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The Brand Experience is the Brand

Starfish is a branding and creative communications agency founded on the philosophy that the brand experience is the brand. It is our strong belief that a brand is the sum total of all the interactions a customer has with a brand, and we work tirelessly to ensure that all of a brand’s expressions are in sync.

  • Min project size
    $25,000+
  • Hourly rate
    $150 - $199 / hr
  • Employees
    10 - 49
  • Locations
    New York, NY
  • Year founded
    Founded 2002
  • Languages
  • Timezones

2 Languages that we service

  • English
  • Spanish

4 Timezones that we service

CST
Central Standard Time (CST)
EST
Eastern Standard Time (EST)
MST
Mountain Standard Time (MST)
PST
Pacific Standard Time (PST)

1 Locations

  • New York , NY

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    Pricing Snapshot

    Min. project size $25,000+
    Avg. hourly rate $150 - $199 /hr
    Rating for cost 4.8 /5

    What Clients Have Said

    Starfish offers competitive pricing with good value for cost, highlighted by project costs ranging from $15,000 to over $1 million. Clients consistently praise their responsiveness, project management, and ability to deliver on time and within budget.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $200,000 - $999,999 based on 36 reviews
    < $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000
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    Starfish Review Insights

    Overall Review Rating

    4.9
    • Quality 4.9
    • Schedule 4.9
    • Cost 4.8
    • Willing to Refer 5.0

    Top Mentions

    Review Highlights

    • Customer-Centric Approach

      Starfish's customer-centric approach is frequently highlighted by clients. They take the time to understand client needs, provide tailored solutions, and ensure client satisfaction through attentive service and high-quality work.

    • Effective Branding and Marketing

      Starfish is recognized for their effective branding and marketing services. Their work includes developing brand identities, creating marketing materials, and executing advertising campaigns that have led to increased engagement and positive client feedback.

    • Challenges with Timeline Management

      While overall project management is strong, some clients noted occasional challenges with timeline management, particularly when projects extended beyond the initial scope. Clearer communication on potential delays could improve client experience.

    • Successful Campaigns and Initiatives

      Clients report successful outcomes from campaigns and initiatives managed by Starfish. These successes include awards, increased brand recognition, and achieving specific business objectives.

    • Strategic Market Insights

      Starfish is recognized for providing valuable market insights that inform branding and marketing strategies. Their research capabilities help clients make informed decisions and achieve strategic goals.

    • High-Quality Deliverables

      The quality of Starfish's deliverables is consistently high, with clients praising the depth of their market research, the creativity of their designs, and the effectiveness of their branding strategies.

    Starfish Reviews

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    All Filters

    PR & Marketing for Government Department

    • Advertising Branding Graphic Design
    • Confidential
    • May 2017 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    4.5
    Cost
    4.5
    Willing to Refer
    4.5
    "They have never turned down a challenge."
    Director of Mktg and Market Research, Government Department
    Anonymous
    • Government
    • New York City, New York
    • 5,001-10,000 Employees
    • Online Review 
    • Verified

    A government department has hired Starfish for PR and marketing. The team manages the client's major media campaigns and messaging.

    Repositioning & Marketing Services for Real Estate Provider

    • Branding Content Marketing Graphic Design
    • Confidential
    • Jan. - Sep. 2023
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0
    "They listened well and were very responsive."
    Vice Chairman, JLL
    Paul Glickman
    • Real estate
    • New York City, New York
    • 10,001+ Employees
    • Online Review 
    • Verified

    Starfish helped a real estate provider with building repositioning and marketing. The scope included renaming assets, developing strategies, and implementing them.

    Marketing & Brand Strategy for Advertising & Mktg Co

    • Advertising Branding Digital Asset Management
    • Confidential
    • Jan. - July 2022
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0
    "They were always on time."
    EVP & Chief Revenue Officer, Advertising & Mktg Co
    James L. Coleman
    • Financial services
    • New York City, New York
    • 11-50 Employees
    • Online Review 
    • Verified

    An advertising and marketing company hired Starfish for marketing and brand strategy. The team performed quantitative research via customer interviews, market research, and data analysis.

