RNDpoint

BACKGROUND

Please describe your company and your position there.

I'm a marketer at Red Jumpers. Red Jumpers is a partner agency for young IT companies. Red Jumpers provides a team game for young IT companies for the rapid growth of a new generation of European business

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RNDpoint, and what were your goals?

We were looking for a development team to integrate payment service into our web and mobile e-commerce platform as well as add new components, and were looking for someone with background in finance and relevant expertise.

SOLUTION

How did you select this vendor and what were the deciding factors?

Found them via Google and after initial conversations with the technical team I’ve decided that they have all necessary skills to complete our tasks.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After a couple of workshops of requirements evaluation by the Business Analyst and Solution Architect, RNDpoint’s team have come up with a recommendation to connect Stripe Checkout to our platform. We also needed to add a list of new features to our platform, they came up with the roadmap too.

How many people from the vendor's team worked with you, and what were their positions?

• 1 Project manager
• 1 Business analyst
• 1 Solution architect
• 1 Full-Stack developer
• 1 QA
• 1 Devops.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We started the works in May 2022 and are working on minor requests from our side till now. Overall spendings are around $20.000 by now. We received a lot of positive feedback about the platform

Describe their project management style, including communication tools and timeliness.

Our platform functionality was extended and the clients now have an opportunity to make purchases directly from our platform. We used Slack for communication and Jira for tracking. The works were structured in an agile manner, so we could make some minor changes on the go.

What did you find most impressive or unique about this company?

Work has been delivered fast which was very critical for us, communication was also fast and smooth. They are professionals we can rely on with our business needs.

Are there any areas for improvement or something they could have done differently?

Didn’t reveal any of them. 

BACKGROUND

Introduce your business and what you do there.

I’m the product owner of Get Fast Credit, a microfinance organization. We give small loans to underserved populations with low incomes. We started six months ago and are based in Australia.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RNDpoint?

When we started, we didn’t have any experience. We needed to create an automated loan origination system. We didn’t want to hire a lot of staff so we could become profitable.

SOLUTION

What was the scope of their involvement?

RNDpoint has guided us through all the information we need to give them so they can produce customized solutions for us. Initially, we didn’t have phases. We negotiated the price and signed the contract. Then, we began development.

It took them approximately four months to finish. Then, we started deployment on our servers and implementation on our infrastructure, which took two months. We deployed it and started testing, and we’ll be launching next month when we finish our website redesign.

The solution is a fully automated platform that runs from the loan application to its disbursement so we don’t have to interfere. It has a good scoring engine and a decision engine, which can build risk models and strategies to prevent bad loans.

Additionally, the platform has a lot of integrations and functionalities. It has optical character recognition so we don’t have to input data manually. We can scan it, and the system will understand the information. We also have multi-channel communication for customers and a mature visual decision module, which is of great help because we can use visual elements to drag and drop and build our strategies.

What is the team composition?

I don’t know how many people are involved in the project, but we’re in contact with Irina (COO) and Yuri (Chief Product Officer).

How did you come to work with RNDpoint?

We just searched on Google, and we made a master list of providers. Then, we shortlisted three companies and investigated more. We chose RNDpoint because they had much more features included in their service than the competitors.

How much have you invested with them?

Initially, the contract was for $200,000, but we eventually understood that we needed extra features, so the price increased to $230,000.

What is the status of this engagement?

We started working together in March 2021, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re already teaching our employees how to work with the system, and it’s really user-friendly. They haven’t had any problem learning it. Moreover, the functionality and features are very rich. It has a 360 customer view, good scoring models, and an excellent CRM.

How did RNDpoint perform from a project management standpoint?

Their project management is excellent. We initially had some issues with the time gap because the team is somewhere in Europe. However, we then found the optimal way to cooperate, and it has been fine since then.

What did you find most impressive about them?

They’ve helped us a lot and proposed great solutions. Yuri is a great person, and they’ve done well for us.

Are there any areas they could improve?

I’d changed some things about project management. It’s quite challenging to answer multiple emails from several people. I’d suggest they have someone compile the information in one email to send it to us.

Do you have any advice for potential customers?

Trust them. They know their business and are really mature in that domain. Also, discuss the project management.

BACKGROUND

Introduce your business and what you do there.

I’m the deputy CEO of a financial technology company. It’s an e-wallet service.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RNDpoint?

