Serbyte Networking Group Reviews (1), Pricing, Services & Verified Ratings

IT Managed Services
$50,000 to $199,999
Jan. 2012 - Ongoing

4.5

Quality: 4.5

Schedule: 4.5

Cost: 4.0

Willing to Refer: 4.5

“Serbyte Networking Group really feels like a part of our team.”

Sep 19, 2022

Executive Director, Nonprofit Organization

Anonymous

Other industries
Seattle, Washington
11-50 Employees
Phone Interview
Verified

Serbyte Networking Group provides IT support for a nonprofit organization. They've purchased and installed the client's hardware, software, and server and provide cybersecurity and web maintenance support.

Serbyte Networking Group's support has boosted efficiencies within the client's team and processes. A reliable IT partner, the team is able to meet deadlines and stay within budget. They are quick to attend to the client's needs and provide top-notch IT assistance as needed.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the executive director at a nonprofit environmental organization. We work to connect people around Washington State to solutions for environmental issues that they can do at home and in their community.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Serbyte Networking Group?

We needed a company that could handle our IT needs.

SOLUTION

What was the scope of their involvement?

Serbyte Networking Group provides ongoing managed IT support for us. They’ve purchased, installed, and set up all of our hardware, software, and servers. They’re also in charge of our cybersecurity and website maintenance and hosting.

What is the team composition?

We’ve worked with Peter (Owner & Founder) from Serbyte Networking Group.

How did you come to work with Serbyte Networking Group?

We found Serbyte Networking Group through a referral.

How much have you invested with them?

We’ve spent around $85,000 so far.

What is the status of this engagement?

We started working together in January 2012, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Serbyte Networking Group’s support has boosted our team’s efficiency.

How did Serbyte Networking Group perform from a project management standpoint?

Serbyte Networking Group has performed well in terms of project management. They’re able to meet our deadlines and budget. We typically communicate through email.

What did you find most impressive about them?

Serbyte Networking Group really feels like a part of our team.

Are there any areas they could improve?

They could improve their response time.

RATINGS

4.5

Serbyte Networking Group