Sunshift Dev

BACKGROUND

Please describe your company and position.

I am the CEO & Co-Founder of Seta Workshop

Describe what your company does in a single sentence.

We help create user-friendly, high-quality products by providing a reliable team with a strong sense of ownership and a holistic mindset. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sunshift Dev to accomplish?

• Add a location selector feature to a custom shopify theme to allow users shop different products depending on where they are located

SOLUTION

How did you find Sunshift Dev?

Referral

Why did you select Sunshift Dev over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Sunshift Dev were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work

I reached out to Sunshift to create a custom Shopify theme tailored for a Toronto-based grocery business. This project aimed to consolidate online grocery delivery, last-mile delivery, and order management into a cohesive platform for independent grocers, streamlining operations and enhancing customer engagement.

Key Deliverables:

1. Custom Shopify Theme Development
   - Developed a theme with user-friendly features specific to grocery shopping and delivery needs, prioritizing a smooth and intuitive user experience.

2. Geolocation-Based Product Display
   - Integrated geolocation technology to automatically display products based on the user's location, ensuring relevant product offerings tailored to each visitor's region.

3. Manual Location Selection Feature
   - Enabled manual location selection, allowing users to adjust their region, further personalizing the product catalog to suit their geographic area.

4. Optimized Shopping Experience for Diverse Markets
   - Implemented dynamic content adjustments to showcase different product sets by region, enhancing relevance and supporting targeted customer engagement.

This tailored solution provided a personalized, location-based shopping experience, helping increase customer satisfaction and engagement across multiple markets.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improvement of conversion rates due to the fact that users can shop according to their location

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered on time and, during the whole process they were communicative and transparent, anticipating issues and planning around them

What was your primary form of communication with Sunshift Dev?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team demonstrated excellent Shopify expertise and quickly adapted to changes in scope. The solution they delivered met our expectations and even exceeded our client’s initial vision.

Are there any areas for improvement or something Sunshift Dev could have done differently?

Not really, everything turned out great

BACKGROUND

Please describe your company and position.

I am the CTO of Culto Cafe

Describe what your company does in a single sentence.

Culto Café is a specialty coffee company that delivers freshly roasted, high-quality coffee to Latin American consumers through innovative technology and personalized subscription services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sunshift Dev to accomplish?

• Optimize Checkout Process: Implemented a streamlined, one-page checkout and integrated payment options to minimize friction.
• Mobile Optimization: Ensured full mobile responsiveness and performance to increase mobile sales, which are critical for e-commerce growth.
• User Experience Enhancement: Simplified the customer journey with a more intuitive design and seamless navigation, reducing cart abandonment.
• Automated Subscription Management: Implemented and improved subscription management features for recurring coffee orders, allowing customers to easily customize, pause, or change their subscriptions.
• Customizable Subscription Plans: Provided flexible subscription options (e.g., delivery frequency, coffee type, quantity) to cater to varying customer preferences.
• Inventory Integration: Integrated the new platform with inventory management systems to automate stock updates, minimizing manual intervention and reducing stockouts.
• Shipping and Fulfillment Integration: Integrated shipping providers for real-time tracking and automated shipping label generation, optimizing the fulfillment process.
• CRM Integration: Sync customer data with a CRM system to track preferences, behavior, and subscription trends, improving marketing efforts and customer support.
• Platform Scalability: Ensured the new platform can handle increased traffic, product catalogs, and customer orders, especially during peak times like holiday seasons.
• Customer and Order Data Migration: Accurately migrated all customer accounts, order history, and subscription details to the new platform without data loss.

SOLUTION

How did you find Sunshift Dev?

Referral

Why did you select Sunshift Dev over others?

• High ratings
• Great culture fit
• Referred to me

How many teammates from Sunshift Dev were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Here’s the summary in English:

