Soft Suave Technologies

BACKGROUND

Please describe your company and position.

I am the Senior Product Manager of 24Seven

Describe what your company does in a single sentence.

Transforming Pakistan's retail with digitisation, innovation and convenience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soft Suave Technologies to accomplish?

• our primary goal was to enhance the technological backbone of soft suave’s operations so that we could deliver a more seamless and convenient retail experience to our customers.
• As a company striving to transform grocery retail in Pakistan through digitization and innovation, we were looking for additional technical talent to help us strengthen our e-commerce platforms, optimize our supply chain systems, and improve the efficiency of our customer-facing applications.

SOLUTION

How did you find Soft Suave Technologies?

• Online Search
• Clutch Site

Why did you select Soft Suave Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Soft Suave Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work covered IT staff augmentation with a focus on supporting multiple facets of our digital infrastructure. Soft Suave provided us with skilled professionals who worked directly with our in-house teams on projects ranging from refining our inventory management system to enhancing our point-of-sale integrations across multiple stores. They contributed to the development of customer engagement features within our mobile app, including personalized shopping experiences and faster checkout processes. A particularly impactful deliverable was their involvement in streamlining real-time data synchronization between our physical stores and online platforms, which helped us maintain better stock accuracy and avoid customer dissatisfaction due to unavailability of products

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The success of the project was evident in several tangible ways. Our e-commerce operations became noticeably smoother, with fewer discrepancies between online orders and store availability. Store managers also reported greater confidence in the accuracy of stock levels, which reduced delays and customer complaints. On the customer side, we began receiving feedback highlighting improvements in app performance, particularly in how quickly users could find products and complete their purchases. These outcomes collectively demonstrated that Soft Suave’s contributions directly supported our goal of building a more digitized and customer-friendly retail experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

From a project management perspective, Soft Suave’s approach was highly reliable. Deliverables were consistently met within the timelines we agreed upon, and when unexpected challenges arose such as changes in requirements due to seasonal shopping surges they adjusted quickly without compromising quality. Communication was a strong suit, as they maintained an open line of dialogue with both our technical leadership and operations teams. Their responsiveness created an environment where our concerns were addressed swiftly, ensuring that no bottlenecks slowed down progress.

What was your primary form of communication with Soft Suave Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Soft Suave Technologies was their ability to adapt to the unique context of the retail grocery industry. Unlike many technology partners who treat their work as purely technical, they demonstrated an understanding of how their solutions impacted not only our business processes but also the day-to-day experiences of our customers. Their team has been proactive in suggesting refinements that make our systems more practical and user-friendly, such as simplifying data dashboards for store managers who were not highly technical. This blend of technical skill and customer-centric thinking was particularly impressive.

Are there any areas for improvement or something Soft Suave Technologies could have done differently?

If there were an area where Soft Suave Technologies could have gone further, it would be in offering even more foresight into emerging technologies that could redefine retail digitization. While they executed our defined requirements extremely well, we believe their involvement could be even more impactful if they proactively shared insights into innovations that could give us a competitive edge in the future. That said, our collaboration with them was a resounding success, and they have proven to be a valuable partner in our mission to revolutionize the grocery retail landscape in Pakistan.

BACKGROUND

Please describe your company and position.

I am the Analyst of Impetus

Describe what your company does in a single sentence.

soft suave is one of South Asia's leading management consulting firms, advising some of the world's largest philanthropic foundations, multilaterals, corporations and international development institutions on high- impact reform exercises. A recognized transformation leader, the Firm operates as a limited liability partnership (LLP) with three Founding Partners who also serve as Practice Leads and over 70 consultants supporting clients across the region

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soft Suave Technologies to accomplish?

• our main objective was to strengthen our internal technology capacity so that soft suave could deliver consulting solutions more efficiently to our diverse client base.
• As a management consulting firm that works with philanthropic foundations, multilaterals, and corporations on reform initiatives, we often manage complex data streams, knowledge products, and reporting requirements
• We needed additional technical expertise to support the digital tools and platforms that enable our consultants to deliver insights faster, more accurately, and at scale. Our specific goal was to augment our team with skilled developers who could seamlessly integrate into our workflows and accelerate the rollout of technology-backed consulting deliverables.

SOLUTION

How did you find Soft Suave Technologies?

