ScaleMeUp

BACKGROUND

Please describe your company and position.

I am the CFO and CIO of Georgia Facility Services

Describe what your company does in a single sentence.

Commercial cleaning services company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ScaleMeUp to accomplish?

• To develop a professional website that clearly presents the full range of cleaning services tailored for the U.S. market and helps generate qualified leads
• To develop an iOS app for tracking employee task completion and automating salary calculation based on performance data
• To support ongoing SEO and advertising campaigns with technical and content-related improvements

SOLUTION

How did you find ScaleMeUp?

Referral

Why did you select ScaleMeUp over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from ScaleMeUp were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ScaleMeUp built a complete website for our company, with each page designed as a standalone landing page optimized for mobile, conversion-focused, and tailored specifically to the U.S. market. They also helped us improve overall conversion rates and integrated the site with key third-party tools to support our operations.

In addition to the website, ScaleMeUp developed a multi-role iOS app that continues to evolve. Thanks to this solution, we are now able to effectively track our employees work and have fully automated our payroll process saving time and significantly reducing administrative overhead.

Throughout the project, we've also worked together on optimizing user flows and integrating new features that support our business goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website was built from scratch and has since evolved into a high-performing lead generation tool

The iOS application is actively used within the company and has reduced administrative overhead by 40%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were very highly satisfied with ScaleMeUp project management. Very clear expectations and ETAs. Their team have a great experience working with other our teams in different time zones. Effective communication during all phases of R&D process. 

What was your primary form of communication with ScaleMeUp?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Impressive tech and soft skills. Working with ScaleMeUp is a great pleasure!

Are there any areas for improvement or something ScaleMeUp could have done differently?

I do not see any.

BACKGROUND

Please describe your company and position.

I am the Payments Director of iSettle

Describe what your company does in a single sentence.

The company builds a payment gateway

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ScaleMeUp to accomplish?

• to build a website from scratch with SEO in mind
• to make the website SEO supportive
• to have a CMS in place, with the option to change the content and some blocks dynamically and instantly

SOLUTION

How did you find ScaleMeUp?

Referral

Why did you select ScaleMeUp over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from ScaleMeUp were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

website design, ui/ux, website development, preparation of the stage environment, polishing and adjusting the suggested improvements, rolling out the CMS system, releasing live, support after going live

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website is live, the traffic is increasing, and the ranking is getting better each week after the launch. The leads and the sales started are in place as it was expected

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The work on developing the website has been done on time, with no delays, and with no hidden fees. I would say there was an extra amount of work done without extra charge, which showed a real customer-oriented approach. There were several sessions for the improvement of what had already been discussed and pre-agreed, and the result afterwards was even better. The communication was fast and easy. Everything was taken into consideration, and nothing was missed i think)

What was your primary form of communication with ScaleMeUp?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The guys didn't promise what they couldn't deliver. They don't charge for every single message you send them, as others do. Always happy to assist and jump on a call when and if needed. Flexible and Agile. Or this is just me being lucky enough to get this job done this way)

Are there any areas for improvement or something ScaleMeUp could have done differently?

It was a bit complicated to find them online. I did some research and didn't see them in the common list of vendors offering the same. Only after a referral intro with them, I managed to acquaintance and decided to proceed

BACKGROUND

Please describe your company and position.

I am the Head of B2B SEO of Gamingtec

Describe what your company does in a single sentence.

We are a platform and solutions provider for online iGaming incumbents.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ScaleMeUp to accomplish?

• Website development

SOLUTION

How did you find ScaleMeUp?

Online Search

Why did you select ScaleMeUp over others?

• Pricing fit our budget
• Referred to me

How many teammates from ScaleMeUp were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Web development
• Custom CMS development

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Functional software with very few bugs
• Stable front- and back-end

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Clear goal management with all tasks mutually discussed and completed on time.

What was your primary form of communication with ScaleMeUp?

Virtual Meeting

What did you find most impressive or unique about this company?

They're very communicative.

Are there any areas for improvement or something ScaleMeUp could have done differently?

Not to my knowledge.

BACKGROUND

Introduce your business and what you do there.

I’m the president of Ermitage, an advertising and marketing company. We specialize in buying and selling authentic pre-owned luxury Swiss watches, especially Rolex, and fine jewelry. We offer a wide selection online and at our Atlanta location, with fast, secure transactions and top-quality service.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ScaleMeUp?

We needed to build two websites.

SOLUTION

What was the scope of work done?

ScaleMeUp has built two generations of websites for us. The current website was completely redesigned with new objectives and graphics. The team has also done updates on time. The site has a new shopping cart, advanced search filters, and SEO features.

What is the team composition?

We work with an average of two teammates from ScaleMeUp.

How did you come to work with ScaleMeUp?

We found ScaleMeUp and chose them because they were highly professional, talented, and always delivered projects on time.

What is the status of this engagement?

We started working together in 2011, when they built the first site. The team built the second site in 202, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The first website became much easier to navigate from the client’s perspective, and it became very efficient for us to operate. The site’s gross sales steadily increased. When the second site was built, it helped us increase sales by 50% and our visibility and integration with Google Merchant.

In the first six months, sales increased by 25%, and gradually grew by 50% in about 12 months. Other KPIs we’ve tracked are the increase in conversion rate, quicker return on investment, and increased website traffic. Employee satisfaction has also increased while working with the new site.