 
Scope of Work:
E-Commerce Platform Development and Maintenance
The developers were responsible for building and maintaining Culto Café’s online store, ensuring a smooth customer experience for managing subscriptions, placing coffee orders, and general sales. This included integrating payment gateways and updating the product catalog.
Third-Party Service Integrations
The team integrated various third-party tools (such as UES for logistics) to support inventory management, delivery tracking, and customer communications. Some processes were manually managed to ensure these systems functioned correctly.
Manual Label Generation Process
Before the API, developers handled tasks such as generating shipping labels manually. They used basic automation scripts but relied on external tools to organize delivery and packaging needs, including coordination with logistics partners.
Internal Operations Support
The development team provided software solutions for internal operations, such as stock and inventory tracking between the roastery, local stores, and e-commerce. However, coordination between departments and reporting involved manual processes and disparate systems.
Rebill System
Developers implemented the Rebill system to manage recurring customer subscriptions and payments, facilitating automatic renewals and ensuring efficient subscription management for coffee services. This integration was key to improving the user experience in terms of billing.
Web Analytics & Marketing Support
The team also developed tools to support digital marketing initiatives, tracking customer interactions on the website and generating data for email campaigns, paid ads, and SEO efforts.
 
Key Deliverables:
E-Commerce Platform:

A stable and functional e-commerce site for customers to place orders and manage subscriptions.
Integration with payment gateways and logistics systems.
Third-Party Integrations:

Seamless integration of logistics services for package tracking and label generation.
Connectivity with internal and external databases for accurate inventory tracking.
Rebill System:

Implementation of a system for managing recurring billing and subscriptions, ensuring automatic service renewals.
Manual Inventory and Logistics Management:

Tools to track coffee stock from the roastery to various sales channels, including local stores and e-commerce.
Analytics & Marketing Support:

Tools for tracking customer behavior on the website and supporting marketing campaigns.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. E-Commerce Platform Stability and Growth
Increased Website Traffic: A notable rise in daily and monthly website visitors due to improved user experience and streamlined subscription management.
Conversion Rate Improvement: The percentage of visitors converting to paying customers increased as a result of a smoother checkout process and clear subscription options.
Customer Retention: Higher customer retention rates, demonstrated by a steady or growing number of active subscribers, showcasing satisfaction with the e-commerce platform.
2. Efficiency in Subscription Management (Rebill)
Subscription Renewal Rate: A significant increase in the percentage of subscriptions that were automatically renewed, thanks to the integration of Rebill. This reflects reduced churn and higher lifetime customer value.
Reduction in Manual Payment Issues: Fewer instances of failed payments or overdue bills, showcasing a smoother billing process and improved customer satisfaction.
3. Operational Efficiency
Faster Label Generation: A measurable decrease in the time taken to generate shipping labels and manage logistics. This led to faster order processing and shipping, improving delivery times and customer satisfaction.

4. Customer Experience
Decrease in Customer Complaints: A reduction in customer service inquiries related to billing issues, delivery delays, or inventory problems, thanks to improvements in backend operations and the Rebill system.
Increased Customer Lifetime Value (CLTV): With the Rebill system and improved operational processes, customers were more likely to stay subscribed for longer periods, increasing their overall value to the business.
5. Marketing and Sales Impact
Improved Marketing ROI: With better analytics and customer tracking, the team could target marketing campaigns more effectively, leading to a higher return on investment (ROI) for digital marketing efforts.
Sales Growth: A measurable increase in sales from both new and existing customers, driven by a combination of enhanced marketing capabilities and operational improvements.
6. Operational Costs and Time Savings
Reduction in Manual Work: Developers’ automation efforts (even before the API) resulted in a measurable reduction in time spent on manual processes such as label creation and order tracking.
Lower Operational Costs: Less time and resources spent on resolving payment issues or manual interventions in customer subscriptions led to lower overall operational costs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management of the development team was generally responsive, but there were occasional delays, especially with non-urgent tasks. They were quick to address immediate needs, such as issues with billing and shipping labels, and prioritized customer-facing problems. Communication was clear, and they adapted well to evolving priorities, but some internal processes, like inventory management, took longer than expected. Overall, they were effective in delivering key functionalities, though there were areas that could have benefited from faster execution.

What was your primary form of communication with Sunshift Dev?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we loved most about working with SunSHIFT was how they truly became part of our team. They didn’t just deliver software; they listened, adapted, and created solutions that fit our business perfectly. Whether it was improving how we manage subscriptions or handling our growing operational needs, they were right there with us, making sure everything ran smoothly. Their flexibility, creativity, and genuine care for what we were building together made the whole experience so special. We couldn’t have asked for a better partner!

Are there any areas for improvement or something Sunshift Dev could have done differently?

While Sunshift was an amazing partner, there are always areas for improvement. One aspect we think could have been handled differently was communication around timelines. At times, we found ourselves needing more clarity on project milestones or updates on delays. A more structured update system might have helped us stay more aligned on expectations.

