Socialectric

BACKGROUND

Please describe your company and your position there.

I am the CEO of Down to Earth Wellness Center. We specialize in health care using a holistic and functional approach.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Socialectric Media and Business Solutions, and what were your goals?

We hired Socialectric Solutions to completely redesign our website giving clients the tools to be able to find answers on their own.

SOLUTION

How did you select this vendor and what were the deciding factors?

We actually started using them a long time ago doing maintenance on our old website. It got to the point where we were doing more work maintaining the old website so we decided to just create our own custom build one. Best decision we ever made.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started off with a kick off call to talk about our goals for the website and the functions we wanted it to have. From there we received a very well detailed quote which provided us with the time line and the process of the project. Immediately after signing the quote Eric and his team got to work. They were very quick to make adjustments and just amazing to work with.

How many people from the vendor's team worked with you, and what were their positions?

I mainly worked with two people. Eric which oversaw everything, and Chi which specialized in the UI/UX development.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We just launched the site as of today but the user experience is amazing compared to what we came from!

Describe their project management style, including communication tools and timeliness.

They used click up and figma for all the communication. It was seem less and allowed for us to go back and forth flawlessly.

What did you find most impressive or unique about this company?

They just truly had a passion for what they do, and they were amazing at it. Every little detail was fine tuned and they allowed for us to present crazy ideas for them to make a reality.

Are there any areas for improvement or something they could have done differently?

The only improvement or something they could have done different is moving content to the website. I'm sure, if we were to ask they would have been more than happy to assit, but luckily we have a in house marketing team that was able to assist in all of that!

BACKGROUND

Introduce your business and what you do there.

I’m the owner of The Gents Bay, a business that focuses on all-natural men’s grooming products with a popular signature scent. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Socialectric Media and Business Solutions?

We are a small startup and can’t scale up our marketing efforts. We needed a responsive website to reach our potential customers — most of our business operations are online since we shut down our stores because of the COVID-19 pandemic. 

SOLUTION

What was the scope of their involvement?

We initially outsourced the website design to another company and then forwarded those designs to Socialectric for development. 

Socialectric did all of the development in Wix — they got permission from Wix to create custom code so they wouldn’t be limited to standard templates and drag and drop features. Socialectric did a lot of customization because each of our web pages needed to provide more information than the standard services Wix offered. 

During the development stage, their team laid out the functionalities clearly, showing me exactly what I could do with the platform and how it could change in the future. Their data management administrator also worked with me to upload our product information to our database so it would work automatically. 

Socialectric also provided us with some marketing consulting services — they sat down with us and offered recommendations to help improve our website.

We currently have a two-year maintenance contract, and if we are still using the platform after that contract is up, we’ll continue working with them. 

What is the team composition?

I mostly communicated with Eric (Founder & Director) and worked with a UI/UX designer and a data management administrator.

How did you come to work with Socialectric Media and Business Solutions?

I found Eric on LinkedIn via mutual connections. I reached out to him and we met; they were responsible and flexible in scaling the project up. I also really liked Eric’s communication style. We discussed my budget and functionalities, and he got back to me the next week to offer a solution that fit our budget. 

Many other companies in Vietnam in the industry generally don’t provide the amount of freedom and flexibility to small clients; most of the time they have specific packages, and clients have to upgrade to another if they want more.

How much have you invested with them?

We spent $2,500 with Socialectric. 

What is the status of this engagement?

We worked with Socialectric from September–October 2020.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We didn’t have a website before we worked with Socialectric, and after its launch around Black Friday last year, we gained a huge advantage over our competitors. Our revenue increased by 30% from the previous month, and we’ve had a steady 5% increase in revenue every month until the first quarter of 2021.

How did Socialectric Media and Business Solutions perform from a project management standpoint?

The entire project took about a month, and Eric and his team were very responsive to questions. 

In the middle of the project, the Socialectric team received many new prospects and had to postpone the project a few parts, but they still made sure everything was completed by our deadline. 

At Eric’s suggestion, we used Trello for project management and transferred data through their Google Drive account. When we needed to send over website designs, we uploaded them to Google Drive. 

Now, if we have any issues with the website, we get a response in 24–48 hours.

What did you find most impressive about them?

Socialectric’s hospitality and responsiveness gave us peace of mind — most of their competitors don’t provide that level of service. 

Are there any areas they could improve?

I would prefer to use a project management tool other than Trello. We found it hard to communicate sometimes — if they could find another communication solution, it would improve the partnership. 

Do you have any advice for potential customers?

