Started Agency

BACKGROUND

Please describe your company and position.

I am the e-commerce manager of Valora SRL

Describe what your company does in a single sentence.

Sabora is an e-commerce company offering high-quality intimate wellness products, including natural supplements, intimate care products, lubricants, and sexual wellness accessories, with fast delivery and discreet packaging.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Started Agency to accomplish?

• Increase online sales and revenue through improved digital marketing.
• Improve our website's SEO and organic search rankings.
• Increase brand awareness and customer acquisition through targeted advertising and social media marketing.

SOLUTION

How did you find Started Agency?

Online Search

Why did you select Started Agency over others?

• Good value for cost
• Company values aligned

How many teammates from Started Agency were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Started Agency was hired to manage and scale our TikTok advertising campaigns for our e-commerce brand. The scope of work includes developing and executing a TikTok Ads strategy, creating and testing ad creatives, optimizing campaign performance, improving audience targeting, and increasing conversions. Key deliverables include ongoing campaign management, creative testing, performance optimization, regular reporting, and recommendations to improve ROAS, lower customer acquisition costs, and drive profitable sales growth.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered measurable improvements in our TikTok advertising performance. We saw an increase in sales, improved return on ad spend (ROAS), lower customer acquisition costs, and better overall campaign performance through continuous optimization and creative testing. The agency also provided clear reporting, proactive communication, and data-driven recommendations that helped us scale our campaigns effectively.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed professionally from start to finish. The team communicated clearly, responded quickly to our questions and feedback, and kept us informed throughout the process. They delivered everything on time, proactively optimized our campaigns, and were always available to discuss new ideas and improvements. Their responsiveness and commitment made the collaboration smooth and effective.

What was your primary form of communication with Started Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their deep understanding of TikTok advertising and their data-driven approach. Rather than relying on generic strategies, they continuously tested new creatives, optimized campaigns based on performance, and proactively suggested improvements. Their responsiveness, transparency, and focus on delivering measurable business results truly set them apart from other agencies we've worked with.

Are there any areas for improvement or something Started Agency could have done differently?

Overall, we are very satisfied with the collaboration. If there is one area they could continue to develop, it would be expanding creative testing even further as TikTok trends evolve so quickly. Aside from that, the team has been professional, responsive, and focused on delivering strong results.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager of Innova Distribution, a B2B supplier for Romanian stores.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Started Agency?

We needed help with social media management, email marketing, branding, and paid social media campaigns.

SOLUTION

What was the scope of their involvement?

Started Agency creates Instagram and Facebook posts, newsletters for our B2B clients, branding for my products, and paid campaigns on TikTok, Facebook, and Instagram. The team also creates content for our social media posts and newsletters.

What is the team composition?

We work with 2–5 teammates from Started Agency.

How did you come to work with Started Agency?

Someone referred Started Agency to me.

How much have you invested with them?

We’ve spent $50,000 to $199,999.

What is the status of this engagement?

We started working with Started Agency in November 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our B2B sales have increased by more than 50% compared to the period before Started Agency started managing our digital presence. We’ve also achieved more than 10 B2B orders per day and total sales of more than €10,000 per day. Moreover, we’ve noticed improvements in brand awareness and customer feedback.

How did Started Agency perform from a project management standpoint?

Started Agency always delivers on time. We communicate via in-person meetings, emails, and messaging apps.

What did you find most impressive about them?

Started Agency knows how to approach any type of project.

Are there any areas they could improve?

Everything has been okay so far.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Ecoferta Romania, a B2B supplier for online stores.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Started Agency?

I needed B2B leads for my online store. We own a B2B online store where clients create customer accounts so they can order products for reselling on their online stores.

SOLUTION

What was the scope of their involvement?

Started Agency has handled our Meta, Google, and TikTok ads. They’ve also created the graphics for our ads. The team has done the full setup and management of our ads and graphic design services.

What is the team composition?

We’ve worked with 2–5 teammates from Started Agency.

How did you come to work with Started Agency?

We found them through an online search. We chose them over other options because they had high ratings and good value for the cost.

