Sprout Digitally

BACKGROUND

Please describe your company and position.

I am the Finance Manager of Macy's

Describe what your company does in a single sentence.

We are a fashion department store, Macy’s, where Style and quality are everything under one roof.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sprout Digitally to accomplish?

• We contracted Spout Digitally for Android app creation to improve the efficiency of our customer’s shopping and develop our online presence even further.

SOLUTION

How did you find Sprout Digitally?

Online Search

Why did you select Sprout Digitally over others?

Good value for cost

How many teammates from Sprout Digitally were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sprout Digitally created most user friendly Android business app, where they can search products, make secure digital payment, track order via push notification, and loyalty program integration. They also did testing, documentation and post launch support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

App downloads continued to climb, user engagement grew, and a higher proportion of consumers completed a purchase in-app than they had in the past.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they met deadlines and were prompt with effective solutions that were customized as per our retail app requirements..

What was your primary form of communication with Sprout Digitally?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Combining their excellent knowledge of eCommerce with an ability to pull off a sexy, scalable app, they really impressed our team.

Are there any areas for improvement or something Sprout Digitally could have done differently?

Stronger initial UI mockups would have accelerated the approval process, but overall performance and collaboration was superb from start to finish.

BACKGROUND

Please describe your company and position.

I am the Owner of Oak Bistro

Describe what your company does in a single sentence.

Step into Oak Bistro, the freshest addition to Inman Square, Cambridge, MA. Uncover American cuisine with a modern spin, influenced by global flavors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sprout Digitally to accomplish?

• Redesign Our User Interface for Better Engagement
• Optimize User Experience Across Devices
• We asked Sprout Digitally to analyze user behavior and simplify the journey from landing to conversion

SOLUTION

How did you find Sprout Digitally?

Online Search

Why did you select Sprout Digitally over others?

High ratings

How many teammates from Sprout Digitally were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Sprout Digitally handled a full UX/UI revamp, from user research and wireframing to delivering responsive UI designs and a complete design system. Key deliverables included interactive prototypes, detailed wireframes, and a developer-ready handoff package.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new design significantly improved user engagement, with more visitors exploring multiple pages and staying longer on the site. We also saw a clear boost in conversions and a noticeable drop in bounce rates, indicating a smoother and more intuitive user experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sprout Digitally managed the project with professionalism and clarity. They consistently delivered each phase on time and maintained open communication throughout. Any feedback or change requests were handled promptly, showing their flexibility and commitment to our goals. 

What was your primary form of communication with Sprout Digitally?

Email or Messaging App

What did you find most impressive or unique about this company?

Sprout Digitally was their ability to deeply understand our users and translate that into clean, intuitive design. Their attention to detail, quick turnaround time, and collaborative approach made the entire process feel smooth and genuinely tailored to our brand.

Are there any areas for improvement or something Sprout Digitally could have done differently?

A few more check-ins or previews along the way would have helped us feel even more aligned during the process.

BACKGROUND

Please describe your company and position.

I am the Doctor of Virtua Dental Center

Describe what your company does in a single sentence.

Virtua Dental Center in Camden, NJ, also known as the Noble-Evans-Wisniewski Dental Center.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sprout Digitally to accomplish?

• We wanted to enhance the overall usability and navigation flow of our digital product to ensure a smoother and more intuitive experience for our users.
• Our goal was to revamp the visual design of our platform to make it more modern, appealing, and aligned with current design trends and brand identity.
• By improving the UI/UX, we aimed to increase user satisfaction, engagement, and ultimately boost customer retention rates.

SOLUTION

How did you find Sprout Digitally?

Google

Why did you select Sprout Digitally over others?

• High ratings
• Good value for cost

How many teammates from Sprout Digitally were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sprout Digitally was responsible for redesigning the complete UI/UX of our digital platform, including wireframing, user journey mapping, and high-fidelity mockups. Key deliverables included a clickable prototype, design system, and responsive layouts for both web and mobile interfaces.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The redesigned UI/UX significantly improved user engagement and overall satisfaction. We received positive feedback from users about the platform’s intuitive navigation, modern design, and enhanced usability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sprout Digitally demonstrated strong project management throughout the engagement. They delivered all items on time and maintained clear communication at every stage. They were highly responsive to our feedback and adapted quickly to any changes or requirements.

What was your primary form of communication with Sprout Digitally?

Email or Messaging App

What did you find most impressive or unique about this company?

Most about Sprout Digitally was their deep understanding of user behavior and attention to detail in design. Their ability to translate our vision into a seamless and user-friendly interface truly sets them apart.

Are there any areas for improvement or something Sprout Digitally could have done differently?

Overall experience was positive, one area for improvement could be more proactive suggestions during the early design phase. At times, we felt they could have guided us more with creative input instead of waiting for our direction.

BACKGROUND

Please describe your company and position.