• Online Search
• Clutch Site

Why did you select Soft Suave Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Soft Suave Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for Soft Suave Technologies centered around IT staff augmentation, but their contribution extended far beyond simply filling resource gaps. They provided highly skilled professionals who became an extension of our internal team. Their developers worked on improving our knowledge management systems, streamlining client data dashboards, and refining project tracking tools to improve transparency and collaboration across our consulting teams. They also helped us build custom reporting features for large-scale reform projects, ensuring that our clients many of whom are global organizations with unique compliance and data security needs received high-quality, accurate outputs. A key deliverable was the enhancement of our internal collaboration platform, which allowed consultants across different regions to work together more seamlessly and with greater efficiency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The outcomes of this engagement were felt both internally and externally. Internally, our teams experienced a noticeable improvement in workflow efficiency, with less time lost on manual data handling and more time dedicated to analysis and client-facing work. Externally, clients benefited from faster delivery of reports and clearer insights, as the digital tools developed with Soft Suave’s support gave us the ability to present information in a more structured, accessible way. Their contributions allowed us to handle an increasing number of simultaneous projects without compromising on quality, something that is essential when advising on reform initiatives that affect large populations and diverse stakeholders.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In terms of project management, Soft Suave Technologies performed exceptionally well. They respected agreed timelines and were adept at adjusting to shifting project requirements, which is a common reality in the consulting industry. For instance, when a client requested an unexpected modification to the way reporting dashboards were structured, Soft Suave’s team responded quickly, reworking the features without disrupting the overall delivery schedule. Their communication style was clear and proactive, with regular updates that ensured our leadership team was always informed of progress and potential risks.

What was your primary form of communication with Soft Suave Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Soft Suave Technologies was their ability to immerse themselves in the consulting context of our work. They did not treat their role as purely technical but made the effort to understand how their solutions impacted our clients and the broader reform initiatives we support. This deeper understanding translated into better, more thoughtful solutions. Another unique strength was their flexibility; they were equally comfortable tackling large-scale structural improvements as they were fine-tuning small but critical details, such as optimizing data visualizations for client presentations.

Are there any areas for improvement or something Soft Suave Technologies could have done differently?

If there is one area for improvement, it would be encouraging Soft Suave Technologies to bring even more proactive suggestions to the table. Their technical expertise was strong, and there were moments when their insights into potential innovations opened our eyes to opportunities we hadn’t considered. We would have welcomed even more of that forward-thinking perspective. That said, their partnership has been invaluable to us, and their contributions have played a significant role in helping Impetus continue to serve as a trusted advisor to some of the world’s leading organizations.

BACKGROUND

Please describe your company and position.

I am the Principal PM of Stash

Describe what your company does in a single sentence.

the first of its kind direct-to-consumer platform for game developers - offering a suite of tools to directly sell to and engage with players and the expertise needed to scale. Once and for all, we want you to completely own your player relationships and connect with them wherever they are - without any intermediaries (including us). We custom build direct-to-consumer channels like webshops and game launchers that maximize player spend (and profit!) - by expertly crafting content, community, and commerce experiences players love. Setting us apart, soft suae believes that D2C goes beyond commerce, which is why we tailor our approach to your game while taking advantage of the web’s flexibility. The end result for you is always more users to your D2C channel, a better experience while they’re there, and a guarantee they’ll come back

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soft Suave Technologies to accomplish?

• Our mission revolves around giving developers full ownership of their player relationships, and that requires not only solid technology but also a development team that understands the dynamics of gaming, commerce, and community interaction.
• our goal was clear: we needed skilled developers to help us accelerate the build-out of Stash’s direct-to-consumer platform for game studios.

SOLUTION

How did you find Soft Suave Technologies?