How much have you invested with them?

We’ve spent $10,000 to $49,999.

What is the status of this engagement?

We started working together in August 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We needed a ROAS of +20, and we’ve achieved that. On my website, we’ve had a ROAS of 40 for B2B orders.

How did Started Agency perform from a project management standpoint?

They respect the client and always deliver on time. We communicate via email and messaging apps.

What did you find most impressive about them?

They have great graphic design and PPC management skills.

Are there any areas they could improve?

No, they’ve done everything well.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of GlowSphere, a utilities company. We have physical stores in Bucharest and are preparing to launch an online store.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Started Agency to accomplish for GlowSphere, especially as you prepare to launch your online store?

We wanted someone to help us create a brand identity and prepare the launch of our online store on Shopify.

SOLUTION

What was the scope of their involvement?

Started Agency has delivered our branding, graphic design for our physical locations, packaging design, and social media management. Now, they’re working on creating our new online store. The team is designing and developing the website. After that, we’ll start doing PPC campaigns with them.

What is the team composition?

We work with 2–5 teammates from Started Agency.

How did you come to work with Started Agency?

We found them through an online search. We chose them over other options because of their high ratings and great culture fit.

How much have you invested with them?

We’ve spent around $10,000.

What is the status of this engagement?

We started working with them in February 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Started Agency’s graphic design work has been great, and we’ve used all of them. They’ve also increased our social media engagement by more than 20% since February 2026.

How did Started Agency perform from a project management standpoint?

They’re always on time. We communicate through in-person meetings, emails, and messaging apps.

What did you find most impressive about them?

Started Agency’s communication with the client is great.

Are there any areas they could improve?

No, everything’s perfect.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of StiiCeVrei.ro, an online store.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Started Agency?

We needed help scaling our Google Ads account and decreasing our cost per conversion.

SOLUTION

What was the scope of their involvement?

Started Agency has created and managed our Google Ads campaigns, including Performance Max, Display, and YouTube Ads.

What is the team composition?

We’ve worked with one teammate from Started Agency.

How did you come to work with Started Agency?

We found them through an online search and a referral. We chose them because they had high ratings, and their pricing fit our budget.

How much have you invested with them?

We’ve spent around $200,00–$999,999.

What is the status of this engagement?

We started working with them in January 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Started Agency has increased our monthly conversions from about 2,000 to 6,000. Our ROAS has also increased from about 4 to 8.7 in May 2026. Additionally, our cost per conversion has dropped after they created their own campaigns.

How did Started Agency perform from a project management standpoint?

They deliver on time and are very friendly. We communicate via email and messaging apps.

What did you find most impressive about them?

Their communication is impressive. They’re the only agency we know that communicates constantly, almost on a daily basis.

Are there any areas they could improve?

No, they’re good. They should keep working like this.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of AiReduceri.ro, an e-commerce company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Started Agency?

I wanted them to start promoting my website on Meta Ads and TikTok Ads. I also needed help with creative ad creation.

SOLUTION

What was the scope of their involvement?

Started Agency has created and managed campaigns on TikTok Ads and Meta Ads. They’ve also been creating video ads for my campaigns since more than a year ago. The team has provided everything, including copy, graphics, and videos. Additionally, they’ve optimized the website for a better conversion rate.

What is the team composition?

We’ve worked with 2–5 teammates from Started Agency.

How did you come to work with Started Agency?

They were referred to me. I chose them because their pricing fit my budget.

How much have you invested with them?

We’ve spent around $50,000 to $199,999.

What is the status of this engagement?

We started working with them in January 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Started Agency has gotten us more than 100 conversions per day from Meta Ads and TikTok Ads with a minimum ROAS of 5. I needed a ROAS higher than 5 to be profitable. We’ve also noticed that they’ve scaled our website traffic and user engagement.

How did Started Agency perform from a project management standpoint?

They always deliver on time and what they promise. We communicate via email and messaging apps.

What did you find most impressive about them?

Their communication skills are impressive. They understand my niche, communicate daily with me, and help me make decisions based on campaign data.