I am the Sales Manager of Homes by Breann Team

Describe what your company does in a single sentence.

We help people in the OKC Metro navigate the real estate process from beginning to closing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sprout Digitally to accomplish?
We hired Sprout Digitally to increase our brand awareness and improve engagement on social media.

SOLUTION

How did you find Sprout Digitally?

Online Search

Why did you select Sprout Digitally over others?

• High ratings
• Good value for cost

How many teammates from Sprout Digitally were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Sprout Digitally provided end-to-end social media management, including content creation, scheduling, and community engagement across platforms. They also handled performance tracking and monthly analytics to optimize our social media strategy.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to Sprout Digitally, we saw a noticeable increase in our social media engagement, with a 30% growth in followers within three months. Additionally, our post interactions (likes, shares, and comments) doubled, indicating improved audience engagement and content relevance

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent project management. They consistently delivered content on time and kept us updated with progress reports. Whenever we had specific requests or adjustments, they were quick to respond and flexible in making necessary changes, ensuring our needs were always met

What was your primary form of communication with Sprout Digitally?

Email or Messaging App

What did you find most impressive or unique about this company?

Sprout Digitally was their attention to detail and personalized approach. They took the time to truly understand our brand’s voice and goals, which reflected in the content they created. Their proactive communication and ability to adapt quickly to our needs also made working with them a seamless experience.

Are there any areas for improvement or something Sprout Digitally could have done differently?

They Delivered excellent results overall, there’s always room for improvement in response times during peak periods. A more streamlined communication process for urgent requests could further enhance the experience. But overall, their work exceeded expectations.

BACKGROUND

Please describe your company and position.

I am the COO of Ross Reality Group

Describe what your company does in a single sentence.

We are a Real estate Company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sprout Digitally to accomplish?

• We hired Sprout Digitally to develop a custom CRM system to streamline client management and automate our follow-up processes. The goal was to improve efficiency and centralize our communication and reporting.

SOLUTION

How did you find Sprout Digitally?

Online Search

Why did you select Sprout Digitally over others?

• Pricing fit our budget
• Referred to me

How many teammates from Sprout Digitally were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sprout Digitally designed and developed a custom CRM with features like lead tracking, automated follow-ups, reporting dashboards, and multi-user access. They also handled integration with our existing tools and provided post-launch support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We experienced faster lead response times and improved overall team productivity. The CRM also made it easier to track client interactions and manage follow-ups more effectively. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sprout Digitally managed the project professionally and maintained clear communication throughout. They delivered all items on time and were responsive to our feedback and changing requirements.

What was your primary form of communication with Sprout Digitally?

Email or Messaging App

What did you find most impressive or unique about this company?

Most Impressive about Sprout Digitally was their deep understanding of our business needs and their ability to translate them into a practical, user-friendly CRM solution. Their proactive approach and attention to detail truly stood out.

Are there any areas for improvement or something Sprout Digitally could have done differently?

Improvement could be more detailed documentation during handover. While the support was good, clearer guides or training materials would have made onboarding easier for our team.

BACKGROUND

Please describe your company and position.

I am the Architect of EcoNest Architects

Describe what your company does in a single sentence.

We create energy-efficient homes that combine comfort and sustainability, using reclaimed materials and passive solar design to minimize environmental impact.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sprout Digitally to accomplish?

• We hired Sprout Digitally to develop a custom website that is not only visually appealing but also functional and user-friendly, tailored specifically to our brand's needs and user experience goals.

SOLUTION

How did you find Sprout Digitally?

Online Search

Why did you select Sprout Digitally over others?

• High ratings
• Other

How many teammates from Sprout Digitally were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A unique, responsive design aligned with our brand identity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a noticeable increase in user interaction, with longer session durations and more page views.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sprout Digitally's project management was highly organized and efficient. They adhered to the agreed timelines, delivering key milestones on time. They maintained clear communication throughout the process, regularly updating us on progress and any potential delays. Whenever we had specific requests or changes, their team was responsive and proactive, adjusting promptly to meet our needs. Their ability to adapt to our feedback and ensure timely delivery made the entire collaboration smooth and stress-free.

What was your primary form of communication with Sprout Digitally?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Sprout Digitally was their attention to detail and their ability to truly understand our brand’s vision. They didn't just build a website; they created a tailored solution that reflected our values and goals. Their team combined creativity with technical expertise in a way that felt seamless, and their proactive approach to solving problems made the whole process feel collaborative, not just transactional. It was clear they cared about our success, not just delivering a project.

Are there any areas for improvement or something Sprout Digitally could have done differently?

While our overall experience was very positive, one area for improvement could be in the initial onboarding phase. A more detailed project timeline with clearer expectations upfront would have helped streamline the process from the start. Additionally, there were a few moments where more proactive communication could have been beneficial to address minor concerns before they became issues. That said, these were small things, and their overall execution was impressive.