We needed a company to develop our backend with Java.

SOLUTION

What was the scope of their involvement?

RNDpoint is our partner. They’re responsible for developing new services and features for us. So far, they’ve developed the e-wallet infrastructure from scratch. They’re experts in fintech technology.

The app works on iOS and Android, and it has a lot of features. The primary function is to transfer money from wallet to wallet, local bank, or international bank. People can use a Visa card to cash out or at an ATM. In the future, Mastercard, Union bay, and more options will be available.

What is the team composition?

I don’t know how many there are. They’re under our IT department.

How did you come to work with RNDpoint?

They were referred to us.

What is the status of this engagement?

We started working together in March 2021, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still in the development phase. All the feedback is great, and those who have seen it say it’s swift. On the other hand, they’re a great company. Their team is very responsive and professional. We like the way they work; it’s perfect.

How did RNDpoint perform from a project management standpoint?

Project management is good. We use Jira and Slack.

What did you find most impressive about them?

They’re experts in fintech technology. It’s been a good experience.

Are there any areas they could improve?

No, they’re very supportive.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and director of a product design firm.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with RNDPOINT?

We hired them for development services.

SOLUTION

What was the scope of their involvement?

They provided website and app development support. They used React Native, React.js, and Next.js. 

What is the team composition?

My main point of contact was a project manager, but there was also a full-stack developer working on our project. 

How much have you invested in them?

We’ve spent about €25,000 (approximately $30,380 USD). 

What is the status of this engagement?

We started working together in August 2020, and our engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality is excellent. 

How did RNDPOINT perform from a project management standpoint?

The project management is smooth, and communication is straightforward. They’re friendly and responsive. I always hear back from them within a day when I ask a question. We used Zoho. 

What did you find most impressive about them?

The setup was incredibly fast. It didn’t take much time for them to start delivering on tasks once I engaged them. 

Are there any areas they could improve?

There was a minor language barrier between the developer and us because neither the developer nor I am a native English speaker. However, it didn’t interfere with the success of the project. 

Do you have any advice for potential customers? 

It’s helpful if someone on the in-house team has a working knowledge of development processes. It was difficult for us initially because I’d never worked on such a complex technology project before. 

BACKGROUND

Please describe your company and your position there.

Owner of an Office 365 and Web Development Firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RNDpoint (former PST Labs), and what were your goals?

Various web projects that we needed additional hands to deliver/complete over time.

SOLUTION

How did you select RNDpoint (former PST Labs) and what were the deciding factors?

I have had contact with Denis from RNDPoint previously, although we had not actually worked together before.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• Front end web development work (ASP.Net, Javascript, CSS, SASS)
• Taking designs in tools like Zeplin and converting it into functional website code (either front end only, like html+ JS+CSS) or in some cases complete site rebuilds from Zeplin to fully-functional asp.net site.

How many people from the vendor's team worked with you, and what were their positions?

Usually 2-3 per project, including account and project manager and 1-2 developers, from junior to senior.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Deliverables were generally received on time, to promised delivery dates, and level of work and quality were good.

Describe their project management style, including communication tools and timelines.

Communication was on Skype, and the team (especially account manager and project manager) were extremely available (nights, weekends, etc.). We generally ran daily standups which worked well.

Actual project management (in terms of tools, tracking) could be improved (e.g. by using a tracking tool).

What did you find most impressive or unique about this company?

They exhibited tremendous commitment, even when significant pressure was on. They worked long hours and put in a lot of extra effort to get the job done.

Are there any areas for improvement or something they could have done differently?

Project management/tracking could be improved, at least externally (they may track well internally and just not share it as best as possible). Also, the staff naturally have varying levels of experience, so it is worth doing some assessment as a client of the offered team to confirm the fit to project requirements.

BACKGROUND

Introduce your business and what you do there.

I’m the project manager at Brainforce, a software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RNDpoint (former PST Labs)?

We needed help with web development services.

SOLUTION

What was the scope of their involvement?

RNDpoint helped us develop a website for our American customer using WordPress with specific functionalities. It’s like a social network under specific political fields.

They provided us with all the steps of the process starting from technical requirements. The team made a prototype of the project, then provided us with design, HTML coding, and backend development.

