sofString

BACKGROUND

Please describe your company and position.

I am the Delivery Manager of CONCORD

Describe what your company does in a single sentence.

IT development and services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire sofString to accomplish?

• Develop a healthcare financial calculation system for one of the top 3 healthcare providers in the US.

SOLUTION

How did you find sofString?

• Online Search
• Referral

Why did you select sofString over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from sofString were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A healthcare insurance provider is transitioning its provider incentive program management in-house, currently handled by a third party. This shift requires developing an internal application and processes led by risk adjustment and quality teams, with support from various departments. To facilitate this transition, a consulting firm has been engaged to assess existing processes and design a standalone automated solution, reducing reliance on manual spreadsheets and external vendors. The key objectives include defining the solution's scope, streamlining processes, addressing complex exceptions, and ensuring an extensible architecture to support future growth.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project has successfully automated 85% of provider incentive payments, reducing manual processing time by 40% and reconciliation errors by 30%. Payment turnaround time has improved by 25%, and reliance on external vendors has decreased significantly. The new system has streamlined operations, integrating seamlessly with existing processes while ensuring scalability for future expansions. Internal teams report high user satisfaction, and cost savings from reduced third-party dependencies are already evident.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They bring in solid IT professionals who fit right into projects and get things done efficiently. They stay organized, meet deadlines, and adjust easily when things change. Plus, they’re easy to work with and keep communication clear, so everything runs smoothly.

What was your primary form of communication with sofString?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Quick turnaround times and quality personel

Are there any areas for improvement or something sofString could have done differently?

Not really, only that we need even more of their people.

BACKGROUND

Please describe your company and position.

I am the Vendor Manager of CONCORD

Describe what your company does in a single sentence.

We are a technology company building connected customer experiences backed by powerful AI & analytics and underpinned by secure IT foundations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire sofString to accomplish?

• Enhancing Software Development Capabilities
• Long-Term Collaboration
• Ensuring High-Quality Software Delivery

SOLUTION

How did you find sofString?

• Referral
• Other

Why did you select sofString over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost

How many teammates from sofString were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged sofString to provide software development and quality assurance (QA) services across multiple projects. Their scope of work included frontend and backend development, system integrations, and rigorous testing to ensure optimal performance.

Scope of Work & Key Deliverables:
Software Development:

Developed and optimized web and mobile applications.
Implemented new features and functionalities based on business requirements.
Integrated third-party APIs and external services.

Quality Assurance & Testing:

Conducted manual and automated testing to identify and fix bugs.
Performed functional, performance, and regression testing.
Ensured compliance with industry standards and best practices.

System Integrations & Maintenance:

Integrated applications with existing business tools and databases.
Provided ongoing maintenance, bug fixes, and performance enhancements.
Optimized system architecture for scalability and efficiency.

Project Management & Collaboration:

Worked closely with our internal team to align development with project goals.
Provided regular progress reports and status updates.
Followed agile methodologies for efficient workflow and timely delivery.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Enhanced Software Quality & Stability
2. Successful System Integrations
3. Positive Business Impact

Describe their project management. Did they deliver items on time? How did they respond to your needs?

sofString’s project management was highly structured and efficient, ensuring smooth collaboration throughout the development process.

What was your primary form of communication with sofString?

In-Person Meeting

What did you find most impressive or unique about this company?

Their superior technical expertise, proactive approach, and commitment to delivering high-quality results stood out the most.

Key Aspects That Impressed Us:

Deep Technical Knowledge

Proactive & Solution-Oriented Mindset

Strong Work Ethic & Reliability

Effective Communication & Transparency

Are there any areas for improvement or something sofString could have done differently?

No