Satisfly

BACKGROUND

Please describe your company and position.

I am the CEO of Carpeto

Describe what your company does in a single sentence.

We sell carpets on marketplaces ( amazon, ebay, otto, cdiscount, kaufland ) and own sales channels

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Satisfly to accomplish?

• online store in Poland
• online stores in EU countries

SOLUTION

How did you find Satisfly?

Referral

Why did you select Satisfly over others?

Close to my geographic location

How many teammates from Satisfly were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The main aim of the project was to modernize the existing sales platform based on Magento and optimize it for mobile devices so that it could meet the requirements of the contemporary e-Commerce customer. The implementation of a new headless PWA-based store version was planned as the next step in the company's electronic sales development, immediately after the implementation of the Akeneo PIM.

It was a necessary condition to implement in such a way that it would preserve the order of the product catalog and not disrupt the platform's ongoing operation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We started cooperation in May 2022 with Satisfly team taking over an existing store based on traditional monolithic Magento 2 and work related to the implementation of Akeneo PIM. In September, we started development of the new version of the Carpeto.pl store, which golive took place in December of the same year, only 3.5 months after the start of implementation work.

Satisfly built the Carpeto.pl store on a headless architecture, separating the frontend from the backend. Thanks to this approach, we simplified the change and scaling process of e-Commerce and allowed the creation of fronts tailored to individual devices, thereby increasing the comfort of using the store by customers.

The second goal of this project was to streamline the product information management process in Carpeto’s sales system by migrating from Pimcore, which did not meet our business requirements, to Akeneo PIM, which more closely met the our needs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They've carried everything out according to plan. Communication did not fail, which had an impact on quick problem-solving (both smaller and bigger). The launch of the systems was preceded by solid testing, the migration process was properly supervised by the team.

What was your primary form of communication with Satisfly?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The decision to choose a partner for the management of Magento + PWA and the PIM class system was not easy. After a detailed analysis, we chose Satisfly and we do not regret this decision. Before starting the project itself, we defined the requirements and the most important business goals together with Satisfly.

Are there any areas for improvement or something Satisfly could have done differently?

Nothing comes to mind

BACKGROUND

Please describe your company and position.

I am the Director of development of ACTIVESHOP

Describe what your company does in a single sentence.

Supply center for beauty and hairdressing salons.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Satisfly to accomplish?

• Magento 1 to Magento 2 migration
• Logistics optimization

SOLUTION

How did you find Satisfly?

Referral

Why did you select Satisfly over others?

High ratings, Good value for cost, Company values aligned

What was the size of Satisfly’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The first goal of the project was to migrate the store to a newer version of Magento. Within the company, there were two separate stores, so the decision was made to integrate them on one platform, using the multistore function.The migration of the stores required a complete integration from scratch with the VENDO.ERP system for managing customers and products. The implementation was designed so that the Client practically does not need to access the Magento administrative panel – all data is in the ERP. 

Satisfly designed a logistics module based on a special algorithm that calculates shipping costs and classifies products by transportation form (pallets, cartons). The system also takes into account products that require special handling or separate transportation (e.g. glass elements). Interestingly, the module has no limitations on the number of calculations – it can calculate the cost even for thousands of products.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Significant savings The logistics module brought Activeshop savings that translated into more favorable prices in the store. It’s also convenient for the end customer who always has a precisely defined form of transport and its cost. 
2. Zero technical debt The new version of e-Commerce is free of technical debt and smartly integrated with the ERP system, ensuring a long lifespan.
3. Expectations met The implemented platform meets all the needs of the specific target group, which are B2B customers. And at the same time, it provides them with a friendly shopping experience. 
4. Window to the world The multistore feature and support for multiple language versions open up paths for Activeshop’s international expansion.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Satisfly is a reliable implementation partner that helped us build a profitable e-commerce website. I particularly appreciate their collaborative approach, which was noticeable at every stage of our work together on the project.

What was your primary form of communication with Satisfly?

Email or Messaging App

What did you find most impressive or unique about this company?

Communication and collaborative approach.

Are there any areas for improvement or something Satisfly could have done differently?

None

BACKGROUND

Please describe your company and your position there.

Duolife is a Polish manufacturer of supplements, cosmetics, and functional food. Our business model is based on soft marketing which gives anyone the possibility to be a part of this project. As an E-commerce & UX Expert, I’m responsible for maximizing profits from our e-commerce division.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Satisfly, and what were your goals?

