Shrinivas Sugandhalaya (MUM) LLP

BACKGROUND

Please describe your company and position.

I am the CEO of LA Essence Traders

Describe what your company does in a single sentence.

Incense wholesaler in a neighborhood in Los Angeles, California.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shrinivas Sugandhalaya (MUM) LLP to accomplish?

• Establish a consistent and reliable supply of high-quality incense products for wholesale distribution.
• Ensure timely delivery and smooth logistics to support growing customer demand.
• Develop a long-term partnership with a reputable and authentic incense manufacturer.

SOLUTION

How did you find Shrinivas Sugandhalaya (MUM) LLP?

Online Search

Why did you select Shrinivas Sugandhalaya (MUM) LLP over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Shrinivas Sugandhalaya (MUM) LLP was responsible for supplying high-quality incense products for wholesale distribution in the U.S. market. The scope of work included the procurement, packaging, warehousing, and timely international shipping of bulk incense stock. They managed logistics and inventory coordination to ensure consistent availability and quality control. Key deliverables included:

1. Regular supply of top-selling incense lines such as Nag Champa
2. Custom packaging to suit U.S. market preferences
3. Reliable shipping schedules and accurate fulfillment
4. Responsive communication for inventory updates and reordering
   Their role was crucial in helping us maintain steady stock levels and meet the growing demand from retailers and online customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• 30% increase in inventory turnover within 3 months
• On-time delivery rate of 98%
• Reduced stockouts and improved customer satisfaction
• Enabled consistent supply 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was efficient and reliable. Deliveries were consistently on time, and they responded quickly to our inquiries and order adjustments. Communication was smooth, and they were proactive in resolving any minor issues.

What was your primary form of communication with Shrinivas Sugandhalaya (MUM) LLP?

Virtual Meeting

What did you find most impressive or unique about this company?

Their reputation as the manufacturers of Satya incense, especially the world-renowned Champa, sets them apart in the industry. The consistent quality, authentic fragrance, and traditional craftsmanship make their products truly unique. I was also impressed by their ability to maintain heritage while meeting modern distribution needs.

Are there any areas for improvement or something Shrinivas Sugandhalaya (MUM) LLP could have done differently?

Overall, the experience was excellent. One area for improvement could be providing more real-time tracking updates for international shipments. This would help us plan our inventory even more efficiently.

BACKGROUND

Please describe your company and position.

I am the Director of Procurement of California Essence Traders

Describe what your company does in a single sentence.

California Incense Company, based in Beaumont, California, offers handcrafted incense sticks made from natural ingredients, designed to promote relaxation and well-being. Their products are free from synthetic fragrances, emphasizing quality and authenticity in every scent.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shrinivas Sugandhalaya (MUM) LLP to accomplish?

• Secure a dependable wholesale supplier of authentic incense sticks to maintain inventory for our retail operations.
• Ensure competitive pricing and consistent product quality for long-term B2B distribution.

SOLUTION

How did you find Shrinivas Sugandhalaya (MUM) LLP?

Online Search

Why did you select Shrinivas Sugandhalaya (MUM) LLP over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Shrinivas Sugandhalaya (MUM) LLP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We sourced bulk incense sticks from Shrinivas Sugandhalaya (MUM) LLP, a well-established distributor based in India. They handled the wholesale supply process for international delivery, providing high-quality incense products with reliable packaging and timely export logistics. Key deliverables included product consistency, export documentation, and dependable fulfillment for our retail distribution in the U.S. market.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We achieved a 30% increase in inventory turnover within the first quarter of working with Shrinivas Sugandhalaya (MUM) LLP. Their consistent supply enabled us to maintain 100% stock availability, reducing backorders and improving customer satisfaction across retail and online channels.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Shrinivas Sugandhalaya (MUM) LLP maintained clear communication throughout the ordering and delivery process. All shipments arrived on schedule, and they provided timely updates on dispatch and tracking. They were responsive to our inquiries and flexible with documentation and bulk order requirements, making the overall experience smooth and reliable.

What was your primary form of communication with Shrinivas Sugandhalaya (MUM) LLP?

Email or Messaging App

What did you find most impressive or unique about this company?

Shrinivas Sugandhalaya (MUM) LLP is one of the manufacturers of Nag Champa, one of the world’s most iconic and beloved incense fragrances. Their deep legacy, product authenticity, and consistent quality made them stand out in the global incense market.

Are there any areas for improvement or something Shrinivas Sugandhalaya (MUM) LLP could have done differently?

While overall communication was good, a more streamlined process for order confirmations and tracking updates would make the experience even smoother. That said, they’ve recently added new distributor pages with direct contact options on their website, which is a great step forward in improving accessibility and support for buyers like us.