Customers need to be clear and precise about their budget. It’s vital to set the ground rules on how much a customer is willing to invest because Socialectric is responsive and can scale up your website if they need to. 

BACKGROUND

Please describe your company and your position there.

I am a part time Youtuber with over 7000 Youtube subscribers in the family travel niche.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Socialectric Media and Business Solutions?

I needed a way to expand my reach to current and new audience, so I reached out to Socialectric to help me build a Landing Page so that I can collect emails and answer Q&A questions.

What were your goals for this project?

I want to simple but beautiful landing page that integrate to my personal emails.

SOLUTION

How did you select Socialectric Media and Business Solutions?

I was looking for a web designer and I actually found Socialectric on Google during my search.

Describe the project in detail.

We started with a Discovery Call, then a series of feedback to get the landing page match my liking.

What was the team composition?

I work mainly with Eric, the director of Socialectric. However, I think they have a team of web designers too. Very organized and professional.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project completed within 2 weeks. I think the timeline and the look of the landing page are the key factor here, and I was very happy with it.

How effective was the workflow between your team and theirs?

We exchanged email continuously after the mockup was done. I know it could be very annoying to them but they were happy to help me with all of my requests.

What did you find most impressive about this company?

They were extremely knowledgeable about web design and user experience. The company is new but I was very pleased with the overall process.

Are there any areas for improvement?

I think everything was up to standard.

BACKGROUND

Please describe your company and your position there.

I'm the owner of "Be Yourself", we're doing music production for artists and also we have an acceleration program for striving artists who are looking for their breakthrough in the music industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Socialectric Media and Business Solutions?

We used socialectric for implementing the design of our 2 websites into the Wix system.

What were your goals for this project?

The goals with this project were sticking 100% to the premade designs and implementing the right ui/ux with the socialectric team while enhancing the experience for mobile use as much as we can.

SOLUTION

How did you select Socialectric Media and Business Solutions?

Our team researched the internet for the right people who have vast experience in different fields such as designing coding and choosing the right platform to do all of the above while keeping us the decision-makers and allowing us to be 100% involved throughout the process.

Describe the project in detail.

After a quick introduction with Eric on social media, we've scheduled a discovery call where we discussed the project goals and how we can achieve them, planing a roadmap for the project, and setting checkpoints for us to review.

Throughout the process, the team kept us updated, got our feedback, and quickly delivered the solutions needed. after finishing the desktop design we dived into the mobile versions keeping the same experience.

What was the team composition?

Initially, we talked with Eric the founder and from there we worked with the rest of the team for our feedback and review.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

In 3 month we finished 2 websites including ui/ux and also mobile versions.

How effective was the workflow between your team and theirs?

The project manager helps us communicate better by setting goals and the right checkpoints, the support and feedback were very impressive!

What did you find most impressive about this company?

We were totally amazed by the company's vast amount of knowledge in different fields from the design stages to the coding in different platforms, understanding the customer needs and mirroring it to the website itself.

Are there any areas for improvement?

We were extremely satisfied with the company process and experience!

BACKGROUND

Please describe your company and your position there.

I'm in digital sales and marketing. My company is a non-profit business association based in Singapore and Vietnam.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Socialectric Media and Business Solutions, and what were your goals?

We wanted to update our outdated website to increase brand awareness, gain more sales, and create advertising space on the site to gain revenue.

SOLUTION

How did you select Socialectric Media and Business Solutions and what were the deciding factors?

We shortlisted 5 web developers and decided on Socialectric because of his past experience, price, and ease of working together based on initial calls.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a few exploratory calls to share more about our business needs. Socialectric gave great advice and fully understood how we would want to develop our site. He even further refined our mockups to make the designs and layout look better.

How many people from the vendor's team worked with you, and what were their positions?

1. Designer, web developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our users mentioned that the new site is more informative. One user even got in touch with us through the website.

Describe their project management style, including communication tools and timelines.

We used email, WhatsApp and Zoom to communicate. Timeline was good, managed to get all pages up within a month. Very responsive.

What did you find most impressive or unique about this company?

Socialectric understood our business's purpose behind revamping the site and was able to optimize the site to suit this purpose, value-adding to our original mockups and ideas. Socialectric also helped to teach us how to update the site after its completion.

Are there any areas for improvement or something they could have done differently?

Minor errors like broken links and typos, but this was quickly fixed.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a painting company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Socialectric Media and Business Solutions?

We needed someone to develop our website and design our logo.

SOLUTION

What was the scope of their involvement?

They asked me for all the information that we needed to put on the website and then developed it using Wix. They also designed our logo. I gave them the flexibility to do the work because I didn’t have any ideas. They’re now doing maintenance for a year and are really supportive.