We hired Satisfly to conduct the analysis of our online store and prepare the recommendations for the new e-commerce implementation. The main goal of this project was to find the solutions to grow our online sales by making significant changes to our e-store.

SOLUTION

How did you select this vendor and what were the deciding factors?

Satisfly was recommended to us by the partnering ERP provider. We hold a meeting with Satisfly’s representatives to talk about the project goals and requirements. We felt like they understood our business and would be a great choice to carry out this project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The process of our cooperation with Satisfly has started with us filling a detailed brief and meeting with the project management team. That led to creating user stories and planning the next steps by Satisfly. After collecting the data we met for 2 days of workshops. Based on the information gathered during the whole process Satisfly delivered the report that included data and recommendations to implement in our online store, as well as business and technological guidelines for the new UX design of the website.

How many people from the vendor's team worked with you, and what were their positions?

There were 4 people in Satisfly working on our project. Our main point of contact was a project manager. But there were also a back-end developer, a front-end developer, and a UX designer included in the process.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The result of our cooperation was a document with detailed project implementation guidelines and recommendations for using PWA, as well as a new design for our online store. It was clear that Satisfly did their best to deliver the complete report, having our business goals in mind.

Describe their project management style, including communication tools and timeliness.

The whole process was based on agile methodology. We had daily calls with Satisfly’s project manager and the rest of their team, so we were up to date with the current status of the analysis. The report was created gradually, so we didn’t have to wait till the end to see the results. It’s a big plus because we were sure that Satisfly’s team was working restlessly to deliver the best recommendations for our business

What did you find most impressive or unique about this company?

During the whole project, Satisfly was showing us their dedication and deep understanding of our business goals. All their team members knew our needs and could identify the business problems and propose solutions. It wasn’t just limited to the project manager, even developers were showing a full commitment to our business goals.

Are there any areas for improvement or something they could have done differently?

We didn’t really have any problems with our cooperation with Satisfly. There were some communication issues at the beginning, but we solved them pretty quickly as we work out an effective process of communication

BACKGROUND

Please describe your company and your position there.

I’m responsible for the e-Commerce branch in Briju, the brand owning one of the biggest Polish jewelry retail chains. As for today, Briju has 70 physical stores and an e-Commerce shop with a wide range of jewelry and watches.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Satisfly (formerly X-Coding IT Studio), and what were your goals?

The main challenge here was to develop a fast, reliable and modern online store in order to catch up with the ever-growing e-Commerce market. We knew it must be done as quickly as possible but with minimal interference to the everyday business operations.

SOLUTION

How did you select this vendor and what were the deciding factors?

We already knew that our go-to technology should be Magento PWA as its easy-scalable, mobile-friendly and future-proof. This requirement has shortened the list of potential software houses to choose from. After a couple of meetings we all agreed that we are on the same wavelength and we believe in similar work methods and practices.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started with a kickoff meeting and onboarding process. From there we went through the business analysis process which was designed to gather project details necessary for further planning. We agreed on a quick MVP development in just two months from the start as it was crucial for us to have a working online store before the winter holiday season.

X-Coding management understood our business perspective and we highly appreciate their attitude towards our mutual endeavor. The MVP has gone live in summer 2021 and from this point we started further development of additional features such as the customer loyalty program, gift card payment option and more.

How many people from the vendor's team worked with you, and what were their positions?

There are 15 people in the team, including CTO, PMs, DevOps, Frontends, Backends and testers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The webstore has been developed using Magento PWA technology and headless architecture which made it super fast and as mobile-friendly as possible. We want our brand to look fresh and attract the young digital-native generation of consumers. So far, we’ve managed to profoundly increase our conversion rate and achieve triple-digit year-over-year growth.

Describe their project management style, including communication tools and timeliness.

The project is being conducted in the agile methodology. Right from the start, we knew that X-Coding believes in really close cooperation between our teams as the only way to success. Our work is based on daily updates and well-planned biweekly sprints which guarantees transparency and clear communication.

What did you find most impressive or unique about this company?

We are impressed with their deep understanding of our business and commitment to our goals. It’s rare to find a vendor not focused on selling their services at any cost but on giving honest opinions and bringing real value.

Are there any areas for improvement or something they could have done differently?