BACKGROUND

Please describe your company and position.

I am the CTO of Enmarco

Describe what your company does in a single sentence.

We frame art, photographs or any other object.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sunshift Dev to accomplish?

• Digitally transform a manual process for customizing and ordering framed products. By creating an integrated e-commerce platform, the solution modernized key operations—allowing customers to personalize frames online, automating order and shipping management, and centralizing logistics.

SOLUTION

How did you find Sunshift Dev?

Referral

Why did you select Sunshift Dev over others?

• High ratings
• Referred to me
• Company values aligned

How many teammates from Sunshift Dev were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The development of a software solution for selling our products online and also digitalize many task we used to do manually.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Significant increase in online sells. Reduction in order processing time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Great work, great time, everything as expected.

What was your primary form of communication with Sunshift Dev?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team is willing to go deep into our business in order to understand our needs.

Are there any areas for improvement or something Sunshift Dev could have done differently?

Nothing

BACKGROUND

Please describe your company and position.

I am the CEO of Artromed

Describe what your company does in a single sentence.

Medical Device Distribuitor 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sunshift Dev to accomplish?

• Create Dashboard
• Develop System

SOLUTION

How did you find Sunshift Dev?

Referral

Why did you select Sunshift Dev over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Sunshift Dev were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Sunshift to develop a logistics and management software which would feed our Business Intelligence software in order to organice and make our work more efficient. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The software worked flawlessly from day one. We could reduce stock difference and surgery schedulling timing. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always delivered on time. 

They attended to all our observations and comments.

What was your primary form of communication with Sunshift Dev?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their availability to address recommendations and understand them, and their ability to listen to ideas and make them real. 

Are there any areas for improvement or something Sunshift Dev could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Development Leader of Verde

Describe what your company does in a single sentence.

It is a financial institution that lends money

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sunshift Dev to accomplish?

• UI/UX of our web portal

SOLUTION

How did you find Sunshift Dev?

Referral

Why did you select Sunshift Dev over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Sunshift Dev were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

It was a new web portal to be designed.

Features:

• Login
• Dashboard
• Transfer money
• Currency Exchange
• Use of prepaid card

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We got all the design in Figma.

Weekly updates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was on time, and they covered perfectly every need.

What was your primary form of communication with Sunshift Dev?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Innovation and seriousness

Are there any areas for improvement or something Sunshift Dev could have done differently?

Couldn't say now

BACKGROUND

Please describe your company and position.

I am the CEO of CasasHub

Describe what your company does in a single sentence.

First Real Estate Portal based 100% on reels.

We are the link between international or national buyers and the best properties in the country. And what is even better is that we have the most advanced system to find what the client is looking in the whole market in less than 48 hours.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sunshift Dev to accomplish?

• Webapp with reels

SOLUTION

How did you find Sunshift Dev?

Referral

Why did you select Sunshift Dev over others?

• Close to my geographic location
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Sunshift Dev were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Webapp development

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The evolution of the product

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, not only everyhing was on time, they showed their knowledge in web development delivering an even better product that was asked for.

What was your primary form of communication with Sunshift Dev?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

If I needed something, they were there whenever I needed it.

Are there any areas for improvement or something Sunshift Dev could have done differently?

Not in our case

BACKGROUND

Please describe your company and position.

I am the CPO of a startup marketplace

Describe what your company does in a single sentence.

Startup Marketplace/SaaS

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sunshift Dev to accomplish?

• Platform design and development

SOLUTION

How did you find Sunshift Dev?

Referral

Why did you select Sunshift Dev over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Sunshift Dev were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They developed an end-to-end platform from ideation to launch for a B2B2C solution. They delivered the complete set of user functionalities, including transactions with payment providers, messaging through WhatsApp and email. They were also responsible for the UI/UX design

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have the platform in production for the markets of Uruguay and Brazil

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered on time with the agreed-upon scope, effectively addressing our needs and proposing solutions that improved upon the initial ideas.

What was your primary form of communication with Sunshift Dev?

Virtual Meeting

What did you find most impressive or unique about this company?

Good communication and a proactive approach to finding solutions to problems by proposing the best options within established timelines and resources.

Are there any areas for improvement or something Sunshift Dev could have done differently?

Improve the use of project tracking tools