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SOS COMPUTER EXPERTS

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IT Managed Services

SOS Computer Experts is a North Vancouver-based Managed IT Services and Cybersecurity provider helping businesses stay secure, productive, and supported since 2008. We serve small and mid-sized businesses, as well as select enterprise clients, across British Columbia, Alberta, and Ontario.

  • Min project size
    $1,000+
  • Hourly rate
    $100 - $149 / hr
  • Employees
    2 - 9
  • Year founded
    Founded 2008

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    Our Story

    Since 2008, SOS Computer Experts has helped businesses turn IT from a constant challenge into a reliable advantage. Our vision is to be a trusted long-term technology partner. Our mission is to deliver secure, practical, and responsive IT, cybersecurity, and cloud solutions. We value trust, accountability, quality, and real relationships—with no offshore helpdesks and no one-size-fits-all approach.

    What Sets Us Apart

    Local, responsive support

    North Vancouver-based team with no offshore helpdesks, delivering fast, personalized service.

    Security-first IT approach

    Managed IT, cybersecurity, backup, and cloud solutions designed to reduce risk and improve resilience.

    Practical business focus

    We tailor solutions to each client’s environment, with clear guidance, predictable support, and long-term partnership in mind.

    Quick Facts

    18 years in business

    Tools and Technology

    Microsoft Teams
    RingCentral
    Google Drive
    OneDrive
    Dropbox
    SharePoint
    Okta
    Microsoft Outlook
    GitHub
    Microsoft Azure
    TeamViewer
    AnyDesk

    Commonly Asked Questions

    We measure success by our clients’ outcomes: less downtime, stronger security, faster support, and smoother day-to-day operations. We also look at long-term client relationships, satisfaction, and our ability to deliver practical IT solutions that support business growth with confidence.

    We work with a focused portfolio of clients at a time so we can stay responsive and maintain service quality. Rather than maximizing volume, we prioritize long-term relationships, proactive support, and giving each client the attention they need.

    We collaborate closely and transparently with clients through a mix of email, phone, remote support, virtual meetings, and on-site visits when needed. We start by understanding each client’s environment and goals, then provide clear recommendations, ongoing communication, and responsive support to keep projects and day-to-day IT running smoothly.

    Our project management process is clear, practical, and communication-focused. We begin by understanding the client’s goals, current environment, and priorities, then define scope, timelines, and next steps. Throughout the project, we keep clients updated through regular check-ins, email, phone, and virtual meetings, while tracking progress, risks, and action items. Our focus is on delivering reliable results with minimal disruption to the client’s day-to-day operations.

    Our onboarding process is structured to make the transition smooth and low-stress. We start by reviewing the client’s current environment, priorities, and pain points, then assess systems, users, devices, security, and documentation. From there, we create an onboarding plan, implement immediate improvements where needed, and establish support, monitoring, backup, and communication procedures. Our goal is to onboard clients efficiently with minimal disruption while building a strong foundation for long-term support.

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