Contact SMB Ops
Get a custom proposalYour business is leaking money. We find it.
SMB Ops helps small and mid-sized businesses eliminate operational bottlenecks with AI, automation, and systems design.
We work with service businesses and growing SMBs that are losing revenue to slow follow-up, manual admin work, disconnected software, and inconsistent customer experiences. Most owners know something is broken, but they do not have the time or internal expertise to fix it.
That’s where we come in.
We audit your workflows end-to-end, identify where money and time are being lost, and build practical systems that solve the problem. This can include:
- Lead capture and speed-to-lead automation
- Missed call recovery systems
- CRM optimization and pipeline automation
- AI voice agents and customer communication workflows
- Scheduling and dispatch automation
- Review and reputation management workflows
- Reporting dashboards and operational visibility
- Custom integrations between tools like HubSpot, Jobber, GoHighLevel, QuickBooks, Stripe, and Google platforms
Our approach is ROI-first. We do not sell generic automation packages or force businesses into tools they do not need. We identify high-value operational problems, quantify the cost of inefficiency, and implement systems that create measurable returns.
Typical engagements start with a workflow assessment and roadmap, followed by implementation and ongoing optimization.
If your business is growing but your operations are starting to break under the weight of that growth, we help you fix it before it gets expensive.
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Min project size
$5,000+
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Hourly rate
$150 - $199 / hr
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Employees
2 - 9
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Locations
Massapequa, NY
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Year founded
Founded 2025
1 Locations
- Massapequa , NY
Service Lines
- AI Development
- 30%
Select Focus Area
- AI Expertise
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- Machine Learning
- 15%
- Application Platforms
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- Other app platform
- 50%
- Heroku
- 20%
- Amazon Application Development Framework
- 15%
- CRM Functions
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- CRM Social Relationship Management
- 25%
- Sales automation
- 25%
- CRM Customer Support
- 20%
- AI Technologies & Models
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- Anthropic
- 50%
- Open AI GPT-3
- 50%
- Business Consulting Focus
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- Business Process Management Consulting
- 25%
- CRM Solutions
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- Zoho CRM
- 25%
- Other CRM
- 20%
- Frameworks and CMS
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- Ruby on Rails
- 40%
- NextJS
- 25%
- React
- 20%
- NodeJS
- 15%
- Programming & Scripting
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- JavaScript
- 25%
- Python
- 25%
- Ruby
- 25%
- SQL
- 25%
Industries
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Clients
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Our Story
SMB Ops was built for business owners stuck between outdated manual processes and overhyped AI promises. Most SMBs don’t need another software subscription. They need systems that actually work. With a background leading engineering teams and building SaaS platforms, we help businesses eliminate bottlenecks, recover lost revenue, and automate repetitive work through practical AI and workflow design that drives measurable outcomes.
Meet the Team
Drew ReynoldsCEO
Drew is a Software Engineering Manager and SaaS CTO who helps SMBs modernize operations through AI and automation. He has spent 10+ years building software products, integrations, and systems that help teams scale efficiently.
What Sets Us Apart
Built by an Operator, Not Just a Marketer
Most agencies sell software they barely understand. We’ve spent years building SaaS products, integrations, and internal systems. That technical depth helps us solve harder operational problems without forcing clients into bloated tools.ROI Before Implementation
We start by identifying where time and revenue are being lost before recommending tools. That means clients invest in automation tied to real business outcomes instead of chasing shiny AI trends.Custom Systems, Not Cookie-Cutter Setups
Every business runs differently. We design workflows around your team, existing software, and operational constraints rather than forcing every client into the same template.Locations (1)
Contact SMB Ops
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SMB Ops - Workflow Automation
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Drew Reynolds