SERP Giant Business Solutions

BACKGROUND

Please describe your company and position.

I am the Owner of Austin Plumbing & Heating

Describe what your company does in a single sentence.

Texas exterior experts crafting homeowner outdoor oases with quality construction.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SERP Giant Business Solutions to accomplish?

• Modern Web Design & Development
• SEO for Local Ranking

SOLUTION

How did you find SERP Giant Business Solutions?

• Online Search
• Referral
• Clutch Site

Why did you select SERP Giant Business Solutions over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from SERP Giant Business Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Working with SerpGiant has been a smooth and productive experience from start to finish. Their team was responsive, detail-oriented, and delivered everything on time. They took the time to understand my goals and built a website that looks great and performs even better. Communication was clear throughout the project, and any adjustments I requested were handled quickly. I’m extremely satisfied with the results and would absolutely recommend SerpGiant to anyone looking for reliable web development services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since launching the new website, I’ve seen a noticeable improvement in performance. Page load times have decreased by over 40%, and the site is now fully responsive across all devices. Within the first month, user engagement increased, bounce rate dropped by 25%, and I started getting more inquiries through the contact form. Their work clearly made a positive impact on both functionality and conversion.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SerpGiant’s project management was organized and efficient. They provided a clear timeline at the start and stuck to it, delivering each phase on schedule. Communication was easy—they responded quickly to questions and were always open to feedback. Whenever I had a request or change, they handled it promptly without any hassle. Their proactive updates and transparent process made the entire experience stress-free.

What was your primary form of communication with SERP Giant Business Solutions?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out the most about SerpGiant was their ability to combine technical skill with real business understanding. They didn’t just build a site—they thought about how it would support my goals. Their attention to detail, fast turnaround, and genuine interest in getting things right made them feel like a partner, not just a service provider. It’s rare to find a team that’s both highly skilled and easy to work with.

Are there any areas for improvement or something SERP Giant Business Solutions could have done differently?

Overall, I had a great experience with SerpGiant, but if I had to mention one area for improvement, it would be providing a bit more documentation or walkthroughs after the project was completed. A quick guide or short video on how to manage the backend would have been helpful for someone not very tech-savvy. That said, anytime I had questions, their team was quick to assist—so it didn’t slow me down.