Scope Digital

BACKGROUND

Please describe your company and position.

I am the Owner of D&M Plumbing & Maintenance

Describe what your company does in a single sentence.

We provide plumbing services to the local area

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Scope Digital to accomplish?

• New website
• Conversion tracking

SOLUTION

How did you find Scope Digital?

Online Search

Why did you select Scope Digital over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Scope Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed to expand our online presence beyond our Facebook page and decided that it's time for a website. After assessing a number of vendors we chose Scope Digital for the website design of our plumbing company. We needed a modern, user-friendly, and visually appealing website that showcases the services and expertise of the company. Scope Digital explained that the website will serve as a powerful marketing tool to attract potential customers, build trust, and enhance the company's online presence. 

Scope of work: 

Scope Digital was responsible for designing and developing a fully functional website which was built on Wordpress - a user-friendly content management system (CMS) to enable easy updates and maintenance in the future. The design was requested to be responsive, ensuring a seamless experience across all devices, including desktops, tablets, and mobile phones. 

Key Deliverables: The following deliverables were provided as part of the website design project: 

• Homepage Design: Creation of an engaging and informative homepage that highlights the core services, brand identity, and a clear call-to-action. 
• Services Page: Development of a services page that details the range of plumbing services offered. 
• About Us Page: Design of an "About Us" page that introduces the company's history, mission, and team members. 
• Contact Us Page: Creation of a contact page with a user-friendly contact form, location information, and contact details. 
• Testimonials/Reviews: Integration of a testimonials/reviews section to showcase positive customer feedback and build credibility. 
• Gallery/Portfolio: Inclusion of a gallery/portfolio section to display past plumbing projects and demonstrate the company's expertise. 
• Blog/News Section (Optional): Development of a blog/news section to publish plumbing tips, industry updates, and company news. 
• SEO-Friendly Structure: Ensuring the website's structure is optimized for search engines to improve online visibility and organic traffic.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As discussed with Scope: 

• Increased Website Traffic 
• Improved User Engagement 
• Higher Conversion Rates 
• Enhanced Mobile Responsiveness 
• Improved Search Engine Ranking 
• Positive Customer Feedback
• Increased Leads or Inquiries 
• Lower Customer Support Requests 
• Higher Return on Investment (ROI) 
• Increased Brand Awareness

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the entire project, Scope Digital consistently demonstrated their expertise and attention to detail. They provided regular updates, keeping me informed about the project's progress and promptly addressing any questions or concerns that arose. Their team's clear communication made the collaboration smooth and enjoyable. 

Overall, I cannot praise Scope Digital enough for their exceptional project management and web design expertise. Thanks to their efforts, I have a website that truly represents my brand and engages my target audience effectively. I wholeheartedly recommend Scope Digital to any business seeking a reliable, innovative, and results-driven web design partner.

What was your primary form of communication with Scope Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Greats support and attention to detail stood out for us.

Are there any areas for improvement or something Scope Digital could have done differently?

In-person would've obviously helped but isn't necessary