusing on providing a thoughtful hand and foot-care experience through our healthy, curated products. The app was completely redesigned with a more user-friendly interface, enhanced visuals, and improved functionality. Key features such as a streamlined booking experience, detailed schedules, gift cards, and availability sections were integrated to boost client engagement. Simultaneously, a cohesive website was created, containing same features and functions and reflecting our brand identity and values, featuring service descriptions, product listings, and customer reviews. Both the app and website underwent thorough testing to ensure optimal performance, and the project was completed with detailed information and guidance for our team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcomes from the project included a significant rise in user engagement and app adoption rates, evidenced by positive feedback and higher satisfaction ratings. The improved booking process resulted in more bookings and fewer cancellations. The app became more stable with fewer bugs and crashes, and the new website saw more visitors and online bookings. The app's new features, like reviewing invoices, also helped reduce miscommunication. Features such as detailed schedules, gift cards, and availability sections were used more often, showing the success in improving the overall user experience and functionality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was impressive, defined by a high degree of professionalism and timeliness. The team reliably met all deadlines, ensuring the project stayed on track. They maintained open and clear communication, always ready to discuss and receive feedback. Their dedication to understanding our needs and promptly resolving any issues was clear. Their systematic approach and careful attention to detail were visible in every part of the project. 

What was your primary form of communication with Synergy Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

First of all, the job was done swiftly, with all the details and comments in mind. Second of all, high-quality service and communication was delivered. I would also like to notice, that the price for this voluminous work was reasonable and fully justified.

Are there any areas for improvement or something Synergy Labs could have done differently?

It was a little bit problematic to realize actions with the map and locations, so I believe, Synergy Lab could enhance their ability to provide more complex services in means of technology. However, I have to mention that our cooperation dates back to more than a couple of years ago, and my comment may be not actual for the present time. 

BACKGROUND

Please describe your company and position.

I am the Co-Founder and CTO of Open

Describe what your company does in a single sentence.

Helps to share mindful experiences for friends to be present together, on and offline.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synergy Lab to accomplish?

• To evolve app's new design
• To evolve web's new design
• Create a more immersive visual experience

SOLUTION

How did you find Synergy Lab?

Referral

Why did you select Synergy Lab over others?

• Great culture fit
• Good value for cost
• Referred to me
• Recommendations

Describe the scope of work in detail. Please include a summary of key deliverables.

The main objective was to develop a new immersive design for the current mobile app and website, improving visual attractiveness and user engagement while ensuring smooth functionality. What we did:

• Gathered inspiration from leading apps and websites to inform the design direction. 
• Implemented a fresh, immersive design language across the app and website, incorporating rich visuals, animations, and interactive elements.
• Enhanced the user interface (UI) for better accessibility, ensuring the design was intuitive and user-friendly.
• Focused on the user experience (UX) by optimizing navigation, making it easy for users to engage with content. 

The project resulted in a revamped app and website featuring a fresh, immersive, and engaging design. Interactive prototypes and final design mockups were created to guide the development process. Comprehensive testing and quality assurance were conducted to ensure optimal performance and functionality. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our collaboration resulted in:

• Significantly higher user engagement
• Higher app adoption, with positive feedback and improved satisfaction ratings
• The app's stability and performance saw notable improvements, with fewer bugs and crashes
• User retention and new sign-ups increased
• The new design was highly praised for its visual appeal and user-friendly interface, enhancing the overall user experience

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Synergy Lab's ability to manage time effectively resulted in a timely and successful completion of the project, demonstrating their commitment and reliability.

What was your primary form of communication with Synergy Lab?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It's impressive how Synergy Lab values their client's time and delivers the tasks accordingly.

Are there any areas for improvement or something Synergy Lab could have done differently?

-

BACKGROUND

Please describe your company and position.

I am the Former Co-CEO of 8fit

Describe what your company does in a single sentence.

8fit helps to build healthy habits for life with simple solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synergy Lab to accomplish?

• Web redesign
• App redesign

SOLUTION

How did you find Synergy Lab?

Referral

Why did you select Synergy Lab over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Our primary goal was to redesign the existing mobile app and website, providing a modern and user-friendly interface to enhance user experience and engagement. Firstly, we have conducted a series of meetings to understand our vision, objectives, and specific requirements. Analyzed the existing app and website to identify areas for improvement and potential design enhancements.

Secondly and finally, Synergy Lab developed interactive prototypes to demonstrate the user flow and functionality. After that we have updated and integrated new design elements into the app and website without disrupting existing functionality.

