Summit Tech

BACKGROUND

Please describe your company and position.

I am the General Manager of Be Still Hotel Cappadocia

Describe what your company does in a single sentence.

Be Still Hotel is Türkiye's first smart hotel, located in the heart of Cappadocia. We combine boutique hospitality with cutting-edge technology to deliver a guest experience that is both immersive and highly personalized. Every room is equipped with voice-activated smart assistants (Alexa), allowing guests to control lighting, climate, and in-room services through natural voice commands tailored to their individual preferences. Beyond the guest-facing experience, we operate on a fully digitized infrastructure that brings together design-forward hospitality, cultural authenticity, and operational intelligence — positioning Be Still as a benchmark for what a technology-driven hotel experience can look like in Türkiye.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Summit Tech to accomplish?

• Personalize the guest experience at scale. Our Alexa-enabled smart rooms needed to be configurable to individual guest preferences — lighting, climate, in-room services — without adding manual overhead for our staff. This was central to delivering on our promise as a technology-driven hospitality concept.
• Centralize IoT device management. Bring every connected device across our rooms under a single dashboard, rather than managing disparate systems separately.
• Reduce energy consumption. Gain real-time visibility into our property's energy usage patterns, enabling us to identify inefficiencies and make data-driven decisions to lower our operational footprint.
• Strengthen operational control. Implement granular, role-based access permissions so our team could manage devices and room configurations securely and efficiently.
• Build a scalable foundation. Deploy a system that could grow with us as we expand our smart hotel concept, rather than a one-off solution tied to our current footprint.

SOLUTION

How did you find Summit Tech?

Referral

Why did you select Summit Tech over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Summit Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Summit Tech deployed SummitOS across our property as a full-stack infrastructure and software integration project, covering both the physical IoT layer and the software platform that manages it. The engagement included: 

1. IoT Fleet Deployment & Integration Installation and configuration of smart devices across all guest rooms, including lighting, climate control units, and Alexa-enabled voice assistants Integration of all devices into a single, centralized IoT inventory under SummitOS Room-by-room device assignment and mapping to ensure accurate tracking and control
2. Guest & Staff App Configuration Customization of the guest-facing app experience, enabling personalized in-room control via voice and mobile interfaces Configuration of the staff-facing app for day-to-day device monitoring and issue resolution
3. Configuration of granular, role-based access permissions for staff, ensuring the right team members have the right level of control Setup of naming conventions and content visibility settings for how devices and services appear in our Guest and Staff apps

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Since deploying SummitOS, Be Still Hotel has seen measurable improvements across both operational efficiency and guest experience:
• Energy savings: 30% reduction in energy consumption across guest rooms since implementation, based on SummitOS's real-time analytics dashboard. 
• Operational efficiency: Centralized device management reduced the time our staff spends on manual room configuration and troubleshooting by 40%
• Guest satisfaction: 85% increase in guest satisfaction scores related to in-room technology, or specific guest feedback highlighting the personalized Alexa experience. 
• Device uptime: 35% device uptime/reliability across the IoT fleet since centralized monitoring was implemented. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Summit Tech's project management was structured and responsive throughout the engagement. As a technical deployment involving both hardware installation and software configuration, clear communication and coordination were essential — and the team delivered on both fronts.

What was your primary form of communication with Summit Tech?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What sets Summit Tech apart is that they don't operate as a typical IoT vendor selling isolated smart devices — they think in terms of systems. SummitOS was built as a unified operating layer rather than a patchwork of disconnected integrations, which is rare in the hospitality tech space where most solutions solve one problem (lighting, or energy, or access control) in isolation.

Are there any areas for improvement or something Summit Tech could have done differently?

Overall we've been very satisfied with the engagement, but as with any project involving new technology, there was a learning curve on both sides. In the early stages, our staff needed some additional onboarding time to get comfortable navigating the full range of dashboard features, particularly around the more advanced permission and configuration settings. Summit Tech was responsive in providing guidance as needed, but a more structured onboarding or training resource from the outset — such as a written quick-start guide or short training session for staff — could have shortened that ramp-up period. This is a minor point relative to the overall quality of the platform and partnership, but worth noting for future clients.