Singular Agency

BACKGROUND

Please describe your company and position.

I am the CMO of Burger King Guatemala

Describe what your company does in a single sentence.

We are part of a global fast-food restaurant chain that specializes in flame-grilled burgers, fries, and a variety of other quick-service menu items.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Singular Design to accomplish?

• We hired Singular Design with the primary goals of developing a user-friendly and visually appealing mobile application that enhances the overall customer experience.
• Additionally, our objective is to establish a long-term partnership for the maintenance and continuous improvement of the app, ensuring it stays technologically up-to-date, secure, and aligned with our evolving business needs.

SOLUTION

How did you find Singular Design?

Referral

Why did you select Singular Design over others?

• Close to my geographic location
• Good value for cost
• Company values aligned

How many teammates from Singular Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In 2018, we engaged Singular Design to spearhead the development of our delivery-focused mobile application. The collaborative effort involved maintaining an integrated team structure, with half of our development team working directly with Singular, leveraging their expertise in finding and assembling the right talent possessing the necessary skills for our project.

The scope of work encompassed the complete development life cycle, from ideation to deployment, ensuring a seamless and efficient delivery section for our business. Key deliverables included a user-friendly app interface, robust backend functionality, and continuous optimization for performance and security.

With both short and long-term goals in mind, our ongoing collaboration with Singular Design is aimed at achieving sustained success and innovation in our app, aligning with our evolving business objectives.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

During the development of our mobile app, we have experienced measurable successes:

• Enhanced User Engagement: The launch of the app on Android and iOS has significantly improved the ordering process for our customers, offering both home delivery and in-store pickup options. Features like easy access to promotions and saved profiles have greatly enhanced user convenience and satisfaction.
• Robust and Scalable Backend: Built with NestJS and hosted on AWS, the app's backend is both robust and scalable, efficiently handling high order volumes and maintaining top-notch performance.
• Continuous Development: The ongoing introduction of new features, such as a central flow for ordering, a coupon book, customer engagement enhancements, social network login options, and push notifications, demonstrates a dedication to continuous improvement and adaptation to customer needs.
• Positive Financial Impact: The app has significantly contributed to an increase in order frequency and average order value, boosting overall revenue.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In terms of project management, our experience with Singular has been positive. Singular consistently demonstrates a high level of professionalism, effective communication, and a commitment to meeting deadlines.

What was your primary form of communication with Singular Design?

Virtual Meeting

What did you find most impressive or unique about this company?

What keeps us hooked on working with Singular is their incredible capacity for making us feel like the only client that matters. They've got this personal touch that goes beyond just a project, it's like they're on this journey with us. It's more than a partnership; it's a shared commitment to long-term success.

Are there any areas for improvement or something Singular Design could have done differently?

Our collaboration with Singular Design has been highly positive and fruitful. We particularly appreciate their dedication to finding the perfect match for our project needs. While this meticulous approach to selecting the right personnel did result in some initial delays, it ultimately reflects Singular Design's commitment to quality and long-term success. This level of care, we believe, sets Singular Design apart and makes them a valuable ally in software development.

BACKGROUND

Please describe your company and position.

I am the CEO of Perch.

Describe what your company does in a single sentence.

Crew Relationship Management software for Corporate AV/Video Production

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Singular Design to accomplish?

• MVP Engineering
• MVP Design

SOLUTION

How did you find Singular Design?

Bubble Marketplace

Why did you select Singular Design over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Singular Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design and Engineering of vertical-specific CRM

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

MVP ready for 5-user beta trial on deadline

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent project management - timelines, scope of deliverables, and ticket resolution were performed smoothly.

What was your primary form of communication with Singular Design?

Virtual Meeting
What did you find most impressive or unique about this company?

We were impressed with their ability to provide a professional development experience at an affordable price.

Are there any areas for improvement or something Singular Design could have done differently?

Been more clear about pricing structure up-front. It was hard to understand exactly how much work was going to be performed for exactly what cost.

BACKGROUND

Please describe your company and position.

I am the IT Manager of Distribuciones Globales, S.A.

Describe what your company does in a single sentence.

Manufacture of wooden doors

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Singular Design to accomplish?

• CRM tool
• Software development
• Web platform

SOLUTION

How did you find Singular Design?

• Referral

Why did you select Singular Design over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Singular Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A platform to be able to quote our products to customers in a friendly way that synchronizes with our ERP SAP Business One

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A fully functional platform designed according to our needs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We work under a methodology of weekly deliverables with review and progress meetings

What was your primary form of communication with Singular Design?

• Virtual Meeting

What did you find most impressive or unique about this company?

The way they understand our needs and adapt to them is impressive

Are there any areas for improvement or something Singular Design could have done differently?

Make in-person visits to better understand our business.

BACKGROUND

Please describe your company and position.

I am the Digital Channel Executive of the company

Describe what your company does in a single sentence.

Hardware franchise services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Singular Design to accomplish?

• Creation and maintenance of Construred marketplace

SOLUTION

How did you find Singular Design?

I don't have that information

Why did you select Singular Design over others?

Pricing fit our budget

How many teammates from Singular Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope is the implementation of the Construred marketplace, this includes implementation of stores with their products and maintenance of the platform as it is updated.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The implementation of the constructed marketplace was achieved with its different stores, products and features. A payment gateway was also developed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It has been excellent management, responding to the needs that the different suppliers and the platform itself require.

