Scalethinker

BACKGROUND

Please describe your company and position.

I am the Co-Founder of TheZabTwins

Describe what your company does in a single sentence.

The FBA Start-Up provides coaching, training, and support for individuals building Amazon FBA private label businesses. Our services include product research guidance, supplier sourcing support, branding assistance, listing optimization, PPC education, mentorship, and business-building resources for e-commerce sellers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Scalethinker to accomplish?

• To give students a platform which becomes their assistant in their Amazon FBA journey

SOLUTION

How did you find Scalethinker?

Other

Why did you select Scalethinker over others?

High ratings

How many teammates from Scalethinker were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

ScaleThinker was hired to support the planning, development, and improvement of our technology systems and internal software infrastructure. The scope of work included building and refining custom software solutions, improving backend workflows, supporting integrations between platforms, troubleshooting technical issues, and helping us create a smoother experience for both our team and our students. Key deliverables included: Custom software and platform support: Development and improvements to internal software systems used to support our student experience and business operations. Workflow and automation improvements: Creation and optimization of automations to reduce manual work, improve efficiency, and streamline internal processes. System integrations: Support with connecting different tools and platforms used across the business. Technical troubleshooting: Support with identifying and resolving technical issues that could impact operations or user experience. User experience improvements: Enhancements to make our systems easier to navigate, more reliable, and better aligned with the needs of our students and team. Overall, ScaleThinker’s work has helped improve the functionality, reliability, and scalability of our technology systems while supporting a more organized and efficient operational structure.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project helped us create a more efficient, organized, and scalable technology structure for our business. As a result of ScaleThinker’s work, we were able to improve internal workflows, reduce manual tasks, streamline student onboarding, and create a smoother user experience across our systems. Measurable outcomes included: Improved operational efficiency: Internal processes became more streamlined, allowing our team to complete tasks faster and with fewer manual steps. Reduced manual workload: Automations and improved workflows helped decrease repetitive administrative work for our team. Better student experience: Students were able to access resources, tools, and program-related support through a more organized and user-friendly system. Improved platform functionality: Custom software improvements helped make our systems more reliable, easier to use, and better aligned with our business needs. Greater scalability: The project gave us a stronger technical foundation to support business growth, higher student volume, and more organized internal operations. Overall, the work completed by ScaleThinker allowed us to improve efficiency, reduce friction in our internal processes, and better support our students as our company continues to grow.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ScaleThinker demonstrated strong project management throughout the process. They were organized, communicative, and responsive to our needs as the project progressed. Deliverables were completed in a timely manner, and when priorities shifted or adjustments were needed, they were quick to adapt and provide solutions. They were also proactive in identifying opportunities to improve our systems and workflows, rather than simply completing tasks as assigned. Their team was easy to work with, responsive to feedback, and consistently focused on creating practical solutions that supported our business goals. Overall, ScaleThinker managed the project professionally, delivered items on time, and responded quickly and effectively whenever we needed support, clarification, or adjustments.

What was your primary form of communication with Scalethinker?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about ScaleThinker was their ability to understand our business needs and turn them into practical, customized technology solutions. They did not take a one-size-fits-all approach. Instead, they took the time to understand how our team operates, where the gaps were, and what would make the biggest impact. Their technical skill, problem-solving ability, and responsiveness were especially impressive. They were able to take complex ideas and build systems that made our internal processes more efficient and easier to manage. Overall, what made ScaleThinker unique was their combination of technical expertise, strategic thinking, and genuine care for creating solutions that actually worked for our business.

Are there any areas for improvement or something Scalethinker could have done differently?

There are no major areas for improvement that come to mind. Overall, ScaleThinker was responsive, knowledgeable, and easy to work with throughout the project. They understood our needs, delivered strong solutions, and were flexible when adjustments were required. If anything, continued proactive updates during certain phases of the project would be helpful as projects scale and priorities shift. However, any questions or requests we had were always addressed quickly and professionally. Overall, we were very satisfied with the work completed and would consider the partnership a success.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of Migration Guru Pty Ltd, a legal company. We provide expert migration advice and visa application services for skilled, business, employer-sponsored, spouse, and student visas in Australia. We leverage a multilingual team with over 25 years of experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Scalethinker to accomplish for your business?

We needed to build AI voice agents to answer calls for three businesses.

SOLUTION

What was the scope of their involvement?

Scalethinker has designed, developed, and deployed three voice agents, one application screening agent, and one HR agent.

What is the team composition?

We’ve worked with one teammate from Scalethinker.

How did you come to work with Scalethinker?

We found them on Upwork. We chose them because they had high ratings, and their pricing fit our budget.

What is the status of this engagement?

We started working with them in June 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Scalethinker has delivered draft AI agent prototypes that we’ve tested and demonstrated. We’ve seen lots of benefits, including improvements in efficiency, cost savings, and customer satisfaction. For example, we’ve seen a 100% increase in the number of calls we handle.

How did Scalethinker perform from a project management standpoint?

They deliver on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Scalethinker is very responsive and has a good understanding of our requirements.

Are there any areas they could improve?

No, there aren’t any.

BACKGROUND

Introduce your business and what you do there.

I’m a department director of Soho Platters, a catering services company. We provide catering services for meetings and events, offering online or phone ordering, freshly prepared platters, salads, and desserts, with delivery and setup included.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Scalethinker?

We needed help building a complex CRM system.

SOLUTION

What was the scope of their involvement?

Scalethinker has been helping us develop a complex CRM system. The team has been responsible for coding and programming the platform from beginning to end. The CRM system includes features like customer management, order tracking, and reporting.

What is the team composition?

I don't know how many members of Scalethinker’s team work on our project.

How did you come to work with Scalethinker?

We found Scalethinker through an online search. We chose them over other options because their company values aligned with ours.

What is the status of this engagement?

We started working together in July 2026, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to Scalethinker's work, we've seen a 20% increase in sales.

How did Scalethinker perform from a project management standpoint?

Scalethinker has delivered on time. We communicate via email and messaging apps.

What did you find most impressive about them?

Scalethinker's sharpness in understanding what we want is impressive.

Are there any areas they could improve?

I don't think there's anything they can improve on.

BACKGROUND

Please describe your company and position.

I am the CEO/Founder of MentaraIQ

Describe what your company does in a single sentence.

AI platform for coaches and creators to create their own AI Mentor trained on their content.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Scalethinker to accomplish?

• To build a fully functional platform that helps create AI mentors
• Build a website that converts users
• Build a product that users love

SOLUTION

How did you find Scalethinker?

Online Search

Why did you select Scalethinker over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Scalethinker were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

This was a very detailed project to build an AI software from scratch. This involved creating our website, creating the workflow for prospects. It also included creating the actual function of the platform upon user signups which is to allow users to create their own custom AI chatbot/mentor from scratch with 0 coding needed. Complete full build-out.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Built a fully functioning AI platform/subscription which now has multiple user signups and demos daily.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their time delivery was on point, and communication was incredible. Communication is a massive priority and theirs was amazing.

What was your primary form of communication with Scalethinker?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The willingness to go above and beyond and TRULY CARE about what we are building

Are there any areas for improvement or something Scalethinker could have done differently?

Not as of now