Custom Software Development
$10,000 to $49,999
Jan. 2018 - Jan. 2021

5.0

Quality: 5.0

Schedule: 4.5

Cost: 4.5

Willing to Refer: 5.0

"They were excellent."

Dec 6, 2021

Business Development Manager, Go Supps

Osama Ahmad

Other industries
Jordan
11-50 Employees
Phone Interview
Verified

A nutritional supplements company hired Smart Way Business Solutions to provide ERP implementation. They also managed and implemented the additional requirements needed for their open-source systems.

Smart Way Business Solutions' work was praised by the client thanks to their accuracy and speed of ERP implementation. They led a communicative approach through accessible tools to ensure they understood the assignment. The team also praised their profound project understanding and commitment to it.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the business development manager at Go Supps. We are an e-commerce nutritional supplement company. We buy multiple products from the US, and we store them in our warehouse in Connecticut and later ship them domestically and abroad.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Smart Way Business Solutions?

We needed help with ERP implementation for our business.

SOLUTION

What was the scope of their involvement?

Smart Way Business Solutions implemented our ERP platform, the second main platform we worked on. We had our e-commerce site, but it needed an ERP backend to work with. We also had an open-source ERP, which is Odoo, and we needed a development company to manage and implement all the additional requirements we needed for that.

What is the team composition?

We worked with two members of their team, including the general manager, who handled all the teams, especially the development group.

How did you come to work with Smart Way Business Solutions?

They were referred to us by an employee, so we decided to reach out and have a meeting. They were impressive, so we went to that next step of hiring them.

How much have you invested in them?

We spent about $35,000 with them.

What is the status of this engagement?

We worked together from January 2018–January 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were impressed by the accuracy and speed of the implementation; they executed all of our requirements with a great business understanding. Smart Way had a unique feature; they deeply comprehended our business needs, considering them as business and development partners.

How did Smart Way Business Solutions perform from a project management standpoint?

They were excellent. We used Trello as our project management tool, and we communicated through face-to-face meetings, phone calls, and emails.

What did you find most impressive about them?

They had a profound business understanding of Odoo in general and a deep commitment to learning our needs.

Are there any areas they could improve?

They could augment their staff to manage and handle the work more efficiently and more rigidly.

Do you have any advice for potential customers?

As long as the requirements are clear, they'll be excellent in implementing them for you.

RATINGS

5.0

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