We're a purpose-driven brand and digital agency that accelerates growth and transformation for organizations on a mission.
We are a deeply empathetic, values-driven company founded to make the world better for all.
We offer full-service brand, website, and communications that deliver insightful advice and superior assets for our clients. Everything we do is rooted in strategy and designed to remove barriers to your growth. We work across all platforms, media, and disciplines to bring a full-service communications team to you.
Our areas of expertise:
Strategy
Creative & Design
Content
Website Design & Development
Social
Marketing
Facilitation, Workshops, Focus Groups
Our Services:
Branding & Identity
Your brand tells your audiences why you matter to them. We clarify what’s unique about you and create foundational assets that help you tell a powerful and consistent story.
Logo Design
Brand Guidelines
Voice & Tone Guidelines
Print Design & Collateral
Writing & Content
Presentations & Pitch Decks
Websites & Digital
We build websites and tools with smart content strategy, beautiful design, and seamless technology.
Websites
SEO
Tune-Ups
Content Strategy
Email Marketing
Audits & Plans
When you’re not sure of the way forward, we can help. We conduct a thorough audit of your current state and surface strategic insights and recommendations for your website/SEO, brand, and marketing.
Design Audit & Plan: We review your brand across all channels to assess accuracy, consistency, and quality and deliver recommendations.
Content and Messaging Audit & Plan: We look at how well your brand and story come across your various channels and show you the way forward.
Web Performance Audit & Plan: How well is your website performing? We review everything from accessibility to SEO to email marketing to help you get things humming along and working for you.
Smith & Connors' projects typically range from $20,000 to $50,000, reflecting their commitment to quality and tailored services. Clients appreciate their collaborative approach and effective communication, enhancing perceived value for cost.
Smith & Connors receives positive feedback for their work, with clients noting significant improvements in branding and communication materials. The results often exceed client expectations, leading to lasting partnerships.
Collaborative Work Environment
Smith & Connors fosters a collaborative work environment, involving clients in the creative process and ensuring their vision is realized. This approach is appreciated by clients who value being part of the decision-making process.
Seamless Integration with Client Teams
The team is often described as an extension of the client’s team, integrating seamlessly into their workflow and contributing to a cohesive project environment. This synergy enhances the effectiveness of the collaboration.
Areas for Improvement in Process Transparency
While clients are generally satisfied, some suggest that Smith & Connors could enhance transparency in project processes, particularly regarding the overview of progress in meetings. This could improve client understanding and engagement.
Effective Project Management
Smith & Connors is praised for their strong project management skills, ensuring timely deliveries and maintaining clear communication. Clients appreciate their structured workflow and responsiveness to feedback, contributing to seamless project execution.
Strong Communication and Listening Skills
The team at Smith & Connors excels in communication, ensuring clarity and responsiveness throughout projects. Clients highlight their ability to listen and incorporate feedback, fostering a collaborative and supportive environment.
"Smith and Connors offer a seamless and excellent client experience for teams who need high-quality deliverables."
Oct 30, 2020
Learning & Development Expert, Shoe Retailer
Anonymous
Verified
Retail
Beaverton, Oregon
10,001+ Employees
Online Review
Verified
Smith + Connors provided design services and web development for a shoe retailer. The team was in charge of creating a series of e-learning courses for the client's site.
Smith + Connors was able to create the project successfully. The courses were well received by the end-users. The team provided an effective workflow. They were responsive and collaborative throughout the engagement. Their design were effective and engaging.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I work at a shoe retailer as a Learning and Development expert, responsible for designing and delivering training to our internal teams.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith + Connors?
To create a series of e-learning courses compatible with our Word Press site.
What were your goals for this project?
Flexible e-learning modules and templates Seamless and delightful user experience Compatible with Word Press and Adobe Captivate
SOLUTION
How did you select Smith + Connors?
They came highly recommended from another team that had used their services.
Describe the project in detail.
Smith and Connors created a branded LMS experience along with content and design for 30 microlearning courses.
What was the team composition?
Account Director
Creative Director
Strategy Director/Writer
Technology Director
Developer
Art Director
Producer
Designer
Motion Graphics Designer
Administration
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
The LMS and courses were well received by our target audience. We were able to serve teams across different time zones by offering on-demand courses. The experience that Smith and Connors designed was not only delightful and engaging but highly effective.
How effective was the workflow between your team and theirs?
Highly effective -- could not ask for a more responsive and collaborative team.
What did you find most impressive about this company?
Smith and Connors offer a seamless and excellent client experience for teams who need high-quality deliverables in a fast-paced and ever-changing environment. Their agility and quality of work is outstanding.
Are there any areas for improvement?
None
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 11-11 of
11 Reviews
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