• Online Search
• Clutch Site

Why did you select Soft Suave Technologies over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Soft Suave Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Their scope of work covered both front-end and back-end tasks, which required them to dive deep into the heart of our platform. They contributed to building custom webshops and launchers, refining the mechanics that allow players to purchase directly, and integrating community features that encouraged repeat engagement. One of the most significant deliverables was their work on streamlining transaction flows, ensuring that players had a frictionless experience when interacting with content and commerce features. Additionally, they worked alongside our designers to improve the user interface, so that what players saw matched the quality and excitement of the games themselves. Another critical deliverable was the optimization of backend systems to support larger volumes of concurrent users, something that’s essential in the gaming industry where surges in traffic are common.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes of their involvement could be seen in how much smoother our release cycles became and how quickly we could deliver new features to developers and players. For instance, features that would have previously taken longer to implement were completed and tested much faster, enabling us to push updates without delays. Our developers also found that the integrations Soft Suave worked on significantly reduced bugs during live player interactions, which is crucial for maintaining trust and excitement in gaming communities. From a business perspective, the efficiency improvements allowed us to onboard new game studios to the Stash platform with greater confidence.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management style stood out as being both structured and adaptable. Timelines were met consistently, which was vital given the fast-paced nature of the gaming industry. Whenever last-minute feature adjustments or urgent bug fixes arose, the team responded quickly and effectively, ensuring that our launch schedules weren’t compromised. Communication was smooth and transparent; their updates were clear enough for both our technical and non-technical stakeholders to follow, which made decision-making easier on our side.

What was your primary form of communication with Soft Suave Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

What impresses us most is their ability to quickly align with the culture of the gaming industry. They didn’t just provide technical solutions—they approached the work with an understanding of what makes players tick and what developers expect from a platform like ours. Their adaptability was another standout trait. Whether it was working on a community feature or diving into transaction logic, they handled tasks with the same level of enthusiasm and skill. That sense of ownership and genuine interest in the outcome set them apart from many other firms we’ve worked with.

Are there any areas for improvement or something Soft Suave Technologies could have done differently?

If there’s one area for improvement, it would be to increase their proactive involvement during the ideation phase of new features. While their execution was exceptional, having their perspective earlier in the brainstorming process could lead to even more innovative solutions. Still, this is more of a suggestion than a critique. Overall, working with Soft Suave Technologies was a highly positive experience, and their contributions have been instrumental in strengthening the Stash platform and helping us deliver on our vision for developers and players alike.
 
 
 

BACKGROUND

Please describe your company and position.

I am the CTO of OnChain Studios, Inc.

Describe what your company does in a single sentence.

Bringing true ownership to next-level interactive experiences.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soft Suave Technologies to accomplish?

• our primary goal was to strengthen our development capacity for highly interactive, blockchain-powered experiences that are at the core of soft suave’ mission
• . We needed a partner who could seamlessly integrate into our existing workflows, understand the intricacies of decentralized asset ownership, and help accelerate our release cycles without sacrificing quality or innovation.
• The objective wasn’t just about adding extra hands it was about bringing in professionals who could grasp the creative and technical depth of our vision and translate it into tangible features that delight our users.

SOLUTION

How did you find Soft Suave Technologies?

• Online Search
• Clutch Site

Why did you select Soft Suave Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Soft Suave Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

From the outset, Soft Suave’s role was multifaceted. They embedded their developers into our ongoing projects, contributing to both the backend systems that handle asset transactions and the front-end experiences that make those interactions engaging for our community. Key deliverables included optimizing smart contract interactions to improve transaction efficiency, enhancing user interface components for better engagement, and developing tools to manage and display unique digital assets seamlessly. They also collaborated with our in-house designers to ensure the visual and interactive elements matched the immersive quality we aim for. A notable part of their work was helping us streamline our development pipelines so that updates, whether minor bug fixes or significant feature releases, could be deployed smoothly and with minimal disruption to users.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact was felt quickly. Development bottlenecks that had previously slowed our progress became far less frequent, and our ability to push new features into production became more reliable. Our internal team could focus more on ideation and innovation, knowing that the execution side was in capable hands. Users began interacting with new functionalities sooner, and the feedback we received reflected greater satisfaction with performance and usability. Internally, we also noticed improved morale—having dependable, skilled reinforcement gave our team confidence in taking on more ambitious development goals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management style was one of the strongest aspects of the engagement. Deadlines were treated with discipline, but there was always enough flexibility to adjust priorities when strategic opportunities arose. Communication was steady and transparent, with progress updates that were both technical and accessible to non-developers in our leadership team. When urgent fixes or last-minute changes were required, they were handled swiftly, without the friction or confusion that can sometimes occur in augmented teams.

What was your primary form of communication with Soft Suave Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their ability to quickly internalize the creative and technical culture of OnChain Studios. They weren’t just coding to spec they were actively thinking about how each feature would enhance the sense of ownership and interactivity we want to offer our users. This mindset made their contributions feel like an extension of our own vision rather than simply outsourced development. The level of trust and alignment we developed in a short span was rare and highly valuable.

