SmartSites is a full-service digital marketing agency providing SEO, paid advertising, and conversion-focused web design services for businesses across the United States. With more than 1,000 5-star reviews and recognition as a nine-time Inc. 5000 fastest-growing company (2017–2025), SmartSites partners with small to mid-sized businesses seeking scalable digital growth.
The agency is a Google Premier Partner and Facebook Marketing Partner, credentials awarded based on performance, ad spend, and certification standards.
Impact at a Glance
Achieved ROAS >10 through ongoing Google Ads and Meta Ads management for a supplements retailer.
Cut Google Ads CPC from an estimated $10 to under $3 within the first two days live.
Doubled Shopify website sales each year post-launch for an air conditioning distributor.
Doubled PPC reach each year through continuous Google advertising optimization.
Generated new leads and conversions via Google and Facebook Ads campaigns for a merchant services provider.
Core Capabilities
Search Engine Optimization (SEO)
On-page and technical SEO
Local SEO and multi-location optimization
National SEO campaigns
Paid Advertising
Google Ads management (Search, Display, Shopping)
Paid social advertising (Meta and related platforms)
Campaign optimization focused on cost efficiency and lead quality
Web Design and Development
Conversion-focused website design
UX improvements
Website redesigns aligned with SEO and paid media strategy
Awards and Recognitions
Google Premier Partner
Facebook Marketing Partner
Nine-time Inc. 5000 fastest-growing company
1,000+ verified 5-star reviews
Best For
Small to mid-sized businesses seeking full-service digital marketing
Companies wanting SEO and paid media managed under one partner
Brands prioritizing proven processes and large-scale review credibility
Businesses scaling online lead generation or ecommerce revenue
Not For
Highly experimental or niche marketing initiatives
Large-scale enterprise digital transformation programs
Technical-only engagements unrelated to marketing performance
Search Engine OptimizationPay Per ClickAdvertisingSocial Media MarketingGoogle AdwordsLocal searchWordPress SEOFacebook AdvertisingInstagram AdvertisingBing AdvertisingContent developmentLink earning & developmentOn site optimizationTechnical SEOYouTube Advertising
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
$100 - $149
/hr
Rating for cost
4.9
/5
What Clients Have Said
SmartSites offers competitive pricing and good value for cost, managing projects efficiently with a focus on SEO and PPC. Clients report satisfaction with their responsiveness and results, often achieving significant increases in traffic and conversions, although some express a desire for quicker turnaround times.
SmartSites is consistently recognized for their expertise in SEO and PPC management. Clients across different sectors have experienced improved search rankings, increased organic traffic, and better ROI, thanks to the team's strategic approach and thorough execution.
Room for Improvement in SEO Strategy
Some clients noted that while SmartSites excels in PPC management, there is room for improvement in their SEO strategy and execution. A few clients expressed a desire for more proactive SEO plans and impactful actions.
Increased Traffic and Sales for Multiple Clients
Numerous reviews praise SmartSites for boosting website traffic and sales across various industries, including manufacturing, e-commerce, and healthcare. Clients reported significant improvements in metrics such as conversion rates, ROI, and lead quality, attributing these successes to SmartSites' effective SEO, PPC, and digital marketing strategies.
High Client Satisfaction and Recommendations
The majority of reviews reflect high client satisfaction, with many clients willing to recommend SmartSites to others. The team's ability to exceed expectations and deliver results has earned them a strong reputation in the digital marketing space.
Responsive and Client-Focused Service
Clients appreciate SmartSites' responsiveness and dedication to meeting their needs. The team is described as communicative, attentive, and proactive in addressing client concerns. This client-focused approach has fostered positive relationships and successful partnerships.
Collaborative and Transparent Workflow
Clients value SmartSites' collaborative approach and transparency. The team maintains open communication, provides regular updates, and involves clients in the decision-making process, ensuring alignment and satisfaction.
A luxury spa company hired SmartSites for PPC and SEO.
SmartSites' PPC and SEO work was a great success for the client. SmartSite's team was punctual and communciated via virtual meetings. The client described the team as an amazing company.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner of L' L E É Laser + Aesthetics
Describe what your company does in a single sentence.
