SourceCodeStudio

BACKGROUND

Please describe your company and your position there.

I'm the CTO of an IT Managed Services Provider (MSP) with circa 200 people and 5 locations within the UK.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SourceCodeStudio , and what were your goals?

As our business is growing and acquiring other MSPs, we need a way to share the products and services that we offer amongst a wide range of people. Importantly we wanted it to be easily accessible, user friendly and to work with a partner that could offer us advice rather than just product what we thought we wanted.

SOLUTION

How did you select this vendor and what were the deciding factors?

A referral from a colleague provided the introduction to SourceCode and we selected them based on their consultative approach, clear understanding of our needs and demonstratable experience solving similar problems.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial kick-off meeting to ensure that everyone was on the same page and from there the team were able to build an initial proof of concept (Poc). The PoC was reviewed by our working group to identify any areas that needed adjusting and we were then able to feed this back to the SourceCode team via our assigned project manager.

The customised Wordpress solution provided an easy solution to utilise, change and administer for us - with the added benefit of SourceCode providing on-going support.

How many people from the vendor's team worked with you, and what were their positions?

We had an assigned project manager who was our main point of contact, with further engagement with the development and UX teams where required. Emily (MD) also checked in on the project and offered to discuss anything should we feel the need to.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After we launched the solution internally, we have received considerable positive feedback and further suggestions for enhancements coming from our teams - further evidence that this is being used widely within our organisation. The ease of access and simple format has been particularly praised.

Describe their project management style, including communication tools and timeliness.

Communication was open and honest, whereby our own targets were not achievable, SourceCode were honest with us about dates for delivery and setting clear expectations. Scheduled project meetings were used to ensure that everyone had a time whereby updates could be openly discussed.

What did you find most impressive or unique about this company?

The overall solution that the team delivered was simple, effective, well designed and working with the team was a pleasure.

Are there any areas for improvement or something they could have done differently?

The main improvements mainly lay around minor formatting changes that came out once we pushed the tool to a wider audience.

BACKGROUND

Please describe your company and position.

I am the Owner of Phil McEwan Consulting Ltd

Describe what your company does in a single sentence.

Phil McEwan Consulting 🪓 Helping businesses sharpen their edge in the marketplace with #Digital #Strategy #Marketing #Consultancy

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SourceCodeStudio to accomplish?

• Improved design, UX & UI
• Improved systems integrations
• Improved site performance

SOLUTION

How did you find SourceCodeStudio?

Already knew them

Why did you select SourceCodeStudio over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from SourceCodeStudio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project consisted of a full website re design and build with integrations into both a new CRM and an existing auction platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Customer Feedback, Improved Performance, Decreased Bounce Rate, Increased Engagement, and Improved Conversion

What was your primary form of communication with SourceCodeStudio?

Virtual Meeting

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Diligent and highly organised. The proprietary customer portal made logging issues and tracking progress and absolute delight.

What did you find most impressive or unique about this company?

Their complete dedication to the objectives and end result was impressive. Incredibly personable and professional team.

Are there any areas for improvement or something SourceCodeStudio could have done differently?

N/A

BACKGROUND

Please describe your company and your position there.

I'm CTO of a Parcel SafePlace - a company who provide secure parcel rooms (similar to lockers) to large private rental buildings.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SourceCodeStudio , and what were your goals?

We had problems with our current build - namely reliability and scalability. We needed a reliable system which could grow with us as a company.

SOLUTION

How did you select this vendor and what were the deciding factors?

We reached out to a number of developers, both off shore and local. Some of the projects that this company had been involved with were very similar to ours. They are local to us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They developed a kiosk app in Xamarin to run on iOS devices outside our parcel rooms, and a web app written in .NET core to administrate them. Web app provides ability to manage parcel rooms, their residents, the couriers and deliveries - and provide settings for the kiosk app.

How many people from the vendor's team worked with you, and what were their positions?

• 1 sales
• 1 project manager
• 1 Xamarin dev
• 1 .NET Core developer
• 1 senior solutions architect

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to release a more reliable version of our solution within 10 months or so. I am able to actually relax!

Describe their project management style, including communication tools and timeliness.

Compared to previous experience they seem quite traditional and no nonsense. We are "techier" than some customers, and they had no problem sharing their knowledge with us. there was no "gatekeeping" that we had experiences with other companies. They were extremely attentive and during the build any issues were quickly resolved. Deadlines were met.

What did you find most impressive or unique about this company?

All the developers we worked with "just got it" there was no need to go over the intricacies of our project again and again. They are local to us and did a better job than the larger London-based developers who we worked with previously.

Are there any areas for improvement or something they could have done differently?

the initial kick-off to a project seemed to lag slightly but this was not really a problem as the end result was good. At the time we needed instant progress so this probably coloured my view. Really we could not have asked for more. Ongoing, it would be nice if they supported Amazon Web Services (where our project resides) but we can work around this.