Synergy Labs

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of a fintech company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Synergy Labs?

We needed help with mobile app development.

SOLUTION

What was the scope of their involvement?

Synergy Labs has provided end-to-end mobile app development services, including UI/UX design, backend integration, and optimization. They've also developed the mobile infrastructure, collaborated with our in-house engineers to integrate banking APIs, and provided extensive testing and QA services.

Synergy Labs has built a fintech app that helps people access their earnings before payday. We believe that people should have the flexibility to use the money they have already earned whenever they need it rather than waiting for a fixed payday.

Our app works on Android and iOS and allows users to cash out portions of their earnings, providing empowerment and flexibility and helping people manage their expenses without falling into cycles of debt across the US.

What is the team composition?

We work directly with a web developer, our project manager, Charlie, and the CEO, Sardor, who has helped translate our ideas into the app.

How did you come to work with Synergy Labs?

We found Synergy Labs searching on Clutch and chose them because of their strong track record in fintech app development. They can handle complex financial transactions with high security and compliance standards.

We noticed Synergy Labs understood the sensitive nature of financial data and provided robust security measures to protect user information. Additionally, their expertise in AI, predictive analysis, and mobile performance optimization made them the perfect partner for our app.

How much have you invested with them?

We've spent around $120,000.

What is the status of this engagement?

We started working together in January 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Synergy Labs has played a crucial role in our success. Their expertise in mobile fintech solutions has helped us scale the app efficiently, reducing latency in cashout requests and improving transaction speed.

Since launching our solution with Synergy Labs' enhancements, we've seen a 30% increase in user retention and a 40% reduction in processing times, leading to better customer satisfaction and trust. Their ability to integrate AI-based fraud detection has helped us prevent misuse and ensure financial security for our users. Synergy Labs has provided many ideas for our scope of work and the features of our app.

How did Synergy Labs perform from a project management standpoint?

Synergy Labs works closely with our in-house engineers to integrate our app with banking APIs, ensuring smooth and instant fund transfers. Synergy Labs delivers everything on time and with high quality. We communicate through Slack and Google Meet.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to give a shout-out to our project manager, Charlie.

What did you find most impressive about them?

From the beginning, Synergy Labs' team has been highly responsive, collaborative, and solution-oriented.

Are there any areas they could improve?

I can't think of anything they can improve on.

Do you have any advice for potential customers?

I recommend Synergy Labs to other companies. If you're looking for a reliable, innovative, and highly skilled mobile app development partner, Synergy Labs is the right choice. They're not just developers but strategic technology partners who understand business goals and user needs.

Synergy Labs' expertise in fintech, security, AI, and scalable mobile architectures makes them an excellent fit for any company that wants to build a cutting-edge financial app; we're grateful for their support in helping our app grow and look forward to future collaborations with them.

BACKGROUND

Please describe your company and position.

I am the CTO of a juice bar and coffee chain. 

Describe what your company does in a single sentence.

We are aglobal juice bar and coffee chain offering freshly made juices, coffee, and healthy snacks in a modern setting.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synergy Labs to accomplish?

• Define the scope and requirements for our mobile app
• Design and develop the MVP with a user-friendly interface
• Optimized performance and scalability for future growth

SOLUTION

How did you find Synergy Labs?

Clutch Site

Why did you select Synergy Labs over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Synergy Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work
Synergy Labs helped define, design, and build the Minimum Viable Product (MVP) for our mobile app.

Key Deliverables
Defined the App Scope – Worked with us to outline key features and requirements.
Designed the UI/UX – Created wireframes and visual designs for a smooth user experience.
Developed the MVP – Built the first working version of the app with core features.
Optimized for Growth – Ensured the app runs smoothly and can scale in the future.
 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Successful MVP launch with a functional and stable core.
• Long-term usability – We are still using the core design built by Synergy Labs.
• Strong foundation for growth – The MVP allowed us to continue iterating and expanding features.
   

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Synergy Labs managed the project efficiently, delivering all milestones on time. They were highly responsive to our needs, adapting to feedback quickly and ensuring smooth collaboration throughout the development process.

What was your primary form of communication with Synergy Labs?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Synergy Labs stood out for their ability to turn our vision into a functional MVP quickly while maintaining high design quality. Their responsiveness and commitment to delivering a scalable product made them a great partner.

Are there any areas for improvement or something Synergy Labs could have done differently?