Are there any areas they could improve?

No, they’ve done everything well.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of ComanziPeLoc.ro, a general e-commerce company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Started Agency to accomplish for your eCoerce business?

We needed to create a new website and get at least 100 orders per day to our store.

SOLUTION

What was the scope of their involvement?

Started Agency is in charge of Shopify management, Meta Ads management, and TikTok Ads management. Regarding Shopify, they’ve created our website and maintain it updated. Regarding Meta and TikTok Ads, they create the creatives, campaigns, manage, optimize, and scale them.

What is the team composition?

We work with 2–5 teammates from Started Agency.

How did you come to work with Started Agency?

They were referred to me, and their pricing fit our budget, so they offered good value for the cost.

What is the status of this engagement?

We started working with them in April 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve gone from 0 to 500 orders per day in about one year. We also needed a cost/conversion of 30 RON (Romanian currency), and Started Agency has achieved that on Meta and TikTok Ads.

How did Started Agency perform from a project management standpoint?

They always deliver on time. We communicate via email and messaging apps.

What did you find most impressive about them?

They always try to overdeliver.

Are there any areas they could improve?

No, I’m okay with their service.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director of a company that sells beverages B2B and B2C into the market.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Started Agency?

We needed a clear marketing strategy to grow our bottled water brand in Romania, improve market positioning, increase retail demand, and build a stronger digital presence that could generate measurable sales results.

SOLUTION

What was the scope of their involvement?

Started Agency has provided a marketing strategy, graphic design, and launched and managed our PPC campaigns.

What is the team composition?

We’ve worked with 2–5 teammates from Started Agency.

How did you come to work with Started Agency?

We found them through an online search. They offered good value for the cost and were referred to me.

How much have you invested with them?

We’ve spent around $10,000 to $49,999.

What is the status of this engagement?

We started working together in January 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Started Agency has increased our PPC results by more than 20% compared to our previous ones. In 2024, we had 200 B2B leads all year; in 2025, we had 500+ B2B leads. We’ve also had an increased visibility of more than 20%.

How did Started Agency perform from a project management standpoint?

Communication has been fast, transparent, and highly professional throughout the project. We’ve had in-person and virtual meetings. They’ve overdelivered and delivered on time.

What did you find most impressive about them?

What has impressed us most about Started Agency is their strategic thinking and performance-driven mindset. They’ve quickly understood the FMCG market, identified growth opportunities, and delivered a practical plan we can implement immediately. Their communication is impressive; they always tell you what you have to do next.

Are there any areas they could improve?

No, I’m very happy with them.

Do you have any advice for potential customers?

We recommend them to those who need someone really involved in the projects.

BACKGROUND

Please describe your company and position.

I am the Owner of IluminatLED

Describe what your company does in a single sentence.

We sell home&deco products online

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Started Agency to accomplish?

• Sales into your shop
• Calls from Google Ads

SOLUTION

How did you find Started Agency?

Referral

Why did you select Started Agency over others?

• High ratings
• Good value for cost

How many teammates from Started Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Google, Facebook and TikTok Ads campaigns

Shopify store creation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We started working with Started Agency in January 2025, and honestly, it’s been the best business decision we’ve made this year. In just the first 6 months, our sales grew by over 40% — and that was without doubling our ad spend.

The team quickly understood our niche and helped us position our products in a way that truly resonated with our customers. Their work on Facebook Ads and TikTok Ads has been outstanding — they managed to scale items that had previously plateaued.

Communication is fast, transparent, and to the point. They don’t just run ads — they act like real growth partners. Highly recommend if you’re serious about scaling your brand.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

What impressed me most wasn’t just the performance — but how smooth and professional the entire collaboration was. The communication is fast, clear, and always on point. Every request, strategy update, or creative idea was delivered in under 48 hours — consistently.

What was your primary form of communication with Started Agency?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It’s rare to find an agency that actually delivers what they promise, and even rarer to find one that does it with this level of speed and precision.

Are there any areas for improvement or something Started Agency could have done differently?

For me everything was perfect.