Are there any areas for improvement or something Soft Suave Technologies could have done differently?

If I were to suggest an area for improvement, it would be encouraging them to get even more involved in early-stage brainstorming. Their ability to execute is exceptional, and tapping into that skill set during conceptual discussions could spark even more creative and technically sound ideas. That being said, the collaboration with Soft Suave Technologies has been a genuine asset to our projects professional, reliable, and deeply invested in our success.

BACKGROUND

Please describe your company and position.

I am the CEO of RAICOM

Describe what your company does in a single sentence.

I am a CEO and ecommerce entrepreneur with multifaceted talents and diverse interests. My background in computer science and engineering allows me to understand data and build systems for scale. I'm most passionate about leadership, and am currently in the process of building a team centered on speed, community, and innovation.

Outside of work, I love traveling to other countries, building relationships with people, going on adventurous hikes, practicing my cello, and hitting the gym.

If you're interested in being part of a rapidly growing team on the forefront of ecommerce, let's connect.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soft Suave Technologies to accomplish?

• We hired Soft Suave Technologies to build a custom software system that could bring together all parts of our e-commerce business. As a growing online seller on Amazon, eBay, and in wholesale markets, we were struggling with keeping track of inventory, syncing orders across platforms, and managing customer data in one place. Our old tools were separate and didn’t “talk” to each other, which often led to double work, shipping delays, and inventory mismatches.
• We needed a central system to automate most of this and give us a real-time view of what was happening with our business. We also wanted to reduce the need for spreadsheets and manual tracking. Our main goal was to save time, improve accuracy, and scale faster with fewer headaches.

SOLUTION

How did you find Soft Suave Technologies?

• Online Search
• Clutch Site

Why did you select Soft Suave Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Soft Suave Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team at Soft Suave started by understanding our business in detail — not just what we needed the software to do, but how we actually worked day-to-day. They were very patient and asked a lot of thoughtful questions during discovery. This helped build the right roadmap.

They also helped us with data migration from old Excel files and basic tools into the new system, which saved us a lot of time.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After the software was fully rolled out, the change was pretty noticeable. Our staff stopped using spreadsheets completely, which used to take up hours every week. Now, we get alerts for low stock before it becomes a problem, and order processing is much faster.

There’s also less confusion when selling across Amazon and eBay at the same time. Before, we’d oversell items sometimes, and then have to cancel orders — that hasn’t happened since switching to this system.

We now have much better visibility into how the business is doing, and I personally spend less time doing admin work. This has freed me up to focus more on business strategy and product sourcing.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was one of the best parts of working with them. We had weekly calls with a dedicated project manager who always came prepared and kept us in the loop. They shared updates clearly, and they used simple tools like Trello and Google Docs that made it easy to follow progress.

There were a few small delays due to API changes from Amazon’s side, but they were transparent and always gave us a reason. Most importantly, they communicated clearly and didn’t just disappear. They were open to changes and quick to respond to feedback.

What was your primary form of communication with Soft Suave Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most was how invested they were in understanding our actual business — not just the code. They didn’t treat it like a one-size-fits-all project. They tried to think like a small e-commerce business owner and suggested features we hadn’t even thought of.

Also, they stayed very down to earth throughout the process. Some tech companies use big words or try to impress you with complicated stuff, but Soft Suave always kept things simple, clear, and goal-focused. They truly wanted us to succeed, and that came through in the way they worked.

Are there any areas for improvement or something Soft Suave Technologies could have done differently?

If I had to give one suggestion, I’d say maybe they could add a knowledge base or short training videos for people like us who are not very tech-savvy. They explained everything well during the project, but after handover, it would’ve been helpful to have quick video tutorials on how to use different features — especially for training new team members.

BACKGROUND

Please describe your company and position.

I am the Head of Product of PrivacyCode

Describe what your company does in a single sentence.

soft suave.ai is the privacy engineering platform for business-focused privacy teams. Our AI-powered platform enables consistent, provable privacy and AI governance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soft Suave Technologies to accomplish?

• Our main goal in working with Soft Suave Technologies was to rapidly expand our engineering capabilities to meet the growing demands for PrivacyCode’s AI-powered privacy and governance platform
• We needed developers with both a strong technical foundation and a clear understanding of privacy engineering principles, capable of helping us accelerate feature releases while maintaining the integrity and reliability our clients expect.