Luxury Day Spa
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SmartSites to accomplish?
PPC
SEO
SOLUTION
How did you find SmartSites?
Online Search
Why did you select SmartSites over others?
High ratings
How many teammates from SmartSites were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
PPC and SEO
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Great success!
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, they delivered as soon as possible
What was your primary form of communication with SmartSites?
Virtual Meeting
What did you find most impressive or unique about this company?
Communication
Are there any areas for improvement or something SmartSites could have done differently?
No improvement , amazing company!
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
SEO & PPC for Internal Medicine Practice
AdvertisingPay Per ClickSearch Engine Optimization
$10,000 to $49,999
June 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Everything has been great so far."
Dec 27, 2023
Business Director, M Zafar MD SC
Muhammad Zafar
Verified
Medical
Flanagan, Illinois
1-10 Employees
Online Review
Verified
An internal medicine practice has hired SmartSites for SEO and PPC. The team manages the client's Facebook and Instagram ads and handles backlinking and other website optimizations.
SmartSites' efforts have improved Google rankings, improved targeting, and increased ad targeting. SmartSite's team delivers on time and responds quickly to questions. The team's proactiveness and suggestions are impressive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Business Director of M Zafar MD SC
Describe what your company does in a single sentence.
Internal Medicine practice serving Central Illinois.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SmartSites to accomplish?
PPC Ads
SEO
SOLUTION
How did you find SmartSites?
Online Search
Why did you select SmartSites over others?
High ratings
How many teammates from SmartSites were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
PPC Ad Management on Facebook and Instagram, Landing Page design and development for PPC Ads, SEO services through backlinking and website optimizations
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Improvement in Google ranking for key terms, improved targeting for our ads
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They are deliver on time and are always quick to respond when questions arise.
What was your primary form of communication with SmartSites?
Virtual Meeting
What did you find most impressive or unique about this company?
They are very proactive in suggesting improvements we could make.
Are there any areas for improvement or something SmartSites could have done differently?
Everything has been great so far
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Facebook Ads Management for Solar Panel Cleaning Company
AdvertisingPay Per Click
Less than $10,000
Dec. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their positive team is impressive."
Dec 22, 2023
CEO, Genesis Solar Cleaning Corp.
Tanner David Williams
Other industries
Menifee, California
1-10 Employees
Online Review
SmartSites develops and manages the Facebook ads campaigns of a solar panel cleaning company.
SmartSites has helped the client reduce CPL. Their team impresses the client with their responsiveness, timely delivery, and positive attitude. They also communicate well through email and messaging apps.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of Genesis Solar Cleaning Corp.
Describe what your company does in a single sentence.
We help homeowners generate more energy for their houses by keeping their solar panels clean!
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SmartSites to accomplish?
Generate more high-quality leads!
SOLUTION
How did you find SmartSites?
Online Search
Why did you select SmartSites over others?
High ratings
How many teammates from SmartSites were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
Deliver high-quality ads to Facebook!
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Cost per lead
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes!
What was your primary form of communication with SmartSites?
Email or Messaging App
What did you find most impressive or unique about this company?
Their positive team is impressive.
Are there any areas for improvement or something SmartSites could have done differently?
na
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
PPC & Lead Generation for Workers' Compensation Law Firm
Pay Per Click
$10,000 to $49,999
Feb. - Dec. 2023
5.0
Quality
4.5
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"They were very responsive and always available to address issues."
Dec 18, 2023
Owner, Workers' Compensation Law Firm
Anonymous
Verified
Legal
Lansdale, Pennsylvania
1-10 Employees
Online Review
Verified
SmartSites provided PPC and lead generation services for a workers' compensation law firm. SmartSites managed the client's Google Ads campaign.
SmartSites' campaigns generated leads for the client's business and met their expectations. The team was smart, dedicated, and hardworking. SmartSites was strategic and responsive to the client's needs via virtual meetings. The team delivered work on time and efficiently.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner of a workers' compensation law firm.
Describe what your company does in a single sentence.
We handleWorkers Comp cases for injured workers
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SmartSites to accomplish?
