Shipping & Fulfillment Made Easy

ShipTop is a leading eCommerce fulfillment provider, utilizing advanced technology and a customer-focused approach to help businesses grow. Our comprehensive digital solution combines a multi-channel order and inventory management system with a fast and reliable fulfillment process, enabling eCommerce merchants to scale and succeed. With exceptional customer feedback, ShipTop offers the highest service levels at competitive rates, making fulfillment accessible for every company.

Undisclosed
Undisclosed
50 - 249
Vaughan, Canada
Founded 2021

Total Reviews: 4

Average Referral Rating: 5.0 /5

Most Common Project Size: $50,000 to $199,999; $XX,XXX – $XXX,XXX

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ShipTop Review Insights

Overall Review Rating

4.9

Quality 4.9
Schedule 4.8
Cost 5.0
Willing to Refer 5.0

Top Mentions

Review Highlights

Reliable Partner for Growth

ShipTop is seen as a reliable partner that supports business growth. Clients note that ShipTop’s services have enabled them to expand their operations and improve logistics.
Areas for Geographic Expansion

A few clients mentioned the need for ShipTop to expand their fulfillment services to Europe and Australia to support growing brands aiming for international markets.
Competitive Pricing

Multiple reviews mention ShipTop’s competitive pricing as a key factor in their selection. Clients found their services to be good value for money, fitting well within their budgets.
Strong Customer Support

ShipTop's customer support is frequently highlighted as impressive. Clients appreciate their availability through various communication channels such as WhatsApp, virtual meetings, and email, ensuring quick resolution of issues.
Proactive Communication

ShipTop’s proactive and constant communication is a recurring theme in the reviews. Clients value their immediate response to phone calls and regular updates throughout the process.
Advanced Inventory Management

Clients appreciate ShipTop’s well-organized inventory management and their flexibility in handling replenishments and Shopify orders. They often fulfill requests in advance, showcasing their efficiency.

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ShipTop Reviews

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Fulfillment Warehousing & Distribution
Confidential
Nov. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

''They are always available to answer questions and jump on calls to discuss our concerns.''

Sep 4, 2023

E-Commerce Manager, WagBone

Allison Gardner

eCommerce
Vancouver, British Columbia
1-10 Employees
Online Review
Verified

A pet products company has hired ShipTop for order fulfillment BPO. They handle the client's Shopify and B2B orders and also manage customer product returns.

ShipTop delivers reliable, fast, and accurate order fulfillment work for the client's e-commerce while reducing shipping costs. ShipTop uses virtual meetings, email, and an online logistics consulting portal as their main tools. The client also praises the team's attentive and friendly approach.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Ecommerce Manager of WagBone

Describe what your company does in a single sentence.

Our search for quality products for our pets led us to start WagBone. WagBone offers a curated line of stylish and functional pet accessories that are thoughtfully designed for you and your pets. As pet parents, we understand the importance of finding high quality and durable pet accessories for our furry friends.

That's why we spent months searching near and far for the best brands and partners, carefully curating every product to ensure only the highest standards. At WagBone, we are committed to offering a curated selection of pet accessories that are unique, stylish, and are made of high-quality sustainable materials.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ShipTop to accomplish?

Ecommerce order fulfillment
B2B order fulfillment
Returns management

SOLUTION

How did you find ShipTop?

Online Search
Referral

Why did you select ShipTop over others?

High ratings
Pricing fit our budget
Company values aligned

How many teammates from ShipTop were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

In 2021, we partnered with ShipTop to act as our e-commerce fulfillment provider. ShipTop has been fulfilling our D2C Shopify orders, B2B orders, and managing our customer returns. They have been a reliable partner, allowing us to grow our brand.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They have been a reliable partner, offering us fast and accurate order fulfillment while helping us reduce our shipping costs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The ShipTop team offers fast and accurate order fulfillment for our Shopify orders, handling our B2B shipments to our retail partners, and managing our customer returns. Their online portal offers us a complete overview of our fulfillment and logistics project.

What was your primary form of communication with ShipTop?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The ShipTop team is friendly and attentive to our needs. They are always available to answer questions and jump on calls to discuss our concerns. Their online portal provides us with an easy to use tool to oversee our logistics and fulfillment.

Are there any areas for improvement or something ShipTop could have done differently?

They currently don't offer order fulfillment to Europe and Australia. As a growing brand, we are expanding our business to Europe and need a partner who can help us with fulfillment.

RATINGS

5.0

Fulfillment Warehousing & Distribution
Confidential
Jan. 2023 - Ongoing

4.5

Quality: 4.5

Schedule: 4.0

Cost: 5.0

Willing to Refer: 5.0

"We're impressed with their customer support."