Overall, Synergy Labs did a great job, but clearer communication on certain technical decisions could have helped streamline the process even more.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of a SaaS company that provides a no-code form builder. Our platform helps users create online forms without the need for coding. We simplify the form creation process, making it as easy as typing in a document.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Synergy Labs?

We needed help with our UX/UI design.

SOLUTION

What was the scope of their involvement?

Synergy Labs has been responsible for our UX/UI design using Flutter. They've worked on the entire design process, helping us refine our core mission of making building forms effortless and fun for everyone.

The designer creates UX/UI designs, and the frontend developer ensures the elements are integrated into our platform. They're also responsible for our clients; we refer them to the team if they have any questions or issues. They continue to help us improve our website and everything connected to it.

What is the team composition?

We work with a lead UX/UI designer, a front-end developer, and Mukaddas, the project manager.

How did you come to work with Synergy Labs?

We found them through a Google search.

How much have you invested with them?

We've spent $30,000.

What is the status of this engagement?

We've been working together since January 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They have delivered intuitive, user-friendly designs that align with our brand.

How did Synergy Labs perform from a project management standpoint?

Synergy Labs has delivered everything within the scope without any overages. The team is well-organized and highly collaborative. They work efficiently and have clear distributions within their company. Synergy Labs has been very responsive and has quickly adapted when feedback has been provided. We use Slack for project management and Zoom for communication. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Our project manager, Mukaddas, has helped us with everything since the first day, and it's been easy working with her. She keeps everything on track, coordinates timelines, and facilitates communication between us and the team. 

What did you find most impressive about them?

Synergy Labs is an exceptional UX/UI partner for fast-growing SaaS companies like us. Their ability to blend user-centered design with strong execution has made a tangible impact on our product. Synergy Labs is a fantastic choice if you're looking for a highly collaborative, responsible, and strategic team. They don't just make things look good; they improve usability, user engagement, and business performance.

Are there any areas they could improve?

Overall, our experience has been very positive. However, one minor improvement area would be aligning final design iterations with our internal development sprints.

Do you have any advice for potential customers?

Connect with their co-founder; he's full of different ideas and can easily develop new projects. He helped me share my ideas easily with the team, making our work easy and fast.

BACKGROUND

Introduce your business and what you do there.

I'm an executive business partner at a fast-growing fintech company. We help millions of people bank safely and invest smarter. Our main goal is to make financial services affordable and accessible for everyone. We offer a mobile app that provides automated savings, banking, and investment management services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Synergy Labs?

We needed help with UI/UX design and mobile app development for our main product.

SOLUTION

What was the scope of their involvement?

Synergy Labs handled everything from UI/UX design to development and security. They built a mobile banking app with seamless transactions, savings, and investment tools. They also built a responsive website for user engagement and financial education, as well as API integrations for secure and real-time banking and investment data. Additionally, they implemented compliance and security measures to meet industry regulations.

We had a kickoff meeting with them, and their project manager helped us with the process. The app is now available for both Android and iOS. To build it, the team used React Native and Flutter.

What is the team composition?

Our main point of contact was the project manager. We also worked with developers for the web and mobile apps. I had conversations with their CEO, who helped me build a strong connection with their whole team.

How did you come to work with Synergy Labs?

My friend recommended Synergy Labs to me. We saw very good reviews for their company, and they showed us a great portfolio for the same financial apps we have. They stood out due to their expertise in fintech, strong UI/UX design skills, and ability to meet tight deadlines. We liked their portfolio and their understanding of the security and compliance challenges of the financial industry, which was critical for us at that point.

How much have you invested with them?

We spent around $120,000.

What is the status of this engagement?

We worked together from January–June 2023. It took them six months to complete everything.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app and the website exceeded our expectations. Since their launch, we've seen increased customer engagement and retention. We've seen seamless real-time banking and investment integrations in the app and the website, as well as positive user feedback on the design and usability. Ultimately, Synergy Labs helped us create a user-friendly and scalable fintech platform.

How did Synergy Labs perform from a project management standpoint?

Synergy Labs delivered a secure, compliant fintech app on time, which was impressive because we didn't expect them to do everything in such a short period. They understood the complexities of the financial industry and delivered high value for our investment — they stayed within budget. We communicated through Slack.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I would like to give a shout-out to Sardor.

What did you find most impressive about them?

Synergy Labs' UI/UX design was top-notch, simple, intuitive, and engaging. Any small issues were quickly addressed, and their agile approach allowed for quick iterations and refinements in a short period. If anyone is looking for a fintech development partner who can handle security, compliance, and high-quality design at the same time, Synergy Labs is a great choice. Their effectiveness in following all the deadlines and delivering everything on time was impressive.

