Social Eyes

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of KolorFirst, a creative branding agency specializing in brand strategy, content creation, and digital and integrated marketing to help clients build impactful brand experiences.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Social Eyes to accomplish for KolorFirst LLC?

We needed support outsourcing our projects.

SOLUTION

What was the scope of their involvement?

Social Eyes provides digital marketing, social media management, SEO, web design, and PPC services for our clients. The team has also worked on PPC campaigns and website design for specific clients. Social Eyes is also responsible for website maintenance and monthly reporting.

What is the team composition?

We work with 10 teammates from Social Eyes.

How did you come to work with Social Eyes?

We found Social Eyes through an online search. We chose them because their pricing fit our budget, they were a great cultural fit, they offered good value for the cost, they were referred to me, and their company values aligned with ours.

How much have you invested with them?

We've spent around $1 million.

What is the status of this engagement?

We started working together in January 2019, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've seen a month-over-month increase in rankings, a good ROI on ad campaigns, and ongoing success in website management projects. Several client projects have shown sustained organic growth and profitable advertising performance over time. One of the biggest measurable outcomes has been consistency. Over the years, Social Eyes has helped us maintain multiple client accounts without compromising turnaround time or quality. Their work has contributed to better search visibility, stronger campaign performance, reliable website management, and long-term client retention. For us, the fact that we have continued outsourcing projects to them since 2019 is itself a strong indicator of the results and trust they have built.

How did Social Eyes perform from a project management standpoint?

Social Eyes' project management has been reliable and well-organized. We usually communicate through email, messaging apps, and virtual meetings, and their team is responsive whenever something needs attention. Deadlines have generally been met, and if priorities change or something requires additional time, they communicate it clearly. Considering the number of different client projects we have outsourced to them over the years, we have been very satisfied with their ability to manage multiple deliverables and keep projects moving.

What did you find most impressive about them?

What we've been most impressed with is the combination of trust, cost efficiency, and quality. Social Eyes feels less like an outsourced vendor and more like an extension of our own team. They understand our clients, adapt quickly, and take ownership of the work. The quality has been competitive with much more expensive agencies in the US, which has allowed us to scale our services while maintaining healthy margins and consistent delivery.

Are there any areas they could improve?

As with any long-term partnership, there have occasionally been opportunities to improve communication or turnaround times during particularly busy periods. However, the team has always been receptive to feedback and quick to make adjustments. Overall, we've been very satisfied with the relationship and have continued working with them for several years because they consistently deliver value.