What evidence can you share that demonstrates the impact of the engagement?
We’ve been continuously receiving great feedback from clients. Our web positioning has improved so much that people find us when searching for local companies and call us. Even though we’re a small business, SmartSites has tackled our web positioning in such a way that, when someone looks for air duct cleaning in Clifton or Paramus, New Jersey, for example, we will automatically appear locally.
This visibility has definitely been a game-changer for us. As soon as SmartSites implemented their techniques, we noticed a huge spike in our calls and in the number of deals we closed.
How did SmartSites perform from a project management standpoint?
They take care of everything, from our web positioning to the website management. We don’t need to do anything to manage the workload. They have full control over the management of our website. We meet with them in person as frequently as we can—I’d say it happens every other month. On a weekly basis, we stay in touch with them via email, and we call their office if we need them immediately.
What did you find most impressive about them?
SmartSites is a great company, and we feel comfortable with them. We’ve never had a problem communicating with Mike. All of our requests are answered right away. As far as communication goes, they’re top-notch.
They’ve done a great deal of work for us. Our business is improving, and their positioning tactics are doing wonders. Michael is very hands-on. He’s there to answer any questions we may have. That attribute is something that we like because they always hear our feedback.
Are there any areas they could improve?
The only thing I think they could improve is their accounts payable. Every time we submit a payment, there seems to be a certain misunderstanding. Sometimes we’re charged too little, and other times it’s a bit more. We always correct these mistakes within a day or two, but it’s an annoying thing to have to stay on top of and make sure we’re squared away.
Do you have any advice for future clients of theirs?
Clients should keep an eye on how much money they’re paying SmartSites. Because they have full access to our cards, they usually charge us whatever amount we’ve agreed upon, but there is sometimes miscommunication with those in charge of their finances.