Are there any areas they could improve?

I can't think of anything they need to improve.

Do you have any advice for potential customers?

Ask to speak with their CEO throughout your project. He is full of different ideas on how to improve your app and communicate with your clients. He gives different ideas on all your topics.

BACKGROUND

Introduce your business and what you do there.

I’m the director of HR of an eco-friendly banking application.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Synergy Labs?

We needed to build an MVP to test our concept.

SOLUTION

What was the scope of their involvement?

Synergy Labs designed and developed our MVP mobile app for iOS and Android from scratch. For a few months, they also provided QA services and maintenance post-launch until we had an internal team. The team used Flutter as a cross-platform language. We also had a one-month complimentary support period where they fixed bugs.

What is the team composition?

We mainly worked with a project manager, but around 5 to 10 people were involved in the project.

How did you come to work with Synergy Labs?

We found shortlisted five companies through a Google search. We chose Synergy Labs after we applied a test.

How much have you invested with them?

We spent up to $80,000.

What is the status of this engagement?

We started working with them in January 2022, and they launched the MVP three months later in April. However, we worked together until the end of 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We raised capital and had hundreds of thousands of downloads due to positive feedback from end users. The design team did a great job, and the app was clean and beautiful. The logic and UX were great, too.

How did Synergy Labs perform from a project management standpoint?

Their project management through Slack was excellent. The team maintained regular communication via Zoom calls and emails. When we didn’t have time for live calls, they sent Zoom video messages, which were very helpful.

What did you find most impressive about them?

They had great technical expertise in Flutter, which was an excellent solution for us.

Are there any areas they could improve?

No, there weren’t any.

Do you have any advice for potential customers?

They’re very flexible, so if something isn’t working for you, talk to them, and they’ll devise a solution.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a financial tool, a startup mobile app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Synergy Labs?

We needed help with mobile app development.

SOLUTION

What was the scope of their involvement?

Synergy Labs has been helping us with mobile app development. We approached them at the idea stage, and they've built everything from scratch. We worked on the design for a few weeks and started developing it afterward. The team has provided design work options and, from there, has undergone several edits. The app has been updated for iOS and Android.

What is the team composition?

We’ve worked with 8–10 people at the initial stage and currently work with three people.

How did you come to work with Synergy Labs?

A friend recommended them to me. Initially, we hesitated to partner with an agency and considered having it in-house; we found Synergy Labs through the network.

How much have you invested with them?

We’ve spent up to $200,000 and are currently on a monthly maintenance contract.

What is the status of this engagement?

We began working together in January 2018, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've had over 1 million downloads within the first three years. They’ve also implemented a subscription feature, and we now receive a couple of hundred dollars in yearly subscriptions. The average rating is over 4.8 stars. They've done a good job.

How did Synergy Labs perform from a project management standpoint?

We've used Slack for communication and project management, and they've provided a canvas on Slack where we can see everything going on with the project, from key resources, the timeline, the project stages, and everything related to the project are posted there, which is great.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

The project manager is excellent at communication, is proactive, and resolves everything on time.

What did you find most impressive about them?

Their proactiveness is impressive. They always push our side to give the inputs they need as if it were their own project.

Are there any areas they could improve?

They could give a more detailed timeline, but this is a minor thing that doesn’t affect our development process.

Do you have any advice for potential customers?

I highly recommend Synergy Labs to companies looking for a reliable development agency.

BACKGROUND

Introduce your business and what you do there.

I’m the head of sales at a B2B e-commerce platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Synergy Labs?

We had been in business for 10 years and noticed that our website was working slowly. We needed to redesign our website and develop a mobile app.

SOLUTION

What was the scope of their involvement?

Synergy Labs redesigned our website and developed a mobile app for iOS and Android. The app enables company owners to log in and see all relevant statistics and analytics. They used Webflow for the website and Flutter for the mobile app. The team provided me with Webflow training. Synergy Labs also provided me with options, consultation services, and suggested features for the website and app.

What is the team composition?

We worked with three teammates from Synergy Labs, including the owner, who did consulting for us, a project manager, and Andrew.

How did you come to work with Synergy Labs?

Synergy Labs contacted us through cold outreach and suggested their services because our website was outdated. I reached out to them, and we also spoke with other companie. We chose Synergy Labs because they were proactive and provided good suggestions, like features to add, new technologies to use, and SEO.

