Securitas knows Security. It is our only business. As The Leader in Protective Services, we invest in people, knowledge and technology to deliver customized, cost-effective and class-leading solutions. Our parent company, Securitas AB, is a global company headquartered in Stockholm, Sweden and employs over 370,000 people in 58 countries. Securitas USA, and its 95,000 employees and more than 500 branch managers, is the most locally-focused security company in the United States.
With a 91% customer retention rate, Securitas is the only organization capable of providing security expertise and solutions across the Six Pillars of Protective Services; specifically: On-Site, Mobile, and Remote Guarding; Electronic Security, Fire & Safety, and Corporate Risk Management. Through our class-leading Securitas Operation Center and by leveraging the largest Mobile footprint in North America, Securitas is now also delivering Integrated Guarding, a customizable and cohesive security solution.
Interested in joining Securitas? Every day more than 10,000 organizations around the world rely on Securitas professionals to keep their human, property and intellectual assets safe and secure. Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. We offer a broad range of employment opportunities, including security professionals, branch managers, business development staff, and a wide variety of management and leadership roles. Our core values are Integrity, Vigilance and Helpfulness. If you live by these values, we’re looking for you to join us!
Customer Service Outsourcing for Office Cleaning Company
Customer Service Outsourcing
Less than $10,000
Sep. 1980 - Ongoing
4.5
Quality
5.0
Schedule
3.5
Cost
3.0
Willing to Refer
4.5
"We seem to be on the same path."
Dec 21, 2022
Employee, Office Cleaning Company
Anonymous
Other industries
Saint Paul, Minnesota
11-50 Employees
Survey Response
Securitas Security Services USA, Inc. provides customer service support to help an office cleaning company satisfy their end clients.
Securitas Security Services USA, Inc. has helped the client scale globally with their staff and customers. The client appreciates that the vendor seems to have the same vision as their company. Moreover, the vendor communicates clearly via email, phone, and meetings.
BACKGROUND
Briefly describe what your company does and your role there.
Clean offices vacuum clean off desk and tables and dining areas
OPPORTUNITY / CHALLENGE
What were your company's goals when you started looking for a partner?
To make sure every customer is satisfied and make sure my company tries to do 100 percent
SOLUTION
Describe the scope of your partner's work with your company. Please include a summary of any key tasks or deliverables.
Mainly to make sure the customers are satisfied and happy
How many people does your company work with?
1-5
How did you find this provider?
Online organic search
Why did you choose to work with them?
High ratings or positive reviews
RESULTS & FEEDBACK
What are the results or deliverables of this partnership that demonstrate progress or success?
Making the company more globeal with the staff and customers
How does your team communicate with this service provider?
In-Person Meetings
Virtual Meetings
Phone calls
Email or Messaging App
What did you find most impressive or unique about this company?
We seem to be on the same path.
RATINGS
4.5
Quality
5.0
Service & Deliverables
Schedule
3.5
On time / deadlines
Cost
3.0
Value / within estimates
Willing to Refer
4.5
NPS
Showing 1-1 of
1 Reviews
Locations (3)
9 Campus DriveParsippany-Troy Hills, NJ,
United States07054
More than 5k
27 Calle González Giusti00966
More than 5k
Lindhagensplan 70112 43
More than 5k
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