SOLUTION

How did you find Soft Suave Technologies?

• Online Search
• Clutch Site

Why did you select Soft Suave Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Soft Suave Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Soft Suave Technologies provided a dedicated team of engineers who became an extension of our internal staff. Their work covered building and refining key components of our platform, including automated compliance monitoring modules, AI-driven risk analysis features, and advanced reporting dashboards for enterprise clients. They were also tasked with optimizing backend systems for faster data processing, integrating secure APIs, and ensuring that all code adhered to our stringent privacy-by-design standards. Each deliverable was designed to be production-ready, thoroughly tested, and aligned with our long-term product roadmap.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in several high-impact outcomes that significantly strengthened our platform. New features were rolled out smoothly, improving user experience and making complex privacy compliance tasks more intuitive for our customers. The integration of AI-driven components enhanced accuracy in governance assessments, while system optimizations reduced load times and improved scalability. Feedback from both our internal teams and enterprise users reflected noticeable gains in usability, performance, and reliability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management approach was clear, disciplined, and highly collaborative. Every milestone was tracked closely, and tasks were delivered on schedule, even when requirements evolved. They were quick to respond to inquiries, consistently providing thoughtful solutions that addressed not just the immediate request but also its broader technical and business implications. Regular updates and transparency in progress reports helped us maintain confidence throughout the engagement.

What was your primary form of communication with Soft Suave Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Soft Suave Technologies was their ability to understand the nuances of privacy engineering something many vendors struggle with. They didn’t just follow specifications; they engaged deeply with the problem space, anticipating challenges in data governance and suggesting ways to future-proof our platform. Their team demonstrated both technical creativity and an appreciation for the regulatory landscape we operate in.

Are there any areas for improvement or something Soft Suave Technologies could have done differently?

The only area for potential improvement would be to enhance the speed at which new team members are fully onboarded to our specific workflows and tools. While this was a minor aspect in the overall collaboration, streamlining that process could further accelerate project momentum in future engagements. Once onboard, however, their team integrated seamlessly and operated as if they had been part of our company from the start.

BACKGROUND

Please describe your company and position.

I am the CEO of Patienteer

Describe what your company does in a single sentence.

soft suave offers healthcare teams a clear view of patient journeys by translating data from existing systems into actionable process tasks. This allows resources to be coordinated more efficiently, enabling timely and proactive care.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soft Suave Technologies to accomplish?

• At soft suave, our vision is to give healthcare teams a complete, real-time view of the patient journey so that care can be coordinated with speed and precision.

SOLUTION

How did you find Soft Suave Technologies?

• Online Search
• Clutch Site

Why did you select Soft Suave Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Soft Suave Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Soft Suave Technologies embedded their engineers directly within our development cycle, operating as a true extension of our internal team. Their scope of work covered several mission-critical areas, including building a secure data mapping engine that could seamlessly translate fragmented inputs from different hospital systems into standardized, actionable tasks for care staff. They also developed an intelligent scheduling feature to optimize resource allocation, ensuring that patient needs were met in a timely manner while avoiding overburdening healthcare teams. A key deliverable was their enhancement of our patient timeline visualization tool, which now updates dynamically as new data flows in, giving medical professionals an accurate, constantly refreshed view of the care process. They worked closely with our compliance and clinical advisors to ensure every solution met the stringent security and privacy requirements of the healthcare industry.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new functionalities delivered with their support have had a tangible impact on operational efficiency and patient care coordination. Hospital staff can now interpret patient data from disparate sources almost instantly, enabling them to respond more proactively to changes in patient condition. Task allocation has become more streamlined, reducing delays in treatment initiation and improving the overall flow of care delivery. The visualization enhancements have made it easier for care teams to stay aligned, even in high-pressure situations such as emergency admissions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Soft Suave’s project management approach was disciplined yet flexible. Milestones were consistently met on schedule, and they maintained a readiness to pivot priorities when urgent needs arose such as adjusting features to accommodate a sudden change in a partner hospital’s internal system. They were proactive in communication, providing regular progress updates that went beyond simple status reports, offering strategic recommendations on how to further optimize our workflows

What was your primary form of communication with Soft Suave Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive was their ability to combine deep technical competence with a genuine understanding of the human impact of healthcare technology. They don't treat the project as just a technical exercise; they consider how every feature could directly improve patient outcomes and ease the workload of medical staff. This empathy-driven approach made a noticeable difference in the quality and relevance of the solutions they delivered.