How much have you invested with them?

We spent $200,000 on this project. 

What is the status of this engagement?

We worked together from March 2023–April 2024. Synergy Labs offered me a discount for future projects, and we'll be working with them again.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Synergy Labs’ work helped us increase our sales by 30%, improve our engagement with company owners, and build our brand image. The app allowed us to communicate directly with company owners and provided easy access to statistics and analytics. We were able to build relationships with company owners, who could buy tickets and have chances to talk with suppliers. Moreover, my company was happy with me and promoted me. 

Synergy Labs understands their industry very well. I felt very comfortable working with the team. During our internal meetings, they suggested features They saw that ours was a B2B e-commerce platform where users could find wholesalers and suppliers. I initially thought a web app would be enough, but Synergy Labs suggested creating a mobile app due to the current trend. They offered to help me with everything, including the planning. 

How did Synergy Labs perform from a project management standpoint?

Synergy Labs communicated well and met deadlines. We used Zoom, and they added me to their Slack channel so I could see what was happening. I had visibility on the teammates working on my project and whether the deadlines were met. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I’d like to give a shout-out to Andrew because he was very good at his job and knew multiple languages. Our marketing manager speaks Chinese, and Andrew knows Chinese and French. Andrew was very talented — I was very impressed.

What did you find most impressive about them?

Overall, Synergy Labs was very proactive and responsible

Are there any areas they could improve?

Everything was fine.

Do you have any advice for potential customers?

Synergy Labs is a reliable partner. When we were choosing them, we asked for a scope of work from Synergy Labs and another company. Synergy Labs was very responsible and created an excellent scope of work. The scope was organized, and the team made many suggestions.

The other company didn't meet the deadline, and it was very difficult to reach them. Meanwhile, Synergy Labs offered to have an in-person meeting. We had a phone call and an in-person meeting, during which they explained the scope of work.

BACKGROUND

Introduce your business and what you do there.

I’m a project manager and the head of HR at CareCar.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Synergy Labs?

We had a web application for a couple of years, but there was a big demand for our product in the market. We had some new ideas to connect caregivers with people who needed care, so we hired Synergy Labs to create a mobile app version of our web app.

SOLUTION

What was the scope of their involvement?

Synergy Labs has helped us create three versions of our mobile app for iOS and Android. The first app is for elderly people who need our caregiving services. The second app is for caregivers who want to provide those services. The third app is for partners who want to put their ads on our app and provide transportation services.

We initially wanted to create this app for iPads because elderly people sometimes have problems with their vision. However, we thought that we needed to provide a more comfortable version of this app for partners and caregivers, so we've made it available for smartphones as well.

Synergy Labs has used Figma to create the designs. They've shared a clickable prototype with me so that I can see how the app works. As for the coding, Synergy Labs is using JavaScript.

Synergy Labs has also tested the app by themselves and suggested features to be included. For example, they've suggested adding video reviews because, for elderly people, it might be difficult to type entire reviews about our product. The team has done market research for me, allowing them to suggest features we haven't thought of.

What is the team composition?

We've worked with six teammates from Synergy Labs, including the owner. Besides the owner, their team has included a project manager, who communicates a lot with me; a designer, who has created the Figma designs; and the head of development, who has been in charge of controlling the coding process. I've also seen other teammates in our Slack group chat.

How did you come to work with Synergy Labs?

A friend of mine had some projects with Synergy Labs. She said they could do this business for me, and she told me they were very reliable, so I hired them. They met my budget and gave me a clear scope even before we signed a contract. They did half the job for free, including the initial design. I knew I could believe in them, so I continued the project.

How much have you invested with them?

We've spent $273,000.

What is the status of this engagement?

We started working together in April 2023, and the engagement is ongoing. We've completed everything, and we will be launching this product in October 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've been testing the app with our current clients for three months, and everything seems fine. Our caregivers say the app is comfortable to use. They can't always log in and check everything on the web, so having an app makes it easy for them to enter their profile and check everything.

Our app also makes it easy for elderly people to do these activities with their phones. Before, their children and younger generations used to do this for them. Now, they're using it by themselves very carefully using their iPads. They can check whether the caregiver is female or male, check their ratings, and leave video reviews. This is very comfortable and different from what we have in the market, so I believe it'll be a big success.

How did Synergy Labs perform from a project management standpoint?

