Scaleroot Technologies

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Custrex Digitell

Describe what your company does in a single sentence.

Custrex Digitell creates innovative solutions that transform how businesses connect with their customers. From digital marketing to content creation and crowdsourcing platforms, we deliver excellence in every interaction.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Scaleroot Technologies to accomplish?

• Help us implement some critical projects for our clients, with DevOps and DevSecOps
• Help with AI powered solutions

SOLUTION

How did you find Scaleroot Technologies?

Referral

Why did you select Scaleroot Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Scaleroot Technologies were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Scaleroot Technologies has been a pivotal partner in scaling our global operations. They expertly managed the implementation of several high-stakes projects for our US-based clients, providing robust DevOps and DevSecOps support that ensured seamless, secure deployment pipelines.

Beyond infrastructure, their consultancy was instrumental in our AI adoption journey. By developing custom AI Agents, they successfully automated complex, repetitive tasks, significantly increasing our operational efficiency. Their technical depth and proactive approach to problem-solving make them a highly valued extension of our team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Operational Velocity & Reliability
Through the implementation of DevOps pipelines, the transition from development to deployment is quantified by:

• Deployment Frequency: A significant increase in the number of successful code deployments per week.
• Mean Time to Recovery (MTTR): A reduction in the time required to restore service in the event of a partial outage or error.
• Lead Time for Changes: Faster turnaround from the initial code commit to a live production environment for US-based clients.

2. DevSecOps & Risk Mitigation
Integrating security directly into the CI/CD pipeline moves protection "to the left," resulting in:

• Vulnerability Detection Rate: An increase in automated security flaws identified before production.
• Compliance Audit Readiness: Achieving 100% adherence to US data protection standards (such as SOC2 or HIPAA, if applicable) through automated logging and monitoring.
• Automated Patching: A decrease in the window of exposure for known software vulnerabilities.

3. AI-Driven Efficiency (AI Agents)
The deployment of AI Agents for task automation provides the most direct impact on the bottom line:

• Man-Hour Reduction: A measurable decrease in the hours previously dedicated to repetitive manual tasks.
• Error Rate Reduction: Improved accuracy in data handling and process management compared to manual intervention.
• Scalability Ratio: The ability to handle a higher volume of client projects without a linear increase in headcount.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were ahead of time always

What was your primary form of communication with Scaleroot Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their proactive approach

Are there any areas for improvement or something Scaleroot Technologies could have done differently?

Since they were proactive and very supportive, nothing else really mattered

BACKGROUND

Please describe your company and position.

I am the Department Director of Amk Technology sdn bhd

Describe what your company does in a single sentence.

Scaleroot Technologies has consistently delivered timely and technically sound services to AMK Technologies, strengthening its ability to position and win network monitoring projects. Their expertise in network monitoring deployment, configuration, and SLA-driven support enhances proposal credibility, reduces implementation risk, and improves client confidence. Scaleroot acts as a reliable technical enabler, supporting AMK’s competitive growth in this segment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Scaleroot Technologies to accomplish?

• Strengthen Network Monitoring Capability
• Improve Bid Competitiveness

SOLUTION

How did you find Scaleroot Technologies?

Referral

Why did you select Scaleroot Technologies over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Other

How many teammates from Scaleroot Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work: Datadog Deployment for Insurance Client Server Farm Monitoring

Project Objective

To design, implement, and operationalize a centralized monitoring framework using Datadog for insurance clients’ server farm environments, ensuring high availability, performance visibility, and SLA compliance

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

100% of targeted production servers onboarded into Datadog. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

assessment, design, deployment, tuning, and handover. A detailed implementation plan with milestones, task ownership, and timelines was established at project initiation

What was your primary form of communication with Scaleroot Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

Strong Technical Depth with Practical Execution 

Are there any areas for improvement or something Scaleroot Technologies could have done differently?

They were technically strong in implementation and delivery, greater involvement during the bid and pre-sales phase would further enhance project outcomes.

BACKGROUND

Introduce your business and what you do there.

I’m the senior DevOps engineering manager at Newcross Healthcare Solutions. We’re a leading UK healthcare staffing provider, combining technology and a large network of professionals to deliver flexible, personalized care solutions and workforce management for clients across the sector.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Scaleroot Technologies?

We needed help setting up our DevOps infrastructure from scratch using AWS services.

SOLUTION

What was the scope of their involvement?

Scaleroot Technologies analyzed our current infrastructure and recommended a new one. They delivered a report and roadmap and recommended services to use, including EKS, ArgoCD, Prometheus, and Grafana.

What is the team composition?

We worked with 2–5 teammates from Scaleroot Technologies.

How did you come to work with Scaleroot Technologies?

Their pricing fit our budget, and they offered good value for the cost.

What is the status of this engagement?

We worked together from June 2022 to March 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Scaleroot Technologies delivered and set up our systems.

How did Scaleroot Technologies perform from a project management standpoint?

We communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

They helped us learn Terraform and showed us what AWS services to use.

Are there any areas they could improve?

n/a

BACKGROUND

Please describe your company and position.

I am the VP of data product of Lognormal

Describe what your company does in a single sentence.

Igaming analytics company 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Scaleroot Technologies to accomplish?

• App deployment
• Scalable infrastructure

SOLUTION

How did you find Scaleroot Technologies?

Referral

Why did you select Scaleroot Technologies over others?

Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

App development on scalable infrastructure with all modern monitoring services 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Deployment of product on scalable infrastructure with high vilume userbase 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivered based on the project timeline

What was your primary form of communication with Scaleroot Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

Their cost-effective infrastructure decisions stood out.

Are there any areas for improvement or something Scaleroot Technologies could have done differently?

Post development training support