Shiporo

BACKGROUND

Introduce your business and what you do there.

I am the COO at an educational company. We offer services to help students improve their R Score, enhancing their chances for successful university applications.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shiporo to accomplish?

We hired Shiporo to take over our entire ecommerce fulfillment and shipping. Previously, we managed logistics, storage, and employees in-house, which was a significant headache. Shiporo now handles everything from A to Z with speed and accuracy, and it costs us less than doing it ourselves.

SOLUTION

What was the scope of their involvement?

Shiporo stores our inventory, receives Shopify orders, packages and fulfills the orders, and ships them. Due to the nature of our product, we handle customer service ourselves, although Shiporo did offer to manage that as well.

How did you find Shiporo?

Online search.

Why did you choose Shiporo over other options you considered?

We chose Shiporo because of their high ratings, pricing that fit our budget, and a great culture fit.

What is the status of this engagement?

The project started in November 2025 and is ongoing.

How many teammates from Shiporo were assigned to your project?

There were 2-5 people from Shiporo assigned to our project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have seen measurable improvements in both speed and cost. Shiporo ships all our orders by 2pm on the following business day, which is excellent. We are saving money on fulfillment and shipping costs. These improvements have allowed us to scale without worrying about logistics, and our customers are happy with the speed of shipping.

What was your primary form of communication with Shiporo?

We communicated through in-person meetings, virtual meetings, and email or messaging apps.

How did Shiporo perform from a project management standpoint?

Project management has been great. Luca is doing an excellent job, and Shiporo consistently delivers on time.

What did you find most impressive about them?

Shiporo provides great and clear communication, is organized, and truly understands the needs of their clients.

Are there any areas they could improve?

No, there is nothing I would suggest for improvement.

BACKGROUND

Introduce your business and what you do there.

I am the Founder of a B2C e-commerce management company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Shiporo?

We needed to find a key pricing and shipping solution for our B2C ecommerce business.

SOLUTION

What was the scope of their involvement?

Shiporo handled the storage and shipments of our B2C ecommerce orders. Their main deliverables included warehousing, order fulfillment, and shipping coordination.

How did you find Shiporo?

Online search.

Why did you select Shiporo over others?

We chose Shiporo because they are close to our geographic location, their pricing fit our budget, and we felt a great culture fit.

What is the status of this engagement?

The project started in July 2025 and is ongoing.

How many teammates from Shiporo were assigned to your project?

There were 2-5 people from Shiporo assigned to our project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We saw a reduction of 20% in pricing and handling time has always been respected. These improvements in pricing and delivery times demonstrated clear progress and success.

What was your primary form of communication with Shiporo?

We primarily communicated through virtual meetings and email or messaging apps.

How did Shiporo perform from a project management standpoint?

Shiporo delivered on time throughout the project.

What did you find most impressive about them?

The most impressive aspect is Shiporo's communication.

Are there any areas they could improve?

No, there is nothing I would suggest for improvement.

BACKGROUND

Please describe your company and position.

I am the CEO of Hornet Energy

Describe what your company does in a single sentence.

Honey based energy gels for endurance sports.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shiporo to accomplish?

• Provide reliable 3PL eCommerce fulfillment for a fast-growing Canadian brand. Absorb rapid DTC order growth, keep shipping costs low on lightweight parcels, and support Shopify orders pick and pack and fulfillment across Canada and the US.
• Peace of mind

SOLUTION

How did you find Shiporo?

Online Search

Why did you select Shiporo over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Shiporo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Shiporo ensured our orders were delivered on time every time at a resonable price with superb customer service.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

100% Same-day fulfillment rate before 2PM cutoff

100% Order Accuracy Rate

Zero SLA Misses

Lowered Shipping Costs

Advanced Reporting and Dashboards

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Professional and assidute.

What was your primary form of communication with Shiporo?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The care and attention to detail that goes into every order was impressive.

Are there any areas for improvement or something Shiporo could have done differently?

Honestly, no.