Square21

BACKGROUND

Please describe your company and position.

I am the CEO of T-doc Service Kft.

Describe what your company does in a single sentence.

Digital healthcare services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Square21 to accomplish?

• Ensure continuous, stable operation of the T-DOC system, modernize the codebase, quickly resolve issues under SLA, and deliver new features without disrupting healthcare institutions relying on the platform.

SOLUTION

How did you find Square21?

Referral

Why did you select Square21 over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Square21 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project focused on the end-to-end development of a highly scalable, modularly structured white-label healthcare mobile application. The objective was to create a flexible platform that can be rapidly customized and branded for multiple healthcare providers while maintaining a unified codebase and consistent user experience. The system architecture was designed to support easy feature expansion, seamless integration with third-party healthcare services, and efficient long-term maintenance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

100% service continuity, reduced recurring issues, improved system performance, and higher user satisfaction through new features and increased platform reliability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Overall, their project management was structured and cooperative. While minor delays of a few days occasionally occurred during development, these were always communicated in advance and aligned with the dynamic nature of the project, where priorities and requirements evolved continuously. They responded quickly to requests, consistently addressed our needs, and actively contributed professional recommendations that helped guide the project in the right direction.

What was your primary form of communication with Square21?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about the company was its culture and the genuinely human, collaborative team behind it. Working with them never feels like a burden; instead, each day feels meaningful and value-creating. Their positive attitude, openness, and professionalism made the day-to-day collaboration truly enjoyable and motivating.

Are there any areas for improvement or something Square21 could have done differently?

One area that could have been improved is establishing version control from the very beginning of the project to ensure full traceability and smoother collaboration. Additionally, a more transparent and structured handover process would have helped clarify responsibilities and improved continuity between development phases.