Increase Leads
SOLUTION
How did you find SmartSites?
Online Search
Why did you select SmartSites over others?
High ratings
How many teammates from SmartSites were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
Haadi from Smartsites did great job with producing more leads via Google Ads. He was responsive and strategic
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Haadi from Smartsites produced leads for work comp cases for my firm. They were very responsive and always available to address issues.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They delivered on time and were very efficient and responsive to my needs
What was your primary form of communication with SmartSites?
Virtual Meeting
What did you find most impressive or unique about this company?
Very smart employees, dedicated, hard-working.
Are there any areas for improvement or something SmartSites could have done differently?
N/A
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
SEO & PPC Services for E-Commerce Company
AdvertisingPay Per ClickSearch Engine Optimization
Bing AdvertisingGoogle AdwordsOther SEO
$50,000 to $199,999
Feb. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They provide clear communications that make things simple to understand."
Dec 15, 2023
Member, E-Commerce Company
Anonymous
Verified
eCommerce
Idaho Falls, Idaho
1-10 Employees
Online Review
Verified
SmartSites provides SEO and PPC services for an e-commerce company. The team builds the client's SEO, writes blogs, and runs multicampaign strategies on Google Ads and Microsoft Advertising on Bing.
Since working with SmartSites, the client has seen a 25%increase in net revenue and an improvement in ROI. SmartSites consistently delivers on time and responds to emails quickly. Moreover, the team communicates effectively and consistently, providing valuable reports and guidance to the client.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Member of an ecommerce company
Describe what your company does in a single sentence.
E-commerce product sales B2C & B2B
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SmartSites to accomplish?
Google Ads Campaigns
SEO
SOLUTION
How did you find SmartSites?
Online Search
Why did you select SmartSites over others?
High ratings
Pricing fit our budget
Great culture fit
Good value for cost
How many teammates from SmartSites were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Multicampaign strategies for Google and Bing along with SEO building for new website and blog creations.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
ROAS and MoM increase
Describe their project management. Did they deliver items on time? How did they respond to your needs?
All projects were completed on time.
Quick response time to email sent.
What was your primary form of communication with SmartSites?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They provide clear communications that make things simple to understand. Consistent communication, reports and guidance based on their expertise. I went through 3 other marketing companies before finding my team here and we have increased our net revenue by almost 25% since partnering with SmartSites.
Are there any areas for improvement or something SmartSites could have done differently?
None.
RATINGS
5.0
"100% recommend them as a partner for marketing and advertising."
Quality
5.0
Service & Deliverables
"Strategies that produce results."
Schedule
5.0
On time / deadlines
"Always on time."
Cost
5.0
Value / within estimates
"A great value for the services they provide."
Willing to Refer
5.0
NPS
"You want SmartSites as your strategic growth partner.
SEO, Blog Writing & Backlinking for Rainscreen Distributor
SmartSites provides SEO and backlinking for a rainscreen and sunscreen distributor. The team has created SEO-focused blog posts and added backlinks to local and nationwide directories and architectural sites.
Thanks to SmartSites's efforts, the client's preferred keyword has moved up two spots, and they've seen increased website traffic. SmartSites goes above and beyond with project management, deploys website changes when needed, and is reliable. Their accessibility and high-quality work stand out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Office Manager of a rainscreen and sunscreen company
Describe what your company does in a single sentence.
We are a terracotta rainscreen & sunscreen distributor.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SmartSites to accomplish?
Move up in the rankings for our preferred Google Keywords
Increase the number of backlinks to our website
Increase our reach on architecture related websites
SOLUTION
How did you find SmartSites?
Online Search
Why did you select SmartSites over others?
High ratings
Pricing fit our budget
Good value for cost
Company values aligned
How many teammates from SmartSites were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We have been working with SmartSites for approximately 6 months to improve our SEO ranking. SmartSites has created SEO focused blog posts for our websites, added backlinks on many local & nationwide directories as well as architectural focused websites.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
So far our SEO rank has moved up 2 places for our preferred keyword & we have noticed a larger influx of visitors to our website from this rank increase & the backlinks created.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Our project manager, Anastasiia has been a great resource along this journey. She has gone above and beyond and even helped us when we were having an issue with our website deploying new changes - something she certainly could have said was outside of SmartSites' scope. It is such a relief to finally have a reliable partner for SEO that can help us achieve our goals!