Our work with X-Coding, as with any long-term cooperation, required some team-building efforts and merging of our mutual goals and priorities. Time pressure played a big part as well. During the starting stage of the project, there were some issues requiring a deeper analysis and correction, but all of them were nothing more than typical ‘teething problems’. As soon as the project had gained momentum, our cooperation was - and still is - almost perfect.

BACKGROUND

Please describe your company and your position there.

ROOBEO GmbH is an online procurement platform for B2B customers, ROOBEO direct offers a wide assortment of products through their related suppliers and manufacturers. The online platform offers an efficient way to connect the craftsman to their products, disrupting the building market and changing the way construction and architecture companies make purchases. I’m Mitch Vanderlinden, Head of Development at ROOBEO GmbH I’m responsible for the IT/Cloud infrastructure and the coordination of the development teams at ROOBEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Satisfly (formerly X-Coding IT Studio)?

X-Coding IT Studio has supported ROOBEO in our business requirements when Akeneo’s functionality no longer met our requirements. ROOBEO requested specific modifications to improve the system with integrations and extensions that would empower the supply cloud to make a strong impact on our clients. The packages that have been developed for ROOBEO improved the work within the tool, expanded the administration panel and included a better product management.

What were your goals for this project?

There have been many goals within the ROOBEO project where X-Coding IT studio has supported us with. To pick the most challenging goal ROOBEO choice was to develop fucntonality that optimised the work with Akeneo. By applying default configurations for product categories, product families and attributes ROOBEO was able to work more efficiently in their daily business, the effect was seen in faster configurations and automations of the operations within the Akeneo platform.

SOLUTION

How did you select this vendor?

We chose X-Coding IT Studio because ROOBEO was looking for a company that had the competence and experience with custom implementations for the Akeneo system. Having chosen an official partner for Akeneo, we knew that we made the correct decision in the development team. X-Coding IT Studio was able to support additional support with our other integration frameworks that were used to provision our product information like Magento 1 and Magento 2, therefore they were able to support us through many different levels of Ecommerce development.

Describe the project and the services they provided in detail.

X-Coding IT Studio has completed the project successfully and was able to help achieve the goals ROOBEO has set for itself. We have managed to develop the product, category and product family structure in Akeneo exactly as we needed with the help of X-Coding IT Studio.

Build in advance mapping features for categories allowed for a significant portion of the work on the Akeneo platform to be automated reducing the work for ROOBEO significantly. Additional support has been provided to enrich the admin panel with additional view, tabs, pages and inputs to efficiently enter data. The help of export, import and API integrations allowed for even more efficiency.

What was the team composition?

A dedicated project team has been assigned to ROOBEO that provided the necessary skill set to ensure a smooth delivery. X-Coding IT Studio has built a project team for us that consisted of three experienced developers who were suprived by a technological leader, a tester was responsible for the quality of the work. The team was led by an experienced project manager who has been the eyes and voice inside X-Coding Studio and the project team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The relationship between X-Coding and ROOBEO has been fruitful, without them we would not have been able to develop and adapt our PIM tool to our needs. ROOBEO’s has put its trust in X-Coding with the Akeneo project, therefore ROOBEO was able to focus on the company’s growth.

How was project management arranged and how effective was it?

ROOBEO and X-Coding IT Studio used standard design tools to strengthen the everyday communications. A main driver in the communication was Slack which connected the teams from both companies together in an efficient way to share information.

A bi-weekley demo meeting was introduced which showed the progress that X-Coding has made on the project. During this demonstration X-Coding explained the implementation and mentioned any possible inaccuracies that have arrived. When necessary we were able to contact the project manager by phone if there were any questions, every time we’ve gotten a quick answer to the inquiry.

What did you find most impressive about this company?

We didn’t feel that we were just a client to X-Coding IT Studio, they showed commitment and a professional approach towards the projects at ROOBEO. We have been in good hands and X-Coding IT Studio did it’s best to carry out our requirements. We have valued the time during our cooperation which has brought substantial value to ROOBEO.

Are there any areas for improvement?

No

BACKGROUND

Please describe your company and your position there.

I am the CEO of Wroclaw-based research and consulting agency specializing in transaction systems for business sectors: e-commerce, finance and insurance.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Satisfly (formerly X-Coding IT Studio)?

We have been cooperating with X-Coding IT Studio for many years in situations where our projects require technological support (at the stage of substantive procedures and implementation)

What were your goals for this project?

