Rubico

BACKGROUND

Please describe your company and position.

I am the GRACE Marketing of Grapevine Relief and Community Exchange

Describe what your company does in a single sentence.

GRACE provides assistance to individuals and families in crisis with guidance toward self-sufficiency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rubico to accomplish?

• Redesign our agency website to create a clearer, more streamlined, experience for donors, clients, and volunteers alike.

SOLUTION

How did you find Rubico?

Referral

Why did you select Rubico over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from Rubico were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The redesign included a 10–15 page site in Webflow, replacing our current WordPress site with a more secure and easier-to-manage platform. This included content support for key pages, integration of a homepage hero video, and essential functionality like volunteer sign-up forms, an event calendar, a newsletter pop-up, and basic donation capabilities via third-party links. The site was designed to better engage GRACE’s core audiences - clients, donors, and volunteers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Total online donations, newsletter sign ups, and client service requests have increased on the website, and the site has proved to be much more stable than our previous site that crashed regularly due to outdated plugins.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our project coordinator was incredibly organized and quick to respond to all of our agency's needs! Communication was well-documented throughout the project so each team was aware of deadlines. After a simple project turned into a very tedious one, Rubico's patience and guidance were key to our success.

What was your primary form of communication with Rubico?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Despite the time difference and what had to be a frustrating amount of questions/tweaks from our team, the Rubico team was more than patient and spent countless hours outside of their work schedule to make our new website everything we dreamed. They provide a customer experience that you simply can't find anywhere else.

Are there any areas for improvement or something Rubico could have done differently?

For the sake of Rubico's time, I would recommend developing a clearer client critique schedule. While our agency appreciated and benefitted from Rubico's flexibility and patience with our many edits along the way, we understand that the ability to make almost unlimited tweaks at any time elongated the project timeline.
An introductory resource sheet or something similar on new web software could also be beneficial for clients! This was our first time using Webflow, so there was a significant learning curve on our end that likely also impacted the project timeline. Those things aside, this really was such an incredible team to work with and we owe the website's success to Rubico's team!

BACKGROUND

Please describe your company and position.

I am the CEO of Youth Pastor Co, LLC

Describe what your company does in a single sentence.

We sell annual curriculums to youth ministries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rubico Inc. to accomplish?

• New web interface
• New functionality

SOLUTION

How did you find Rubico Inc.?

• Referral
• Other

Why did you select Rubico Inc. over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Rubico Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Project Scope: Implementing UX/UI Designs 

Objective: Rubico should help transform the our existing website by integrating provided UX/UI designs to enhance user experience and functionality. 

Key Deliverables: 

• Design Implementation:
  • Translate UX/UI designs into responsive HTML/CSS code. 
  • Incorporate interactive elements and animations. 
  • Ensure compatibility with various devices and screen sizes. 
• Sign-up Process Enhancement:
  • Develop a user-friendly sign-up flow.
  • Implement secure user authentication and registration.
  • Integrate error handling and security measures. 
• User Dashboard Redesign:
  • Create and implement the new user dashboard. 
  • Enable account management features. 
  • Display user-specific data and settings. 
• Digital Product Distribution Update: 
  • Revise digital product distribution processes. 
  • Implement e-commerce functionality if needed. 
  • Ensure smooth checkout and product delivery. 
• Quality Assurance and Testing: 
  • Thoroughly test all features and functionality. 
  • Conduct usability testing for a seamless user experience. 
  • Address and resolve bugs and performance issues. 
• Deployment and Go-live:
  • Prepare for a successful production deployment. 
  • Monitor the website post-launch for any issues. 
  • Provide ongoing support and maintenance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes were derived from YOY new registrations for our site as well as income generated as a result of the update web interface, user dashboard, and new functionality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We met consistently, and they initiated clear communication throughout the process. All deliverable deadlines were hit even when unforeseeable issues arose.

What was your primary form of communication with Rubico Inc.?

Virtual Meeting

What did you find most impressive or unique about this company?

The leadership was very vested in the success of our project although we were smaller than most clients they served.

Are there any areas for improvement or something Rubico Inc. could have done differently?

I was very satisfied with our working partnership.

BACKGROUND

Please describe your company and position.

I am the Owner of Neb Medical Services

Describe what your company does in a single sentence.

Durable Medical Equipment Provider

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rubico Inc. to accomplish?

• Web Development
• Brand Awareness

SOLUTION

How did you find Rubico Inc.?

Referral

Why did you select Rubico Inc. over others?

Referred to me

How many teammates from Rubico Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rubico designed and created a custom user dashboard specific to the needs of our niche DME business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Daily usage of the platform.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was great, very communicative, thorough, and on-time. Responses are very timely through Trello, email and during weekly e-meetings.

What was your primary form of communication with Rubico Inc.?

Virtual Meeting

What did you find most impressive or unique about this company?

We were impressed by their listening skills and adaptation to our needs.

Are there any areas for improvement or something Rubico Inc. could have done differently?

Not for this project.