    Rebranding for Commercial Real Estate Company

    • Branding Content Marketing Graphic Design
    • Confidential
    • Jan. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0
    "The leadership is uniquely and closely involved in each project."
    EVP of Marketing, Commercial Real Estate Co
    Anonymous
    • Real estate
    • Manhattan, New York
    • 201-500 Employees
    • Online Review 
    • Verified

    Starfish leads a rebranding project for a commercial real estate company. The team is in charge of rebranding and repositioning select midtown assets to change the perception of one of the client's buildings.

    Rebranding for Programmatic Advertising Company

    • Advertising Branding Logo
    • Confidential
    • July - Nov. 2013
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0
    "They have very strong project management skills."
    Former CMO, Programmatic Advertising Company
    Elizabeth Hellman
    • Advertising & marketing
    • Manhattan, New York
    • 51-200 Employees
    • Online Review 
    • Verified

    Starfish provided rebranding services for a programmatic advertising company. The team was responsible for the company's new name, logo, identity, website, and advertising campaign.

    Rebranding for Automotive Services Company

    • Advertising Branding
    • $1,000,000 to $9,999,999
    • Jan. 2021 - Jan. 2022
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0
    "They were very attentive and accommodating."
    VP Marketing, Holman
    Craig Balfour
    • Automotive
    • 08054 Mount Laurel, NJ
    • 5,001-10,000 Employees
    • Online Review 
    • Verified

    Starfish rebranded the visual identity of an automotive services company. The client had different companies operating under different names, and Starfish merged them together under one brand.

    Branding & Digital Strategy for Telemedicine Company

    • Advertising Branding Web Design
    • Confidential
    • Oct. 2021 - Dec. 2022
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0
    "Starfish always met the predefined project timelines and was responsive to our needs."
    COO, UpScript Health
    George Jones
    • Pharmaceuticals
    • Scottsdale, Arizona
    • 51-200 Employees
    • Online Review 
    • Verified

    A telemedicine company hired Starfish for branding and digital strategy. The team's work included product rebrand, product strategy, messaging, digital asset creation, and web development.

    Branding Services for Consumer Electronics & Home Appliance Manufacturer

    • Branding Content Marketing
    • Confidential
    • May - Dec. 2018
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0
    "The staff is extremely dedicated and customer-focused."
    VP of Product Marketing, Consumer Electronics & Home Appliance Manufacturer
    Douglas Kern
    • Consumer Products
    • Suwanee, Georgia
    • 10,001+ Employees
    • Online Review 
    • Verified

    Starfish has worked on multiple brand projects including product launches, packaging, messaging, website development, and events.

    Video Production for Window Product Manufacturer

    • Advertising Branding Video Marketing
    • $50,000 to $199,999
    • Mar. - Aug. 2022
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0
    "The principal, and everyone on the team really cared about helping us to improve the overall business."
    Head of Marketing, Window Products Manufacturer
    Anonymous
    • Manufacturing
    • Cerritos, California
    • 1,001-5,000 Employees
    • Online Review 
    • Verified

    Starfish produced a full feature video as part of a project launch for a window products manufacturer. They also created nine video vignettes about individual product features as additional deliverables.

    Rebranding Services for Nonprofit

    • Branding Digital Strategy Graphic Design
    • $200,000 to $999,999
    • Sep. 2018 - Oct. 2020
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0
    "They had a great strategy coupled with compelling creativity."
    CEO, Americans for Ben-Gurion University
    Doug Seserman
    • Non-profit
    • New York City, New York
    • 11-50 Employees
    • Online Review 
    • Verified

    Starfish provided rebranding services for a nonprofit. The team audited the client's current marketing campaigns and developed a unique positioning and branding strategy for the client. 

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    43
    Overall Review Rating
    4.9
    Source
    Clutch
    Last Updated
    August 21, 2024

    Business Entity

    Business Entity Name Starfish, LLC
    Source New York Secretary of State
    Jurisdiction of Formation New York
    Date of Formation December 19, 2002
    Status Active
    Last Updated November 15, 2022
    ID 2847588

    Credit Report Results

    International Credit Risk Assessment Very Low Risk
    Source Creditsafe
    Last Updated November 15, 2022
    Learn More About The Clutch Verification Process

    Locations (1)

    41 - 49

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