They did integration with teaming services, our social network platforms, and other integration of quick editing of content on the website or represent special functionality which connected users of this with other people who presented on this platform like specialists.

They also helped us to organize the server part with hardware and dev ops applications. They gave us some recommendations and helped us with different settings and installing it on the web server.

What is the team composition?

There were 5-10 people. We worked with a project manager, a designer, and developers.

How did you come to work with RNDpoint (former PST Labs)?

They were recommended to us.

How much have you invested with them?

We spent about $32,000.

What is the status of this engagement?

The project took place from May 2019-February 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The final feedback from our customer was very positive. They were happy with the results. They liked the design.

How did RNDpoint (former PST Labs) perform from a project management standpoint?

They were very attentive. The process was very quick. It was easy to communicate with them. They solved all of our requests and helped us with technical stuff.

If we had issues or needed bugs to be fixed, they fixed it quickly and communicated with us through all steps of the project. The quality of our collaboration was good — they’re a qualified team.

What did you find most impressive about them?

They deliver high, professional quality. They’re good developers and they have a great team. They give quick answers.

RNDpoint solved our problems during the whole process. They're one of the best teams we’ve worked with.

Are there any areas they could improve?

No, we solved all of our issues quickly. They were good. We will work with them again.

Do you have any advice for potential customers?

Make sure that your requirements translate all your needs. Plan all the steps carefully but don’t be afraid if you do something wrong. They’ll help you to fix it and continue on with the process.

BACKGROUND

Introduce your business and what you do there.

Abiatec is a Byelorussian company with 25 employees. We develop web and mobile software for e-commerce and fintech projects. I’m the CMO of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RNDpoint?

We were developing an online banking system for a large Byelorussian commerce bank, consisting of a mobile and a web application. We handled UI/UX design and React.js and Node.js development, but we had to make some integrations with banking software for money transfers. The bank had a large internal software developed in C++ and Java. We didn’t have appropriate developers in-house, so we had to find someone who specialized in those languages.

SOLUTION

What was the scope of their involvement?

RNDpoint developed an API and modules that handle the integration between the internal banking software and the online banking platform built by our company. The technologies used are C++ and Java.

In Belarus, there exists a global API for connecting one bank to another. It’s a kind of direct authorization between B2B and B2C customers of different banks. RNDpoint developed the API for this integration. It facilitates connecting to different bank accounts through online banking.

It was a big job requiring around 1,000 hours of work, and their components were a big and very important part of the platform.

What is the team composition?

There were 3–4 people from RNDpoint involved, including a project manager, a senior Java developer, and a senior C++ developer.

How did you come to work with RNDpoint?

I asked for recommendations from the manager of an IT companies association in Belarus that we’re part of, asking specifically for companies with experience in the banking sector, and she recommended RNDpoint. They had the right expertise, they were a well-known Byelorussian company, and they’d developed other banking software.

How much have you invested with them?

They provided around 1,000 hours of work, and the cost was $28,000–$29,000.

What is the status of this engagement?

We worked with RNDpoint between May 2018 and September 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

RNDpoint has good, qualified developers. They understand fintech perfectly, and they have very good experience in this area. They’ve developed a lot of software for banks from Belarus, Russia, and Poland.

How did RNDpoint perform from a project management standpoint?

They performed very well and did everything we wanted. The project team consisted of developers from the client bank, from our company, and from RNDpoint. My project manager designed the structure, the database, and the API integration, and assigned tasks to the project manager from RNDpoint. The collaboration was great, and I’m glad to have worked with RNDpoint. We used a Russian software similar to Jira, called Worksection.

What did you find most impressive about them?

Their management is made up of nice and polite people. I highly recommend them.

Are there any areas they could improve?

RNDpoint’s services could be a bit cheaper, but they have quality developers.

Do you have any advice for future clients of theirs?

This wasn’t a typical project for either of us. RNDpoint did whatever they had to do, and delivered as per our technical specifications. I may have had a different experience if I was working for a bank and RNDpoint was my direct vendor. In this case, they were a subcontractor, and they did whatever they had to. They have very good expertise in the e-commerce and fintech areas, and I would recommend them.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of OCSICO. Our business in IT outsourcing and we provide software development services worldwide. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RNDpoint?

We needed to scale up our team for some projects in Java, frontend development, and more.

SOLUTION

What was the scope of their involvement?