What was your primary form of communication with SmartSites?
Virtual Meeting
What did you find most impressive or unique about this company?
We have been using SmartSites for about six months and are thrilled with the service and results so far! We recently deployed a new website and our SEO rankings dropped significantly. After careful consideration we decided to partner with SmartSites and do not regret it!
In just a short amount of time with SmartSites we have already moved up 2 ranks for our preferred keyword, something previous SEO companies told us would take much longer to achieve. What is the most impressive about them is the accessibility of our project manager, the quality of deliverables & how they are able to self manage the project with little work necessary on my end (something that was not the case with our previous SEO company).
Are there any areas for improvement or something SmartSites could have done differently?
N/A
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
PPC Advertising & SEO for Plant Store Company
Pay Per ClickSearch Engine Optimization
$50,000 to $199,999
Dec. 2023 - Dec. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The level of service they have provided is impressive."
Dec 14, 2023
Owner, Tristar Plants
Allen Selby
Other industries
Sparta, Tennessee
1-10 Employees
Online Review
A plant store company has hired SmartSites to provideSEO services and run PPC advertising campaigns. The team manages Google Ads for the client.
Although the project is recent and ongoing, thanks to SmartSites' efforts, the client has already seen a good rise in ROA. The team is responsive and prompt to communicate via email and phone calls. They have provided top-notch services and shown commitment to the project's success.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner of Tristar Plants
Describe what your company does in a single sentence.
We sell trees and shrubs online
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SmartSites to accomplish?
Google Ads
SEO
SOLUTION
How did you find SmartSites?
Online Search
Why did you select SmartSites over others?
High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Describe the scope of work in detail. Please include a summary of key deliverables.
We have asked Smart Sites to maximize our SEO and to run our PPC advertising
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Too early to measure the outcomes. We have seen a good rise in ROA and we are just 10 days in
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They have been very responsive with emails almost on a daily basis and when a phone call is needed they have been very prompt
What was your primary form of communication with SmartSites?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The level of service they have provided is impressive, as well as their effort to see your company progress no matter what size your business is
Are there any areas for improvement or something SmartSites could have done differently?
not that i am aware of
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
PPC Management for Injection Molding Solutions Company
Pay Per Click
Google Adwords
Confidential
Aug. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their team is responsive, proactive, and always willing to address any questions or concerns."
Dec 12, 2023
Visual Designer & Web Master, Injection Molding Solutions Co
Anonymous
Verified
Manufacturing
Traverse City, Michigan
51-200 Employees
Online Review
Verified
To improve conversions, an injection molding solutions firm has hired SmartSites to manage their PPC ads. This involves keyword refining, bid management, campaign setup and optimization, and A/B testing.
With SmartSites’ help, the client has achieved a ROAS of 381%. The team works thoroughly, taking the time to fully understand the business and goals to ensure optimal results. Moreover, the team attends to queries and concerns quickly, and their friendly attitude makes them fun to work with.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Visual Designer & Web Master of a manufacturing company
Describe what your company does in a single sentence.
We help injection moldings solve business and manufacturing problems by providing bundled technology, training, and consulting solutions that are based on our deep knowledge of and years of experience with scientific molding.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SmartSites to accomplish?
Increase impressions and conversions through PPC management
SOLUTION
How did you find SmartSites?
Online Search
Why did you select SmartSites over others?
Pricing fit our budget
Good value for cost
How many teammates from SmartSites were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Pay Per Click (PPC) Management Including, but not limited to:
What were the measurable outcomes from the project that demonstrate progress or success?
381% return on ad spend
Describe their project management. Did they deliver items on time? How did they respond to your needs?
