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RotechGroup

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Rotech Group is a certified ManageEngine 3PRO Gold Partner based in Poland, specializing in ITSM implementations for manufacturing plants and managed service providers (MSP).
We deploy and configure ManageEngine ServiceDesk Plus, Endpoint Central, SDP MSP, and PAM360 — helping organizations replace email chaos with structured IT service management, automated patch management, and ITIL-compliant processes.

  • Min project size
    $5,000+
  • Hourly rate
    $25 - $49 / hr
  • Employees
    2 - 9
  • Locations
    Oborniki, Poland
  • Year founded
    Founded 2026

1 Locations

  • Oborniki , Poland

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    Our Story

    Founded by three brothers in 2018, Rotech Group is a certified ManageEngine 3PRO Gold Partner in Poland. We specialize in manufacturing plants needing SLA-driven helpdesks and MSPs managing multiple clients from one panel. Every project is led by a certified engineer, delivered entirely in Polish, with  full post-go-live support. We don't sell licenses and disappear — we stay until the system works for your team.

    What Sets Us Apart

    Manufacturing & MSP specialists

    The only ManageEngine partner in Poland focused on manufacturing plants and IT outsourcing firms simultaneously.

    Full-cycle in Polish

    Consulting, deployment, training and post-go-live support — entirely in Polish, by certified engineers.

    No templates, no disappearing

    Every project starts with understanding how your team works. We stay involved after go-live until the system delivers ROI.

    Commonly Asked Questions

    We define success metrics before deployment starts: ticket resolution time, SLA compliance rate, and time-to-first-response. After go-live, we review these KPIs at 30 and 90 days. A successful implementation means your team spends less time on coordination and more time resolving actual issues.

    We start with a free 30-minute discovery call to understand your environment and pain points. Then we deliver a scoped proposal with timeline and milestones. Implementation begins with a pilot phase (1–2 weeks) before full deployment — so you see results before committing to the full rollout.

    We follow a phased approach: discovery, configuration, pilot testing, training, go-live, and stabilization. Each phase has defined deliverables and a sign-off checkpoint. We communicate in Polish via email, Teams or phone — no language barriers, no waiting for translated responses.

    Yes. We offer post-implementation support packages covering configuration changes, user questions, upgrades, and new module rollouts. Most clients stay with us for ongoing optimization after the initial deployment.

    We work with companies from 20 to 20000 employees. Our sweet spot is 50–5000 endpoints — large enough to need structured ITSM, small enough to want a dedicated partner rather than a corporate vendor. We also serve MSPs managing multiple client environments from a single ManageEngine instance.

    Locations (1)

    Młyńska 11 Oborniki, Poland 64-600

    6 - 9

    Contact RotechGroup

    If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

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