Sellersupport

BACKGROUND

Introduce your business and what you do there.

I’m the owner of an e-commerce company. We sell home and kitchen products on Amazon in India.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sellersupport to accomplish for your company?

I’ve hired Sellersupport to onboard and launch my products on Amazon and Flipkart. The team also creates product listings and provides monthly account management and advertising services.

SOLUTION

What was the scope of their involvement?

Sellersupport handles everything related to our e-commerce platforms. We only create more products for customers and pack and ship our products. The team has handled product listing, creating variations, branding, approvals, A+ listings, brand store design, PPC ads, and Meta ads.

What is the team composition?

We’ve worked with an few number of teammates from Sellersupport.

How did you come to work with Sellersupport?

We found them through an online search. We chose them over other options because they had high ratings, their pricing fit our budget, they had a great culture fit, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We started working with them in July 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were able to break even in just four months, and since then, we’ve had 40% month-over-month (MoM) growth in sales. I’m reinvesting the profit in getting more products for my brand. Sellersupport has provided training for managing the Amazon dashboard, and we fetch other reports from Amazon itself.

How did Sellersupport perform from a project management standpoint?

Sellersupport delivers on time. We communicate through virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

I’m impressed with their project handling approach, communication, and team.

Are there any areas they could improve?

There’s nothing they need to improve.