SmartSites has managed our Google Pay Per Click (PPC) campaigns for over a year now. The SmartSites team took the time to thoroughly understand our business goals and target audience. Their strategic approach to keyword selection and ad creation was not only effective but also tailored to our specific industry,
In addition to their technical proficiency, the customer service provided by SmartSites was outstanding. Their team is responsive, proactive, and always willing to address any questions or concerns promptly.
What was your primary form of communication with SmartSites?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The value we received, along with the friendly, helpful, and knowledgeable team.
Are there any areas for improvement or something SmartSites could have done differently?
NA
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
SEO Services for Business Software & Consulting Firm
Search Engine Optimization
$10,000 to $49,999
June - Dec. 2023
5.0
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They seem to be the crème de la crème of the SEO industry."
Dec 12, 2023
Director, PPMetrics
Anonymous
Other industries
Manhattan, New York
11-50 Employees
Online Review
SmartSites provided SEO services for a business software and consulting firm. They were responsible for listing the client's company on different business directories, optimizing the site, and writing content.
SmartSites successfully optimized the client's website and improved their search rankings. The team delivered tasks on time and was responsive to the client's needs. Overall, the client was impressed with their competence, professionalism, extensive knowledge, and friendly approach.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of PPMetrics
Describe what your company does in a single sentence.
Business software and consulting
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SmartSites to accomplish?
SEO
SOLUTION
How did you find SmartSites?
Online Search
Why did you select SmartSites over others?
High ratings
Describe the scope of work in detail. Please include a summary of key deliverables.
SEO services including listing us on various business directories, optimizing the site, authoring content
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Optimized site, improved search rankings
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, very much delivered on time and were very attentive to our needs.
What was your primary form of communication with SmartSites?
Email or Messaging App
What did you find most impressive or unique about this company?
They seem to be the crème de la crème of the SEO industry - competent, professional, knowledgeable, and friendly.
Are there any areas for improvement or something SmartSites could have done differently?
N/A
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
SEO & PPC Services for Healthcare Company
Pay Per ClickSearch Engine Optimization
Less than $10,000
Aug. - Oct. 2023
0.5
Quality
0.5
Schedule
0.5
Cost
0.5
Willing to Refer
1.0
"I do not recommend signing with this company."
Dec 8, 2023
Owner, Healthcare Company
Anonymous
Other industries
Dallas, Texas
1-10 Employees
Online Review
SmartSites was hired by a healthcare company for SEO and PPC services. The goal was to improve the website's performance and Google ranking in order to gain more traffic and customers.
SmartSites didn't deliver the agreed-upon monthly deliverables and failed to meet the client’s expectations. Their PPC campaigns were ineffective and weren't making much traction despite many opportunities in the marketplace. The client also confirmed that their website performed worse than before.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner of a healthcare company
Describe what your company does in a single sentence.
Healthcare provider
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SmartSites to accomplish?
Manage SEO and PPC for start up healthcare business
SOLUTION
How did you find SmartSites?
Online Search
Why did you select SmartSites over others?
High ratings
How many teammates from SmartSites were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
I entered a 12 month contract with Smartsites for 40 hours per month of SEO work to be performed and paid $600 per month for PPC work for $1500 monthly ad budget to be managed. The contract started in August. I had a brand new website developed by another firm that ranked an 85 with Google when transitioned to Smartsites. They were to improve the performance of my website and ranking on Google. My industry is a hot market and in high demand across the country.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
There are agreed upon monthly deliverables signed off on by Smartsites and the client before at the beginning of the contract for the first few months. It was my expectation that Smartsites perform 40 hours of work and deliver all of the deliverable on time within the month assigned with high quality work that met my satisfaction by the end of the month.
The PPC was to be managed by an assigned representative and proactively managed to attract prospective clients and make adjustments when there were lags or campaigns appeared unsuccessful.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Smartsites failed to deliver from the beginning and failed miserably repeatedly for three months on SEO, PPC and management of my website. Smartsites was to perform an audit and improve the performance of my website from the 85 score they gave me when joining.
After 2 months, I had the score run by several other companies, which at best was running at 65. I shared with the Chief Client Officer in the 2nd month and then in the 3rd month and no changes were made. The deliverables we agreed upon in month 2 were not delivered upon until the last day of month 3, and the draft received at the end of month 3 were presented like a middle school paper quality document and had to be requested to be redone.
