RootedAI

BACKGROUND

Please describe your company and position.

I am the ERP support and Development of Draft Cargoways India private limited

Describe what your company does in a single sentence.

It's a global freight forwarding company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RootedAI to accomplish?

• Invoice
• Arrival notice
• Internal query ticket.

SOLUTION

How did you find RootedAI?

Referral

Why did you select RootedAI over others?

• High ratings
• Close to my geographic location
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Invoice and arrival to the Canada shipments,

internal queries will be raised as a ticket in this and after solving will send a notification about the process. Via this without opening mailbox 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduce time of conversation through mail or mobile. Easy to track with the ticket number. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They're really good. They delivered with in the month. Every thing properly done with testing within the month itself.

What was your primary form of communication with RootedAI?

Email or Messaging App

What did you find most impressive or unique about this company?

understanding our requirements and they updating more than we expecting.

Are there any areas for improvement or something RootedAI could have done differently?

We just tried it for first time. Before that we will receive lot of mails and calls for same thing but different ones. Now one to one is possible on this