How did ScaleMeUp perform from a project management standpoint?

ScaleMeUp is very responsive and reliable. Denys is a pleasure to work with, and he always delivers projects on time. We communicate through ActiveCollab.

What did you find most impressive about them?

In my experience of working with IT specialists for over 20 years, ScaleMeUp is the first team that has never failed me. They always deliver on time. When there was an issue with the first website, Denys immediately started working on it, regardless of the time or day.

Are there any areas they could improve?

No, there’s nothing I can think of.

BACKGROUND

Introduce your business and what you do there.

I’m the former owner of Mega Modz LLC, an e-commerce company. We design and manufacture video gaming controllers for Xbox, PlayStation, and Nintendo Switch.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ScaleMeUp?

We needed help building an online platform to sell our manufactured products.

SOLUTION

What was the scope of their involvement?

ScaleMeUp has been responsible for the entire development of our e-commerce website. Their work has included:
- Discovery & Planning: We’ve defined goals, users, scope, and KPIs through competitive research and stakeholder interviews.
- Architecture & UX: We’ve created the site map, user flows, and wireframes, focusing on accessibility and mobile-first design.
- UI Design: We’ve developed high-fidelity mockups and a design system that aligns with our brand.
- Development: The team has built the frontend using HTML, CSS, and JavaScript and the backend using APIs and CMS. They’ve also integrated CRM, analytics, and authentication systems.
- Testing & QA: They’ve conducted cross-browser, device, performance, and security testing, as well as accessibility, functional, and load testing.
- Content & SEO: They’ve handled copywriting, media, and metadata. They’ve also worked on structured data, redirects, and optimization.
- Deployment: They’ve set up the CI/CD pipeline, DNS, and SSL and have launched the site from staging to production.
- Monitoring & Maintenance: They’ve managed uptime, analytics, backups, and patching and have focused on continuous improvement.

What is the team composition?

We’ve worked with around 12 teammates from ScaleMeUp over the course of the project.

How did you come to work with ScaleMeUp?

We chose ScaleMeUp based on their high level of expertise, collaborative approach, forward-thinking culture, and easy communication. They also offered competitive pricing, used sophisticated tools, and consistently met deadlines. Overall, they delivered what we needed.

What is the status of this engagement?

We worked together from May 2012–May 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

All of ScaleMeUp’s deliverables have met our expectations, and we’ve seen no weak areas in their work. The main measurable outcomes of their work have included steady growth in website traffic, improvements in conversion goals, continuously growing revenue, and increased brand awareness and recognition.
Specifically, we’ve seen a 10%–20% growth rate in website traffic each year and an average increase of 15% in revenue yearly. We’ve also seen an 18% improvement in the add-to-cart rate after optimizing the product page layout and call-to-action buttons, a 12% improvement in the checkout completion rate after streamlining the checkout process, and a 25% improvement in email signup conversion after introducing a timed popup with a 10% discount incentive.
Additionally, we’ve seen a 30% increase in product page engagement after adding video demos and FAQs and a 20% improvement in mobile purchase rate after implementing a mobile-responsive design and faster loading times.

How did ScaleMeUp perform from a project management standpoint?

ScaleMeUp’s project management has been exceptional. They’ve delivered every milestone on time, often ahead of schedule, and have maintained clear, proactive communication throughout the entire process. We’ve primarily communicated through email, phone, and video calls, as well as using project management tools and messaging apps.
What has impressed me most is their responsiveness and ability to adapt quickly to feedback or shifting priorities. They’ve treated our project like a partnership, not just a transaction, and have consistently made us feel heard and supported. Their professionalism and commitment to results have truly set them apart in the web development space.

What did you find most impressive about them?

What has impressed me most about working with ScaleMeUp is how well they’ve understood what we’re trying to do. They haven’t just built a site and called it a day; they’ve asked smart questions, offered creative ideas, and ensured everything lines up with our goals. Overall, it has felt like working with a true partner, not just a vendor. They’ve been super easy to work with, and the results speak for themselves.

Are there any areas they could improve?

The experience has been overwhelmingly positive. If I had to point out anything, it would be that a little more upfront clarity around timelines for smaller revisions could have helped us plan better on our end. That said, they’ve always been quick to respond and have kept things moving smoothly overall.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of Skyhigh Toronto Flight Tours, a private airplane flight tours company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ScaleMeUp?

We needed help with website development.

SOLUTION

What was the scope of their involvement?

ScaleMeUp developed our website from scratch. They worked on both the front- and backend. The website was structured similarly to an airline website. Customers could choose a tour, date, and time, fill out the required information, and get a confirmation email after payment. The backend showed the operator's current bookings and settings of each page on the website.

What is the team composition?

We worked with two teammates from ScaleMeUp.

How did you come to work with ScaleMeUp?

We found ScaleMeUp through a referral. They presented themselves well.

How much have you invested with them?

We spent $2,000.

What is the status of this engagement?

We worked with ScaleMeUp from March–June 2024. They provided ongoing support after the website was launched.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We went from zero to our first revenue in one month after the website launch.

How did ScaleMeUp perform from a project management standpoint?

ScaleMeUp delivered on time and covered all our needs. We communicated via Telegram and Zoom calls.

What did you find most impressive about them?

ScaleMeUp provided clear and fast communication.

Are there any areas they could improve?

Everything was perfect.