Jul 4, 2024

Assistant Manager, E-Commerce Company

S. Lokesh

eCommerce
India
201-500 Employees
Online Review
Verified

ShipTop provides fulfillment services for an e-commerce company. They're in charge of delivering orders to customers within 3–4 days.

Thanks to ShipTop's efficient delivery service, the client has seen an increase in monthly subscription orders and reduced customer complaints. The team is quite reliable — they're able to resolve unexpected issues within a day. Overall, their customer service has been exceptional.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Assistant Manager of an e-commerce company

Describe what your company does in a single sentence.

E-commerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ShipTop to accomplish?

Fulfillment
Faster Delivery
Low Rates

SOLUTION

How did you find ShipTop?

Online Search

Why did you select ShipTop over others?

Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from ShipTop were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Fulfillment service with best rates and faster deliveries to our customers how orders our brand called Vedix. Its hair care products, so customers gerelly expect the deliveries within 3-4 days.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Shiptop helpping us to deliery our orders on time, so we reduced our customer complaints, so our monthly subscription orders are increased.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Shiptop team is available in Whats app group, if required they will connect in Google meet and resolve if we face any issues within a day.

What was your primary form of communication with ShipTop?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with their customer support.

Are there any areas for improvement or something ShipTop could have done differently?

No, They are very good at all the geographics

RATINGS

4.5

Warehousing & Distribution
$50,000 to $199,999
Oct. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are doing a stellar job."

Jan 8, 2024

President, Lift Caddy

Sean Hannigan

Sports
Vernon, British Columbia
1-10 Employees
Online Review
Verified

ShipTop provides fulfillment services for an electric rack lift manufacturer. ShipTop is responsible for the client's products' shipping, warehousing, and order fulfillment.

ShipTop's work meets the client's expectations. The team answers calls immediately and has constant communication with the client throughout the process. ShipTop delivers work on time and is responsive via virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the President of Lift Caddy

Describe what your company does in a single sentence.

We manufacture electric bike rack lifts

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ShipTop to accomplish?

warehousing
Fulfilment

SOLUTION

How did you find ShipTop?

Online Search

Why did you select ShipTop over others?

Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

Ship Top orchestrated seamless shipping, warehousing and order fullfilment

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Constant communication throughout the entire process

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All processes were delivered on time with constant communication

What was your primary form of communication with ShipTop?

Virtual Meeting

What did you find most impressive or unique about this company?

They answered phone calls immediately

Are there any areas for improvement or something ShipTop could have done differently?

They are doing a stellar job.

RATINGS

5.0

Fulfillment
Confidential
Jan. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They are doing the job in advance and are very flexible with our requests."

Jul 21, 2023

Demand Planner, E-Commerce Company

Anonymous

eCommerce
United Kingdom
51-200 Employees
Online Review
Verified

ShipTop provides fulfillment services for an e-commerce company. The team assists the client with inventory management, sending replenishments to Amazon when required, and fulfilling Shopify orders.

ShipTop's performance rate meets the client's expectations and requirements. The team is friendly and professional. ShipTop is flexible to the client's requests and performs work in advance, being responsive through email and virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Demand Planner of an ecommerce company

Describe what your company does in a single sentence.

Providing health and personal care brands in e-commerce channel.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ShipTop to accomplish?

Well-organized Inventory Management

SOLUTION

How did you find ShipTop?

Online Search
Other

Why did you select ShipTop over others?

High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from ShipTop were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ShipTop is one of our trusted 3PL. Manage our inventory professionally and sending of replenishments to Amazon whenever we have request. Fulfill shopify orders.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Performance rate of ShipTop wherein all requests are fulfilled.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Honestly, they are doing the job in advance and are very flexible with our requests.

What was your primary form of communication with ShipTop?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They handle their customer professionally and of course in a friendly manner.

Are there any areas for improvement or something ShipTop could have done differently?

Maybe you can improve your system that will automatically synced the stocks with Shopify. :)

RATINGS

5.0

Locations (3)

41 - 49

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ShipTop

Shipping & Fulfillment Made Easy

3 Locations

Focus

Highly Rated Similar Providers

ShipTop Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Reliable Partner for Growth

Areas for Geographic Expansion

Competitive Pricing

Strong Customer Support

Proactive Communication

Advanced Inventory Management

Reviews mentioning:

ShipTop Reviews

Order Fulfillment BPO for Pet Products Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Fulfillment Services for E-Commerce Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Fulfillment Services for Electric Rack Lift Manufacturer

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Fulfillment Services for E-Commerce Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Locations (3)