As a result we have got redesigned app and website with a fresh, modern look; updated front-end codebase with integrated new designs; thoroughly tested and quality-assured app and website; training materials for the client's team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Higher interaction rates with new features and redesigned elements; 
• Positive feedback from users regarding the new design and improved usability;
• Faster load times and smoother performance due to optimized code and design;
• Better alignment with current design trends, leading to a stronger brand image, etc.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Synergy Lab had exemplary project management, characterized by their efficient and well-structured approach. The maintainence of the clear and consistent communication throughout the project showed a high level of professionalism and responsiveness to their clients' needs, ensuring that all milestones and deadlines were met with precision. 

What was your primary form of communication with Synergy Lab?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The work was done swiftly, along with the good service and communication.

Are there any areas for improvement or something Synergy Lab could have done differently?

No comments here. Wishing a good luck to the agency.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Readwise

Describe what your company does in a single sentence.

ReadWise specializes in technology, information, and internet services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synergy Lab to accomplish?

• To redesign the app and concept
• To add many small improvements

SOLUTION

How did you find Synergy Lab?

Referral

Why did you select Synergy Lab over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned
• Great review

How many teammates from Synergy Lab were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Redesign of the app to enhance user experience, numerous small improvements to refine functionality, bug fixes to ensure smooth operation, improved API for better integration, and performance optimization to increase speed and efficiency. These deliverables aimed to provide an efficient user experience, making it easier to revisit and learn from highlights.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our user engagement increased significantly. In addition, there were such results as faster app performance, fewer complaints from our users, higher user satisfaction ratings, improved API response times, and financial growth of our organization.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Synergy Labs' project management was outstanding, offering rapid and seamless service. They reliably met deadlines and communicated in a calm and relaxed manner, all while remaining responsible, precise, and attentive to our needs.

What was your primary form of communication with Synergy Lab?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

As I have mentioned, their service was excellent, ensuring quick and efficient responce to all our needs in calm yet responsible way.

Are there any areas for improvement or something Synergy Lab could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Goodbudget

Describe what your company does in a single sentence.

Our app is a convenient money manager and expense tracker, ideal for home budget planning.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synergy Lab to accomplish?

• App enhancements
• App redesign
• App and website redevelopment

SOLUTION

How did you find Synergy Lab?

Online Search

Why did you select Synergy Lab over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

The project entailed developing a user-friendly money management and expense tracking system, covering requirements gathering, UI/UX design, backend and frontend development, expense tracking features, budget planning tools, integration with third-party services, quality assurance, and deployment. The system aimed to empower users with effective financial management tools while providing a smooth and reliable user experience across devices.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There is a significant reduction in the number of bugs reported post-launch, indicating improved software stability. Additionally, user feedback and testing data revealed enhanced visual aesthetics and user-friendliness, leading to increased user satisfaction and engagement. The app's functionality was also notably improved, as evidenced by smoother navigation and more intuitive features, contributing to a positive user experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The representative of Synergy Lab consistently delivered project milestones on time, demonstrating their commitment to meeting deadlines and ensuring project progress. Additionally, the communication was exceptionally friendly and attentive, readily addressing any concerns or needs that arose throughout the project. Their proactive approach to communication and willingness to accommodate our requirements greatly contributed to the overall success of the collaboration.

What was your primary form of communication with Synergy Lab?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their warm communication and professionalism.

Are there any areas for improvement or something Synergy Lab could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Founder of Expera

Describe what your company does in a single sentence.

Expera is a web app that empowers creators to monetize their audience by facilitating 1:1 video calls.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synergy Lab to accomplish?

• Development of the Website
• Secure Payment Gateway
• Website Design

SOLUTION

How did you find Synergy Lab?

Referral

Why did you select Synergy Lab over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Synergy Lab were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Expera enables creators to monetize their audience through paid 1:1 video calls, offering seamless payment processing, schedule management, timed calls, and comprehensive client management tools.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main outcumes include increased revenue through easy payments, enhanced engagement via time-limited video calls, streamlined scheduling integration, and efficient client management, all contributing to improved user satisfaction and retention.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SynergyLab's project management was exemplary, consistently delivering items on time and responding promptly to our needs. Their team displayed a high level of professionalism and dedication, ensuring that our project milestones were met efficiently.

Whenever we encountered challenges or required adjustments, they were quick to address them, flexible and committed to meet our expectations. Overall, their proactive approach and effective communication greatly contributed to the success of our collaboration.

What was your primary form of communication with Synergy Lab?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about SynergyLab was their perfect blend of expertise in launching new websites and apps, coupled with their understanding of the financial challenges faced by new and young businesses. They seamlessly integrated cutting-edge technology with personalized client service, making them the ideal choice for startups seeking innovative solutions within their budget constraints.

Are there any areas for improvement or something Synergy Lab could have done differently?

Overall, working with SynergyLab was a pleasure for our team. However, while their current service is already quite speedy, expanding their team could potentially accelerate the process even further. In my opinion, this could only make their services incomparably fast.