The PPC representative indicated each time he met with me he was so busy, which was evident, because my campaigns were not making much traction in a very busy marketplace and getting little to no attention from him. I question his level of experience and capability as well. I expressed concern about the capability and/or attention of both my SEO project manager and PPC representative to the Chief Client Officer several times before being reassigned.
It was an abysmal failure of a relationship. I had spent $8000 with Smartsites and many more in Google ad spend as a start up business almost no business to show for it. I had a lot of frustration and anxiety building trying to work with the team at Smartsites as I found those I mention very passive and difficult to work with.
What was your primary form of communication with SmartSites?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Absolutely nothing. The Chief Client Officer offered to return all of my money because she realized they failed to deliver on their commitments and I was a very unhappy client. I had lots of emails and tracking documents we agreed to where they had failed to deliver. I also had third party documents indicating my website was performing worse than when I joined Smartsites even after I gave them notice and 30 days to cure the problem and they did nothing to improve the situation.
Are there any areas for improvement or something SmartSites could have done differently?
Even after they offered to return all of my money, they reneged on the offer and threatened me with legal action and sending me to collections if I did not sign an NDA. I had to dispute the charges through my bank and I won my case with all the documentation I had as evidence they did not perform the duties per the contract and they offered to return my money in writing.
They did not want me to have the right to free speech and to be able to send an honest review and ruin their 5-star record. I believe the reason they have so few poor ratings is because this is their tactic. They call it the "amicable separation". I have in writing that I was given an exception from this practice.
So, everyone needs to be made aware, that the 5-star record you are seeing is likely inflated by all those who get bought out with the amicable separation buyout to get their money back. I do not recommend signing with this company. The contract has heavy legal language that protects the rights of Smartsites and gives you little to no rights to protect yourself. So this is your warning. Choose another company.
RATINGS
1.0
"Failure to deliver caused me to have to restart my business and miss 6 months of market opportunity; crippling to my business!"
Quality
0.5
Service & Deliverables
"Extremely poor; elementary level quality of writing"
Schedule
0.5
On time / deadlines
"Missed deadlines by months"
Cost
0.5
Value / within estimates
"High cost relative to competitors and did not receive value because they did not deliver on commitments"
Willing to Refer
1.0
NPS
"I am a spokesperson for why you should NOT work with Smartsites.
Showing 231-240 of
364 Reviews
Packages we offer:
Expand brand awareness with smarter💡 SMM services
We’ve published thousands of posts to over 250k followers. Read what businesses like you have said in our over 1,000 5-star reviews online. We work with Facebook, Twitter, Instagram, LinkedIn, TikTok, and Pinterest. Call ☎️ 201-870-6000 for a free consultation.
Small
$1,250
/month
😍 Number of Social Media Platforms: 4
💯 Custom Social Media Strategy
📅 Content Calendar & Posts
💡 Dedicated Social Media Specialist
Medium
$2,500
/month
😍 Number of Social Media Platforms: 4
💯 Custom Social Media Strategy
📅 Content Calendar & Posts
💲 Boosted Posts Management
📢 Community Engagement
Large
$4,000
/month
😍 Number of Social Media Platforms: 4
💯 Custom Social Media Strategy
📅 Content Calendar & Posts
💲 Boosted Posts Management
📢 Community Engagement
Features
Small
$1,250
/mo
Medium
$2,500
/mo
Large
$4,000
/mo
😍 Number of Social Media Platforms
4
4
4
💯 Custom Social Media Strategy
📅 Content Calendar & Posts
💲 Boosted Posts Management
–
📢 Community Engagement
–
💡 Dedicated Social Media Specialist
Small
$1,250
/mo
😍 Number of Social Media Platforms
4
💯 Custom Social Media Strategy
📅 Content Calendar & Posts
💲 Boosted Posts Management
–
📢 Community Engagement
–
💡 Dedicated Social Media Specialist
Medium
$2,500
/mo
😍 Number of Social Media Platforms
4
💯 Custom Social Media Strategy
📅 Content Calendar & Posts
💲 Boosted Posts Management
📢 Community Engagement
💡 Dedicated Social Media Specialist
Large
$4,000
/mo
😍 Number of Social Media Platforms
4
💯 Custom Social Media Strategy
📅 Content Calendar & Posts
💲 Boosted Posts Management
📢 Community Engagement
💡 Dedicated Social Media Specialist
Build a foundation of growth with 💡 SEO services
We generate millions of visitors and sales monthly through organic search. Read what businesses like you have said in our over 1,000 5 star reviews online. Call ☎️ 201-870-6000 for a free consultation.