What was your primary form of communication with Singular Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The agility with which they work is unique and this is their competitive advantage in the market.

Are there any areas for improvement or something Singular Design could have done differently?

At the beginning of the project they should have better understood the need and developed the solution that would contribute the most in the long term.

BACKGROUND

Please describe your company and position.

I am the CEO of MindHyv

Describe what your company does in a single sentence.

A platform that focuses on business introduction and efficiency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Singular Design to accomplish?

Create initial site

SOLUTION

How did you find Singular Design?

Online Search

Why did you select Singular Design over others?

Company values aligned

How many teammates from Singular Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Singular is heading the entire development. wireframes, user experiences, design etc etc

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project is currently in process. They are communicative and creative. Great to work with

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Zero complaints. Claudia has been exceptionable. Very responsive and understand.

What was your primary form of communication with Singular Design?

Virtual Meeting

What did you find most impressive or unique about this company?

Their ability to understand. Not only what they know, but know what they do not. They work great as a team and I couldn't ask for better help!

Are there any areas for improvement or something Singular Design could have done differently?

There's nothing they need to improve on.

BACKGROUND

Please describe your company and position.

I am the VP Information Technology of the company

Describe what your company does in a single sentence.

Raw Cotton Marketing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Singular Design to accomplish?

• Assist in redevelopment of our mobile application.
• Improve the experience and simplify the technology stack.

SOLUTION

How did you find Singular Design?

Online Search

Why did you select Singular Design over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from Singular Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They are assisting us with our mobile application redesign:

• Delivering a fully functional mobile app with an enhanced user interface and improved user experience.
• New design elements, including visuals, layout, typography, and color schemes.
• User-Centered Design Artifacts: Wireframes, mockups, and interactive prototypes demonstrating the redesigned app's interface.
• User journey maps and flowcharts illustrating the updated user experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Weekly status updates on sprints with multiple platform test applications. Ever improving story tracking website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Progress is tracked in their website and things stayed on track. Always positive interactions even when problems arise. Great communication!

What was your primary form of communication with Singular Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have a great model and friendly, knowledgeable staff

Are there any areas for improvement or something Singular Design could have done differently?

Continue to improve process and story tracking website

BACKGROUND

Please describe your company and position.

I am the Founder of Chaîné.

Describe what your company does in a single sentence.

Peer-to-peer platform for renting, lending, buying, or selling designer fashion.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Singular Design to accomplish?

Create a MVP

SOLUTION

How did you find Singular Design?

Online Search

Why did you select Singular Design over others?

• Close to my geographic location
• Pricing fit our budget

How many teammates from Singular Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Singular Design is creating a fully functional MVP for our peer-to-peer designer clothing rental company. The team at Singular has helped structure and guide our idea as we develop our MVP and mobile app using Bubble.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Tasks are completed on time, with milestones and deadlines being delivered in line with the estimated date. Communication is clear, and team members are responsive.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management is organized and efficient. The team has efficiently guided the development of all phases toward project completion.

What was your primary form of communication with Singular Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Clear and constant communication

Are there any areas for improvement or something Singular Design could have done differently?

Not as of yet

BACKGROUND

Please describe your company and position.

I am the Founder of a mobile app

Describe what your company does in a single sentence.

Social membership app to save people money at the best bars in your city whilst connecting you to a new community

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Singular Design to accomplish?

• MVP iOS and Android App
• Backend

SOLUTION

How did you find Singular Design?

Online Search

Why did you select Singular Design over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Singular Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Making a MVP flutterflow iOS and Android app functional with an Airtable connected backend management system

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Functional app which can be managed via airtable

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they were very fast to deliver objectives and communicated well throughout. Would highly recommend

What was your primary form of communication with Singular Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Speed, cost and efficiency. Very high quality of work

Are there any areas for improvement or something Singular Design could have done differently?

There was a rotation of PM which would have been better to keep consistent

BACKGROUND

Please describe your company and position.

I am the Cofounder of a healthcare company

Describe what your company does in a single sentence.

Provides emergency and crisis management for individuals with anxiety

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Singular Design to accomplish?

• Help create an app to track symptoms related to melt downs

SOLUTION

How did you find Singular Design?

Online Search

Why did you select Singular Design over others?

• Pricing fit our budget
• Great culture fit

How many teammates from Singular Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

UX design was our biggest hold up.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• completion Of MVP

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project was slightly delayed, through no fault of singular. Communication was effective and quick about delays

What was your primary form of communication with Singular Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their project management approach was excellent.

Are there any areas for improvement or something Singular Design could have done differently?

I think a little more transparency about story points and what can be accomplished with in the points.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Cheers Ventures LLC

Describe what your company does in a single sentence.

Mobile application that allows users to select a bar, order drinks, pay for them, and pick them up when they are ready

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Singular Design to accomplish?

• App Development

SOLUTION

How did you find Singular Design?

• Referral

Why did you select Singular Design over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Singular Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Front-end app for users to select a bar and order drinks
• add a payment method
• rewards program
• view past orders
• leave a review Back-end app for bar owners to view orders and fulfill them
• dashboard to view bar performance
• edit menu
• add deals
• view reviews
• update bar information

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Story points

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they are timely and responded to my needs.

What was your primary form of communication with Singular Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Communication and reliability

Are there any areas for improvement or something Singular Designs could have done differently?

No, they do a great job