Synergy Labs has delivered on time and on budget, and they communicate well with us — everything is fine.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I'd like to give a shout-out to Mike, the project manager. She has been very responsible and talks to me as if we were friends. The fact that she's a project manager like me has made the process very simple for me. Initially, I wanted to manage the project myself, but when I tried, it was more difficult than I thought because there were many activities involved in developing the different versions of our apps.

Therefore, I asked Synergy Labs to assign a professional project manager. I've learned a lot from Mike. She has acted as a true friend and shown me how to do some activities with the apps.

What did you find most impressive about them?

Synergy Labs is very professional. They've done a good job meeting all the deadlines and my expectations, so I'm very satisfied. I'm not the owner, but I'm the project manager, and their work has helped me get a promotion.

Are there any areas they could improve?

I don't think there's anything they can improve on. If there's a chance, I'll cooperate with them again in the future.

Do you have any advice for potential customers?

Synergy Labs is a reliable partner. You can hire them without hesitation. Their team is very kind and engaging. For example, if I have questions, I feel good talking to them about all the changes. Moreover, they're very professional and have a great experience in the market.

BACKGROUND

Introduce your business and what you do there.

I’m the director of Prana With Love, a wellness and fitness app for women.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Synergy Labs?

I went to India to learn traditional well-being ideology about the balance between people's mindset, mind, and body. After going back to the US, I had an idea to develop a fitness app. We hired Synergy Labs to develop a fitness app.

SOLUTION

What was the scope of their involvement?

Synergy Labs helped me with the whole process of developing my app, from scratch to finish. I didn’t have a clear idea of how to develop a website or a mobile app, so they helped me with everything. They did research and developed the app's requirements, design, and development. They developed the app for iOS, Android, and iPad.

They gave me design options, and I chose which one to use. I constantly checked the app’s versions and commented on what I wanted to add or remove. Additionally, Synergy Labs developed my website and provided app maintenance.

What is the team composition?

There were four Synergy Labs teammates on the team, five if I include the owner.

How did you come to work with Synergy Labs?

My husband found them through a referral.

How much have you invested with them?

We spent around $260,000. We only paid for the apps, and Synergy Labs developed our website for free as a bonus.

What is the status of this engagement?

We worked together from November 2023–June 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Synergy Labs helped me create a business that runs smoothly. Even though we're at the beginning of our journey, we already have around 200 paid users, and we’re getting profit from the advertisements on our website. We show our users healthy diets and exercises, promote some products there, and offer users something different than other fitness apps. I’m very happy with the results, and I believe we’ll reach 1,000 users by New Year.

The app users have never complained about bugs, which is fantastic. The Synergy Labs team was experienced in the app's sphere and showed me similar apps, but mine was different because it had an ideology as a base. Initially, I only wanted to develop the app for iPads, but Synergy Labs told me my market would be very limited that way, so they built it for iOS and Android as well.

How did Synergy Labs perform from a project management standpoint?

Everything was fine regarding project management. We talked through Slack. I’m not very technical, so I called them again and again for updates, and they were always kind and answered me on time. Synergy Labs was also open to making changes for free. They provided three months of free maintenance.

Half of the team was girls, so we talked a lot about the project, how it should be, how it should look, and why people should choose our product when there are so many fitness apps. I checked the process and performance through a board, including finished and pending tasks.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

There was a girl on the team who had experience using the kind of app I wanted to make. She showed me what features I needed in the app and was almost a co-owner of the app.

What did you find most impressive about them?

Synergy Labs didn’t limit themselves to development. They suggested adding features and three different plans for my services. For example, I hadn't thought about having a page for videos, but they showed me that it would be more organized to have videos on the app rather than having users go to YouTube. They did deep research before going into the task, clarified my needs, and checked if their needs conflicted with mine. 

Additionally, they checked what my competitors were doing and features that were trending in the space, which I was very happy with. Other providers don't do this and then ask for more money to redevelop the app, which happened to my friend. Synergy Labs was very honest with me. 

Synergy Labs provided me with consulting services, not just technical development. They were entrepreneurs who knew the business very well. This was my first time trying these kinds of services, and I was very happy with the experience they provided.

Are there any areas they could improve?

I don’t think there’s anything they can improve on. Everything was very smooth. 

Do you have any advice for potential customers?

If you’re not experienced in the sphere of developing software or apps, you should go with Synergy Labs. They consult with you, and even if you don’t use their services, you’ll have a clear picture of your app after having a call with them. Talking to them is like seeking advice from your friend. They’re more than just a technical development company.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Maven Clinic, a clinic offering a centralized service for women and their families. We help them with pregnancy, health, childcare, and other things.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Synergy Labs?