Are there any areas for improvement or something Soft Suave Technologies could have done differently?

If I were to suggest one improvement, it would be to expand their initial discovery phase to include more on-site shadowing of healthcare teams. While they adapted remarkably well through remote collaboration and documentation review, physically observing the hospital workflows could have provided even deeper context from the outset.

BACKGROUND

Please describe your company and position.

I am the CEO of Grapevine

Describe what your company does in a single sentence.

Soft suave is a proactive AI personal assistant designed to encourage in-platform bookings and support travellers throughout their trip. Working closely with TMCs and corporates, Soft suave not only sends personalised right-time, right-channel recommendations to travellers at risk of booking off-platform but also offers end-to-end trip support at the traveller's fingertips via our intelligent conversational AI.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soft Suave Technologies to accomplish?

• At soft suave, our mission to redefine how travel businesses engage with travelers required a significant technological leap
• We needed to accelerate the development of our personalized recommendation engine, enhance our booking platform’s scalability, and integrate data-driven tools that could adapt to the evolving needs of the travel industry.

SOLUTION

How did you find Soft Suave Technologies?

• Online Search
• Clutch Site

Why did you select Soft Suave Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Soft Suave Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Soft Suave Technologies integrated their engineers directly into our existing workflows, quickly becoming an extension of our core team. They took ownership of several key initiatives, including building an AI-driven itinerary customization tool, optimizing our API for faster real-time content delivery, and implementing secure payment integrations that worked seamlessly across multiple currencies and geographies. They also played a pivotal role in refining our analytics dashboard, enabling travel businesses to gain clearer insights into user preferences and engagement trends. One of the most notable contributions was their work on a dynamic pricing engine, which required balancing speed, accuracy, and flexibility to adapt to ever-changing travel market conditions. Throughout the process, they maintained close collaboration with our designers, data scientists, and operations team to ensure each feature aligned perfectly with our user experience goals.

3. RESULTS & FEEDBACK

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The features developed with their support significantly improved both traveler engagement and partner satisfaction. Our booking platform handled higher user loads during peak seasons without performance issues, and the recommendation engine delivered more relevant, personalized suggestions, which translated into greater interaction and retention. The real-time data tools empowered our travel partners to adjust offerings quickly, giving them a tangible competitive advantage.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was methodical and responsive. Milestones were consistently met on time, and they adapt well when priorities shift due to market trends or client feedback. Communication was clear and proactive, with regular updates that included actionable insights rather than just progress reports. Whenever an unexpected challenge arose such as integrating a third party API with inconsistent documentation they worked through the issues efficiently, keeping us informed every step of the way.

What was your primary form of communication with Soft Suave Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their ability to combine technical precision with an understanding of the travel industry’s unique dynamics. They didn’t just deliver functional features they created solutions that anticipated traveler behavior and business needs. Their engineers thought beyond the immediate task, considering how each enhancement could contribute to long-term scalability and adaptability in a fast-changing market.

Are there any areas for improvement or something Soft Suave Technologies could have done differently?

If there were one area to refine, it would be expanding their onboarding process with more industry-specific training materials. While they quickly grasped the essentials of our business model, a deeper initial immersion into the travel sector’s nuances might have enabled them to contribute strategic insights even earlier in the project lifecycle.

BACKGROUND

Please describe your company and position.

I am the Product Owner of Nexus

Describe what your company does in a single sentence.

JSC Nexus provides a full range of digital services - from primary consulting to the implementation of innovative solutions. soft suave’ services meet the strict requirements of European and international standards. The Company uses state-of-the-art technologies to meet the various needs of clients in order to bring them to the digital era.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soft Suave Technologies to accomplish?

• At soft suave, we were in the midst of expanding our portfolio of digital services to include more advanced, scalable, and secure solutions that aligned with strict European and international compliance standards
• Our goal in working with Soft Suave Technologies was to boost our in-house development capacity so we could deliver on several large-scale projects simultaneously without compromising quality.

SOLUTION

How did you find Soft Suave Technologies?