They’ve done about 10 projects for us so far, ranging from small ones to ones that lasted a few years. One of their developers has worked with us for months using Java Enterprise for a project. The major task was to integrate several modules that had been developed by other teams into a single application for one of our customers. Essentially, they’re a partner company that helps us build specialty teams for some of our projects.

What is the team composition?

There are usually 2–3 people working on a project.

How did you come to work with RNDpoint?

We met Peter (CEO & Founder) at a hi-tech meeting.

What is the status of this engagement?

We began working together in May 2015, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They consistently provide quality resources that can accomplish any level of complexity that the project requires. What’s more, their team produces high-quality work, which is very important to us.

How did RNDpoint perform from a project management standpoint?

Project management is usually handled in-house. RNDpoint is good at communicating with us. We primarily use Jira and Slack but are willing to use whatever tools our customers request. Occasionally, we use GitHub.

What did you find most impressive about them?

They’re cost-effective and consistent in producing high-quality work for us.

Are there any areas they could improve?

Perhaps they could outsource more resources.

Do you have any advice for potential customers?

They’re a really good provider to work with. Understand the expertise they have regarding technologies.

BACKGROUND

Introduce your business and what you do there.

I represent Renaissance Credit Bank, situated in Moscow, Russia. I’m the head of the debt collection development department.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RND Point?

In 2018, the bank set a task to automate all debt collection processes and develop and implement a new debt collection system. 

SOLUTION

What was the scope of their involvement?

The project had three large phases. During the first one, the RND Point team implemented a brand-new web frontend application for debt collection. It includes a backend and a real-time decision-making system.

In the second phase, RND Point developed new debt collection strategies, scorecards, and a new mobile version of the debt collection application.

The result of the first two phases was the optimization of the whole soft collection phase of debt collection.

What is the team composition?

There were 12–15 people assigned at the first phase and 17 for the second phase.

How did you come to work with RND Point?

Our company set up a tender on specific websites, which any provider could answer with a quote. We collected all queries and met with each company. We gave them some tests, they showed us the results, then we met with the leadership group in our bank to compare the results of each company. RND Point’s score was higher than the others’.

How much have you invested with them?

The first phase cost approximately $120,000, the second one cost $218,000, and the third one is expected to cost $250,000.

What is the status of this engagement?

We started working with RND Point in July 2018. The first phase ended in December of that year. The second phase ran between January–October 2019. The third phase started in April 2020, and we expect it to end in October.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

As a result of the work done in the first two phases, our bank’s profit rose by about a million rubles (approximately $14,000 USD) per month.

The whole debt collection system — the web application, backend, and the content delivery network (CDN) — improved the efficiency of our bank’s debt collection department by 2.5% year over year. This is a lot of money — in the hundreds of millions.

How did RND Point perform from a project management standpoint?

They’re highly professional in what they do. Each one of them does more than what they’re tasked to do. They want to get results as much as I, the customer, do. This is why I like working with them, and I highly recommend them. I hope we’ll continue our engagement.

RND Point is situated in Minsk. We’re far from each other, so we use online services to communicate, such as Skype, Telegram, and Zoom.

Are there any areas they could improve?

It’s hard to mention something I don’t like about them.

Do you have any advice for future clients of theirs?

My advice is not to treat them as a typical vendor. If RND Point is treated like a partner, everything will be excellent.

BACKGROUND

Please describe your company and position.

I am the CBDO of a SaaS

Describe what your company does in a single sentence.

We're an API-first email service provider

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RNDpoint to accomplish?

• We engaged RNDpoint to integrate a payment system into our platform, which powers automated email communication for smooth, fast, and reliable interactions with our subscribers.

SOLUTION

How did you find RNDpoint?

Online Search

Why did you select RNDpoint over others?

High ratings

How many teammates from RNDpoint were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Key deliverables included payment gateway configuration, testing, and real-time monitoring setup for smooth operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The integration enabled quicker transactions and reduced payment processing time. Additionally, the new setup has improved customer experience and communication efficiency with subscribers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team responded promptly to our queries, showing a strong commitment to addressing our needs.

What was your primary form of communication with RNDpoint?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their technical expertise and dedication to customer satisfaction.

Are there any areas for improvement or something RNDpoint could have done differently?

No, we were pleased with their work and professionalism.