For one of our projects for a client in the fashion industry, we needed an experienced software house to support the project from a technological perspective. The scope of cooperation included a comprehensive implementation of the online store, integration with the company's IT systems and further development in cooperation with Ideacto. Our main business challenge was to provide an e-Commerce platform that will work effectively with a lot of traffic and will be useful for a demanding group of end-users.

SOLUTION

How did you select this vendor?

The project required a lot of experience in advanced e-Commerce implementations. After previous cooperation with X-Coding IT Studio, we had no doubt that X-Coding IT Studio is the best partner that will provide solutions that satisfy the customer and end-users.

Describe the project and the services they provided in detail.

The project was about redesigning an online store for a customer from the fashion industry. The implementation was comprehensive, i.e. it included both analytical part (market research, user research), UX / UI design and implementation along with integration with internal company systems (ERP / PIM). X-Coding IT Studio joined the process from the technology side in consultations and design and later took over the implementation and integration part.Currently, the project is in the phase of development and sales optimization, which we perform together for the client.

What was the team composition?

X-Coding IT Studio has complemented our team with technological competence (frontend / backend developers), took over project management and quality assurance (testers). Apart from that, the team was supervised by a team leader, whose role was to ensure the success of the project implementation.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project was done exemplary. Constant and efficient communication made the client, and us both feel like we had control over the project. X-Coding IT Studio is a reliable and experienced company, thanks to which all processes were conducted efficiently and professionally. We are all very pleased with the cooperation.

How was project management arranged and how effective was it?

Without any problems. We worked together using standard tools (slack, project management software). In addition, there was no problem to solve some issues during meetings at the company headquarters. The flexible approach of the partner made us not afraid of communication stagnation.

What did you find most impressive about this company?

The commitment they put into every project entrusted to them. Skillful management of the team allowed us to take up the project almost immediately and start working. The quality of solutions provided by X-Coding IT Studio does not raise any objections.

Are there any areas for improvement?

Nothing comes to mind. Without hesitation, we would again begin cooperation with X-Coding IT Studio.

BACKGROUND

Please describe your company and your position there.

I'm the key account manager at Elmatic. We're a Polish company that specializes in the production of industrial computer systems. We draw on over 30 years of experience and use high-quality components from some of the best manufacturers in the world.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Satisfly (formerly X-Coding IT Studio)?

We asked X-Coding IT Studio to comprehensively design and implement a Magento platform.

The company was responsible for: 

• Creating a design that matched the brand identity
• Implementing sales in B2C/B2B channels
• Integrating the solution with the company's IT ecosystem 
• Maintaining consistent customer purchasing experiences
• Implementation of an advanced product configurator
• Providing clients an implementation possibility
• SEO services to increase visibility in our network 

What were your goals for this project?

Our main goal was to create a functional and visually attractive platform that would delight our customers. In addition, we planned to expand our customer service, improve our growth opportunities, and implement an omnichannel strategy across all brands in our portfolio. 

SOLUTION

How did you select this vendor?

We’ve been working with X-Coding IT Studio for many years. Thanks to this, the company understands our needs. 

Describe the project and the services they provided in detail.

The project was divided into several stages:

• UX and graphics design (for several screen resolutions)
• Implementation of the Magento store for B2B and B2C customers
• Integration with existing systems in the company
• Multistore implementation for other languages
• Implementation of the advanced product configurator
• Implementation of the advanced bidding module

What was the team composition?

X-Coding IT Studio delivered a complete team. Thanks to this, we’ve benefitted from their analytics and management skills as well as their creative, technological, and QA abilities. They are programmers, but they’ve also shown an understanding of our business throughout the project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

After the implementation of the new platform, we noticed a significant increase in our online visibility via search engines. Customers have appreciated its modern design and advanced sales options—the configurator is a huge success.

How was project management arranged and how effective was it?

It’s a good partnership, and the work has progressed quickly. The whole team communicates with us effectively, and each member tries to do their best. They're skilled in e-commerce development, and they implemented a quality solution.

What did you find most impressive about this company?

We’re impressed by the team’s creativity. Their proposed solutions fit our expectations perfectly. We only have to specify what we expect, and X-Coding IT Studio translates our requirements into results.

Are there any areas for improvement?

No. The cooperation has progressed well, which is evidenced by the fact that we are still working together and developing the store further.

BACKGROUND

Please describe your company and your position there.

I’m a CEO of a software house that specializes in designing and building cutting-edge websites based on Drupal, Symfony, and React.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Satisfly (formerly X-Coding IT Studio)?

