Spiral Mantra Private Limited

BACKGROUND

Please describe your company and position.

I am the Project Manager of CloudsR Technology

Describe what your company does in a single sentence.

Salesforce consulting services we provide

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Spiral Mantra Private Limited to accomplish?

• Salesforce Einstein Chatbot Integration to Deliver Superior Customer Service

SOLUTION

How did you find Spiral Mantra Private Limited?

Clutch Site

Why did you select Spiral Mantra Private Limited over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Spiral Mantra Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were focused on improving customer engagement on our digital payment processing platform through effective and efficient case management. Further, want to streamline digital interactions and provide real-time assistance to customers by implementing Einstein Chatbot.

Solution: After initial training, Spiral Mantra team built a solution integrating Salesforce Einstein Chatbot to enhance real-time engagement and omni-channel support.

Results: 
- Increased user engagement through faster responses
- Improved omnichannel assistance through chatbot integration
- Reduced manual data entry by automatically creating contacts
- Faster turnaround times and better customer experience

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased user engagement through faster responses
• Improved omnichannel assistance through chatbot integration
• Reduced manual data entry by automatically creating contacts
• Faster turnaround times and better customer experience

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The technical team at Spiral Mantra is amazing! They not only deliver our project on time but also understands our needs and then provide solutions in a scalable and secure way. 

What was your primary form of communication with Spiral Mantra Private Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

Their deep understanding of the latest technologies was impressive.

Are there any areas for improvement or something Spiral Mantra Private Limited could have done differently?

not as such, the experinece was smooth with the company