Small
$2,600
/month
📝 Content Writing & Blogging
🔗 Link Building
💻 Onsite SEO
👨💻 Technical Audit & Fixes
💡 Dedicated Project Manager
Medium
$3,900
/month
📝 Content Writing & Blogging
🔗 Link Building
💻 Onsite SEO
👨💻 Technical Audit & Fixes
💡 Dedicated Project Manager
Large
$5,200
/month
📝 Content Writing & Blogging
🔗 Link Building
💻 Onsite SEO
👨💻 Technical Audit & Fixes
💡 Dedicated Project Manager
Features
Small
$2,600
/mo
Medium
$3,900
/mo
Large
$5,200
/mo
📝 Content Writing & Blogging
🔗 Link Building
💻 Onsite SEO
👨💻 Technical Audit & Fixes
💡 Dedicated Project Manager
Small
$2,600
/mo
📝 Content Writing & Blogging
🔗 Link Building
💻 Onsite SEO
👨💻 Technical Audit & Fixes
💡 Dedicated Project Manager
Medium
$3,900
/mo
📝 Content Writing & Blogging
🔗 Link Building
💻 Onsite SEO
👨💻 Technical Audit & Fixes
💡 Dedicated Project Manager
Large
$5,200
/mo
📝 Content Writing & Blogging
🔗 Link Building
💻 Onsite SEO
👨💻 Technical Audit & Fixes
💡 Dedicated Project Manager
Get more results for less with💡PPC services
We generate thousands of leads and millions of sales each month. Read what businesses like you have said in our over 1,000 5 star reviews online. Call ☎️ 201-870-6000 for a free consultation.
Small
$750
/month
🎯 Competitor & Keyword Research
📝 Ad Copy & Creative
📈 Ongoing Optimization
🎨 Landing Page Design
💡 Dedicated PPC Analyst
Medium
$750
/month
🎯 Competitor & Keyword Research
📝 Ad Copy & Creative
📈 Ongoing Optimization
🎨 Landing Page Design
💡 Dedicated PPC Analyst
Large
$750
/month
🎯 Competitor & Keyword Research
📝 Ad Copy & Creative
📈 Ongoing Optimization
🎨 Landing Page Design
💡 Dedicated PPC Analyst
Features
Small
$750
/mo
Medium
$750
/mo
Large
$750
/mo
🎯 Competitor & Keyword Research
📝 Ad Copy & Creative
📈 Ongoing Optimization
🎨 Landing Page Design
💡 Dedicated PPC Analyst
Small
$750
/mo
🎯 Competitor & Keyword Research
📝 Ad Copy & Creative
📈 Ongoing Optimization
🎨 Landing Page Design
💡 Dedicated PPC Analyst
Medium
$750
/mo
🎯 Competitor & Keyword Research
📝 Ad Copy & Creative
📈 Ongoing Optimization
🎨 Landing Page Design
💡 Dedicated PPC Analyst
Large
$750
/mo
🎯 Competitor & Keyword Research
📝 Ad Copy & Creative
📈 Ongoing Optimization
🎨 Landing Page Design
💡 Dedicated PPC Analyst
Our Story
SmartSites was founded in 2011 by brothers Alex and Michael Melen, who built the company with a shared passion for all things digital. They grew it into one of America's fastest-growing companies by focusing on delivering real results and exceptional customer service. SmartSites specializes in full-service digital marketing: website design, SEO, PPC, social media, and email marketing. With over 1,000 5-star reviews online, SmartSites is known as America's best rated digital marketing agency.
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