SKUTOPIA

BACKGROUND

Please describe your company and position.

I am the Managing Director of waterdrop ANZ

Describe what your company does in a single sentence.

Our mission is to help you drink more water, sustainably; we have a range of products to flavour you water and make your hydration stylish. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SKUTOPIA to accomplish?

• 3PL Fulfillment
• Shipping

SOLUTION

How did you find SKUTOPIA?

Referral

Why did you select SKUTOPIA over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from SKUTOPIA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Warehouse + storage of goods 
• Pick and pack of all DTC / ecommerce orders 
• Shipping of all orders 
• B2B orders + fulfilment 
• Management of Shipping partners 
• Troubleshooting of shipping / claims 
• Last mile delivery
• Logistics support end to end 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Daily the team meets our business goals and expectations.  Ensuring our goods are delivered efficiently and on time is essential for the success and growth of our business.  Along with safe, secure and efficient warehousing of our product. Having a trusted partner has meant we have been able to scale and deliver exceptional customer service throughout their engagement and journey with us.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The entire team are very responsive and engaged in our overall business growth goals and values.  Delivering on projects, urgent requests is never an issue and feel very supported.

What was your primary form of communication with SKUTOPIA?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

SKUTOPIA has a focus on innovation and excellence.  We align from a sustainability perspective and our culture is similar.  There is transparency and clear communication and this is across all layers of the business.

Are there any areas for improvement or something SKUTOPIA could have done differently?

We have encountered challenges but they have always been handled well and communicated with ownership and accountability like a partnership should.