What is the team composition?

I had one point of contact. I don’t know how many people worked on my project.

How did you come to work with Socialectric Media and Business Solutions?

I found him advertised on Facebook and contacted him.

How much have you invested with them?

I spent $800 with them.

What is the status of this engagement?

We worked together from November–December 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I haven’t seen any improvement yet, but it hasn’t been very long. I’m happy with the way the website and logo look.

How did Socialectric Media and Business Solutions perform from a project management standpoint?

They’re really supportive. I’m only free at nighttime, so that’s the time we talk. He always pushes me to get the necessary information to him that he needs because I’m lazy after work.

What did you find most impressive about them?

He studied in the U.S. and New Zealand and so he understands how to create an English website. He gave me a good price as well.

Are there any areas they could improve?

I don’t have anything for them to improve.

Do you have any advice for potential customers?

The more information you give them, the better. As much information as you give to them, they will put everything on it and make a better website for you.

BACKGROUND

Please describe your company and position.

I am the Creative Director of The Visceral Glitch

Describe what your company does in a single sentence.

I'm an AR Glitch Artist

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Socialectric Media and Business Solutions to accomplish?

• update my website

SOLUTION

How did you find Socialectric Media and Business Solutions?

Referral

Why did you select Socialectric Media and Business Solutions over others?

• Pricing first our budget
• Good value for cost
• Referred to me

What was the size of Socialectric Media and Business Solutions’s team?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I needed my website updated.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• website updated

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything ran smoothly

What was your primary form of communication with Socialectric Media and Business Solutions?

• Email
• Messaging App

What did you find most impressive or unique about this company?

They were able to execute the project smoothly.

BACKGROUND

Please describe your company and your position there.

My name is Lee as a director of JK.BK Painting LTD

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Socialectric Media and Business Solutions?

Our website was created over 5 years ago and had become outdated. Our development team had limited design skills, so we hired this team to provide the site design for us. By doing this, we were hoping to increase our traffic substantially by the end of the year.

SOLUTION

How did you select Socialectric Media and Business Solutions and what were the deciding factors?

we looked for our web designers in our area using Upwork. After reviewing 5 proposals, we chose this vendor because of their affordable price, industry experience and personable team

Describe the project in detail and walk through the stages of the project.

After a series of discovery meetings to discuss our goals, we received 3 initial designs for the main page on the site. Once we choose a theme, they finalized the design and provided feedback through invision. this allowed us to show them how we wanted the rest of the site to look.

The vendor came back to us with designs for our other pages, Including an updated " contac us " form.

How many resources from the Socialectric Media and Business Solutions team worked with you, and what were their positions?

In total, we worked with 4 people including a project manager, two designers and a QA resource during the final phase.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Their documentation was very thorough. Our developers ware able to implement their design easily, and the overall looks is much more user-friendly. Site traffic has increased by 70% and we continue to hear positive feedback and compliements from visitors about design.

How effective was the workflow between your team and theirs?

The project manager was easy to communicate with and provided us frequent updates. We had both in-person meetings and phone calls, but most of the feed back was through slack. Everything was delivered on time and we received ample warning if a deadline was not going to be met.

What did you find most impressive or unique about this company?

I was blown away by the knowledge they had about website design, user experiences, and optimization.  We appreciated that they were patient and thoughtful while we came up to speed. We have worked with other agencies in the past, but this was a particularly collaborative and positive experience.

Are there any areas for improvement or something they could have done differently?

Things could always be done faster, but quality is more important than speed and we ended up with a beautiful product

BACKGROUND

Please describe your company and your position there.

I am the owner of the architecture and design company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Socialectric Media and Business Solutions, and what were your goals?

Socialectric did such a great job streamlining our online platform and making it cohesive. Eric was so great to work with and very responsive. He really helped me get the project across the finish line and make it come to life.

SOLUTION

How did you select Socialectric Media and Business Solutions and what were the deciding factors?

Skill sets, response time, helpful and can help me achieve my goal.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project had lots of layers and was very complex in consolidating multiple sites across different platforms into one cohesive site.

How many people from the Socialectric Media and Business Solutions team worked with you, and what were their positions?

I worked with Eric Directly.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website is great and everything runs as it should!

Describe their project management style, including communication tools and timeliness.

clear and conscience. Great team effort.

What did you find most impressive or unique about this company?

How quick the turnaround for the work is impressive and efficient.

Are there any areas for improvement or something they could have done differently?

none! overall great company! highly recommend.