Siili Solutions

BACKGROUND

Please describe your company and position.

I am the Technical Director of Oy Plusdial Ab

Describe what your company does in a single sentence.

Mobile ticketing services for public transport authorities/companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Siili Solutions to accomplish?

• Create a system exceeding requirements of a public tender
• Have the developed system maintained and further developed by Siili
• Begin a long-term co-operation for serving also other future Customers of ours

SOLUTION

How did you find Siili Solutions?

Known based on earlier co-operation

Why did you select Siili Solutions over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Siili Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Prior to actual develipment project, pariticipating in initial planning and cost evaluation for producing response to tender, and continued with further development and support after project.

During project, developed a system for receiving and sending SMS messages, handling end customer billing, reporting tickets to 2 external systems over required APIs, mechanisms to detect suspected ticket fraud, reporting, UI for several end customer helpdesks, provision of receipts of purchases, refund mechanisms, etc. 
Providing several test and actual production environments in cloud environment, and creting tools and models for the permanent maintenance and further development team to carry out their work. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Fulfillment (and in fact, exceeding) of tender requirements, excellent ratings from our mutual Customer company satisfaction during and after development project, personal satisfaction as Product Owner

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was especially skilled, helpful, and solution driven. Managed also budget in an excellent way - very highly appreciated help from Product Owner and my companies overall project management point of view!

What was your primary form of communication with Siili Solutions?

Virtual Meeting

What did you find most impressive or unique about this company?

Despite developers coming from one country, my company residing in another country, and our mutual Customer in a third country, communication worked well. All participants were very professional in learnig new areas of technologies (and even teaching Product Owner to adopt lean development), committed to producing value, and solve unforeseen issues on the fly. The end result is perhaps best testimony: We have run it in production for two years with no downtime!

Are there any areas for improvement or something Siili Solutions could have done differently?

Not really. Every project faces unforeseen challenges (ours, mostly due to delays by external parties), but Siili's attitude to solve them was superb!