Customs brokerage Fulfillment Warehousing & Distribution
$1,000,000 to $9,999,999
Jan. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 5.0

"Communication has been excellent; they always pick up the phone."

Nov 23, 2023

Owner, Mattress Distributor

Kenneth Mitchell

eCommerce
Brockville, Ontario
1-10 Employees
Online Review

Stader-Ferris International provides warehousing, fulfillment, and distribution services for a mattress distributor. The team also serves as the client's US and Canadian customs broker.

Stader-Ferris International has successfully set up a complex North American supply chain from one warehouse location to another. The team has been responsive to the client’s needs, and internal stakeholders are particularly impressed with the service provider's technical expertise.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of the company.

Describe what your company does in a single sentence.

imports and distributes mattresses

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Strader-Ferris International to accomplish?

warehousing
fulfillment
distribution
customs brokerage
LTL shipping

SOLUTION

How did you find Strader-Ferris International?

Online Search

Why did you select Strader-Ferris International over others?

Great culture fit
Good value for cost
Company values aligned

How many teammates from Strader-Ferris International were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Strader Ferris receives my ocean containers, destuffs them, puts away my inventory and ships out FTL, LTL, and individual fedex courier shipments to retailers and e-commerce customers in Canada and the US. They also act as my US and Canadian Customs Broker.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

SFI has setup a complex North American supply chain from one warehouse location in a manner that other 3PL's would not have been able to accomplish.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication has been excellent; they always pick up the phone. Emails are responded to in a timely manner. Orders go out the door with our agreed timelines.

What was your primary form of communication with Strader-Ferris International?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to manage both US and Canadian fulfillment/distribution from a single warehouse location in Canada cut my costs as I no longer needed a US and Canadian warehouse locations. they manage the cross border transfers with their own trucking fleets, between their US and Canadian locations that are only 20 minutes apart.

Are there any areas for improvement or something Strader-Ferris International could have done differently?

There's nothing they need to improve on.

RATINGS

5.0

"I love working with Strader Ferris."

Strader-Ferris International

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