We've been in business since 2014, so we had a very old website and wanted to renew it. We also wanted to create a custom mobile app for our clients. When we started this company, were doing our business through our website only. However, after some time, we decided to create a mobile app. Nowadays, every website has their own mobile app, which helps them increase their customer base.

SOLUTION

What was the scope of their involvement?

Synergy Labs has helped us revamp our website and develop an iOS and Android mobile app to help users track their financial spending. The app has a feature where users can add their cards and track all the information on how much they spend on what kind of services in a month.

We also connect our users to other service providers, such as psychologists and doctors. If a child has problems or is sick, users can contact a doctor and talk about their problems. For these calls, the doctors charge a certain amount of money. At the end of each month, users are able to see how much money they spent on the doctors and other things.

Our app also has a community feature, where users are able to talk with peers to see how each one is handling these kinds of problems. In summary, some of the features include messaging, social media capabilities, finance management, and analytics.

Currently, we're still testing the app. Synergy Labs is also providing maintenance 24/7. I can contact them at any time, and they help me with any issue.

What is the team composition?

I've worked with four teammates from Synergy Labs: two people from the sales team, a UI/UX designer, and a developer.

How did you come to work with Synergy Labs?

I was looking for a really good service provider and ended up talking to four different companies. Still, Synergy Labs was the best company due to their responsiveness. Moreover, they were very kind, so I chose them.

I've known someone from Synergy Labs for a long time. When I met him, he worked for another company but then decided to start his own company. However, I wasn't sure about choosing them. I had a couple of calls with them, and I saw that they had good professionals working there. Therefore, I decided to give them a try.

How much have you invested in them?

We've spent around $155,000.

What is the status of this engagement?

We started working together in 2013, and our engagement is ongoing. The development process took about five months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Synergy Labs has delivered a great app. Initially, I didn't know what the app should look like or some of the features it would need. Synergy Labs has suggested adding certain features, such as social media capabilities and group chats. My main was to have an app with a payment structure, but they've improved it with some of their ideas. Their designer is very good and has shown me what a good design looks like.

Ultimately, this app has helped me increase my sales by 50% and grow my customer base. Nowadays, users would rather have this kind of mobile app than sit in front of their computers, log into a website, and enter their credit card information over and over again. Overall, everything is working very smoothly, and my clients are happy.

How did Synergy Labs perform from a project management standpoint?

When we started, I told Synergy Labs about my expectations about the timeline and budget. We've never been out of this limit. Additionally, they always have a meeting with me when I have a problem. There was a time when I wanted to change something in the design, and they did it for me without any problems.

We always communicate through Slack, and if we need to have a meeting, we do it through Zoom or Google Meet. When contacting other companies, they usually told me they would call me back and never did, or if we had a meeting, they usually showed up late, which was irresponsible. However, Synergy Labs has never missed a single call with me. They're very responsible and put a lot of effort into my project, which makes me feel special.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I would like to give a shout-out to the owner. I've known him for a long time, and I've felt like a special customer for him. I'm really happy to work with them.

What did you find most impressive about them?

Synergy Labs' customer attention is impressive. I feel like they've put all of their company support into my project. They've also been very responsive whenever I've had issues or wanted changes. Moreover, I've been able to directly contact the designer or the head of the development team when needed.

When collaborating directly with one teammate from a service provider, it's hard to know what to expect from the rest of the team. However, Synergy Labs' entire team has been there to help me. They've even helped me understand my own needs. As mentioned, I didn't know what I wanted. Still, their team has shown me some examples, done some market research, and helped me define my customer persona and the scope of work.

Overall, I'm very thankful for Synergy Labs' help with my business, which is why I wanted to leave this review.
Are there any areas they could improve?

There's nothing Synergy Labs could improve on; everything is almost perfect for me. I really like how they respond to me, their English is very good, and they always reply quickly and communicate with respect.

No, everything was fine for me. Almost everything was perfect for me. I really liked how they responded to me. Their English was very good, and everybody contacted me with respect. They responded very quickly through Slack.

Do you have any advice for potential customers?

Go for it because they're very responsive and responsible. They even help you with things like market research. When working with other companies, they first want you to clarify everything for them, so you'll need to create documentation and do your own market research.

However, Synergy Labs has done everything from scratch with and for me. I've checked everything they've done and understood what I actually need for my business. If you need to develop a professional app from scratch, work with them.