X-Coding IT Studio supported us in the realization of an e-commerce project. We hired them to design and implement warehouse service software in conjunction with our sales platform.

What were your goals for this project?

The most important task was to effectively combine the warehouse with the sales platform, which would provide accurate inventory numbers.

SOLUTION

How did you select this vendor?

We have been business partners for many years. We are familiar with their vast and documented experience in the e-commerce field.

Describe the project in detail.

Our first step was getting their team acquainted with our store infrastructure and warehouse. Following that, they designed and proposed solutions, which we then implemented. Then our focus turned to improve those solutions.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The implementation of the system gave us total control over the warehouse stock and improved the functioning of the sales platform. The response time for inquiries from the consumer also decreased.

How effective was the workflow between your team and theirs?

There weren’t any major problems at any of the stages during the development. Communication was quick and efficient. Their team approached the subject well and with great commitment. At each stage of the project, we were informed about the progress of the work.

What did you find most impressive about this company?

The company's greatest assets are its experience in commercial projects and an individual approach to the work. There was no unnecessary overthinking done during planning.

Are there any areas for improvement?

The project went very well, and it would be difficult to find areas that would require improvement.

BACKGROUND

Please describe your company and your position there.

I run a business that offers technical design for the German market. We make personalized projects for large automobile companies. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Satisfly (formerly X-Coding IT Studio)?

We needed to create a new perception of our brand by improving the company’s visual identity through printed advertising materials.

What were your goals for this project?

We lacked visual marketing materials that emphasized the professionalism of our company. Since we’re engineers, creating marketing materials for us was challenging, so we delegated this task to a third party. We needed the materials to be completed in a short period of time while maintaining all the standards of “good taste.”

SOLUTION

How did you select this vendor?

We narrowed down our options to the most experienced marketing providers in our country. Only X-Coding responded to our inquiry with a brief that satisfied us.

Describe the scope of their work in detail.

X-Coding was responsible for designing a new logo, creating visualizations, and preparing advertising materials for text and graphics. They shared feedback about our ideas while refining them to improve the brand.

What was the team composition?

X-Coding assigned people who were familiar with our needs, including a development director who handled strategy building, a graphic designer, and a marketing manager who translated our ideas into visual identification.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The new logo helped improve our company’s visual identification and made us look professional. Now, we make a better first impression during meetings in our headquarters and when we hand out our marketing materials.

How effective was the workflow between your team and theirs?

Our collaboration with X-Coding took place in a comfortable but professional atmosphere. They held many conceptual meetings and kept us informed of every decision.

What did you find most impressive about this company?

I appreciated their enthusiasm for design and ability to approach each client as an individual business. Throughout the project, we were treated well and never doubted the team’s results. After the initial briefing, we already knew that X-Coding was invested in our project.

Are there any areas for improvement?

No, I definitely didn’t notice any issues.

BACKGROUND

I’m the CEO of DecoKing, which offers high-quality textiles online. Initially, our company only served the Polish market, intensifying e-commerce sales activities through Allegro. Now, DecoKing also serves customers in Germany while looking to expand to other western markets. 

OPPORTUNITY / CHALLENGE

To support our company’s developing order volume and customer service, we needed to improve our order-handling process. We contacted X-Coding IT Studio in order to solve this problem before our order numbers increased even more. We asked them to design a tool that will not only fulfill our current needs but also allow us to maintain our scaling process over the next few years.

Primary tasks included identifying new and improved areas for automation in our business processes, providing software to support this automation, and embedding the application in our existing IT environment (Subiekt GT). 

SOLUTION

Our cooperation with X-Coding IT Studio started at a pivotal time for our company. In order to grow the business, we had to build a better IT system that would automate a growing number of customer service elements and sales processes. X-Coding IT Studio created a system that has allowed us to boost our sales volume while maintaining permanent employment rates and increasing the reliability of our customer service.

I heard about X-Coding IT Studio through a friend who’d worked with them previously. After learning how well that engagement went, we chose them as our partner. 

RESULTS & FEEDBACK

Our company’s rapid, efficient expansion wouldn’t be possible without the specialists from X-Coding IT Studio. Our cooperation resulted in an intuitive system that operates quickly and reliably. Although I can’t disclose any metrics, I can say that the new system has impressed both our customers and employees. Everything functions better.

Their whole team seemed open, friendly, and professional. Although I think they could’ve finished the work faster if they had a bigger team, they met all of our timelines.