• Online Search
• Clutch Site

Why did you select Soft Suave Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Soft Suave Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Soft Suave Technologies provided a dedicated team that blended seamlessly with our internal developers. Their scope of work covered a range of initiatives, from modernizing legacy systems for key clients to building entirely new digital platforms designed to meet stringent performance and security requirements. They worked on backend development for high-traffic systems, implemented API layers for smooth integration between disparate applications, and optimized cloud deployment pipelines to support faster delivery. One standout deliverable was their contribution to a multi-phase project involving the migration of a client’s infrastructure to a more secure and compliant cloud environment. This included setting up automated monitoring tools, refining system performance, and ensuring that the solution passed rigorous quality assurance and security audits. They also took part in solution design discussions, offering technical insights that improved the efficiency and maintainability of the final products

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Their involvement enabled us to accelerate project timelines without sacrificing compliance or performance. We were able to take on additional client work that might otherwise have been delayed, and the systems they helped develop or modernize performed reliably under demanding operational conditions. The migration and optimization work resulted in smoother day-to-day operations for our clients, reducing downtime and making maintenance far more efficient.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management approach was organized and transparent. They delivered milestones on schedule and demonstrated flexibility when priorities shifted due to client demands. Communication was a consistent strength status updates were frequent, and they didn’t just report progress but also flagged potential issues early, allowing us to make informed decisions quickly.

What was your primary form of communication with Soft Suave Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me the most was their ability to operate at the intersection of technical execution and strategic foresight. They didn’t simply follow instructions they understood the broader business objectives behind each project and adjusted their work to align with those goals. This proactive alignment meant that their contributions were not just functional but also forward-looking, supporting the long-term sustainability of our solutions.

Are there any areas for improvement or something Soft Suave Technologies could have done differently?

One improvement that could enhance future collaborations would be to provide more in-depth post-project documentation that includes both technical specifics and operational recommendations. While their code and implementations were clean and well-tested, having a more extensive knowledge transfer package would help with quicker onboarding for any new team members managing the solution later.

BACKGROUND

Please describe your company and position.

I am the Founder of InterTeam

Describe what your company does in a single sentence.

soft suave: Paid Advertising Specialists for B2B SaaS and Services Hi! We're a boutique digital marketing agency that specializes in building qualified paid advertising campaigns for SaaS & B2B companies. We build high-performing PPC campaigns on platforms like Google Ads, Facebook Ads, LinkedIn Ads, & many more. Here’s what sets us apart from other agencies: ✅ Lead Qualification Process

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soft Suave Technologies to accomplish?

• At soft suave, we reached a stage where the growth of our PPC management platform and internal campaign optimization tools was outpacing our development resources.

SOLUTION

How did you find Soft Suave Technologies?

• Online Search
• Clutch Site

Why did you select Soft Suave Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Soft Suave Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Soft Suave Technologies stepped in with developers who quickly grasped both the technical scope and the marketing implications of the project. Their work focused on three main areas: building API integrations between our campaign management tools and CRM systems so sales teams could see live lead data; developing automation scripts that triggered follow-up actions based on lead qualification criteria; and improving our internal analytics dashboard so campaign managers could access performance insights without jumping between multiple platforms. They also helped streamline our retargeting workflows by creating a system where audience segments from one platform could be synced and updated automatically across others, reducing the manual work our team had to do. This allowed us to maintain the precision of our full-funnel approach while improving overall efficiency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The changes meant we could adjust campaigns much faster based on live CRM feedback, which significantly improved how quickly we could react to changes in lead quality. Our campaign managers were able to make data-driven optimizations without delay, and the retargeting automation saved hours of repetitive work each week. The integration of analytics into a single dashboard also gave leadership a clearer view of how campaigns were performing in real time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was highly collaborative. They kept us informed at every stage, set clear expectations for delivery, and adapted when our priorities shifted mid-project. Timelines were met consistently, and when urgent needs arose like a last-minute feature request for a high-value SaaS client they reorganized workloads and delivered without disruption.

What was your primary form of communication with Soft Suave Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me the most was how quickly they understood the nuances of B2B SaaS advertising and lead qualification. This wasn’t just coding for them—they understood why lead quality matters more than sheer lead volume and built solutions that directly supported that philosophy. They aren’t simply building features; they’re enhancing our ability to deliver on our core value proposition for clients.

Are there any areas for improvement or something Soft Suave Technologies could have done differently?

One area where they could improve would be in expanding post-launch documentation for custom-built automations. While their solutions were intuitive for our current team, additional documentation would help future developers understand the logic behind each automation more quickly.