Rhino Reviews works with businesses to protect their online reputation by growing and leveraging their online customer reviews. We're more than just software. We offer the only done-for-you review generation and reputation management program on the market. Our team acts as an extension of your marketing team to proactive grow your REAL reviews, ensure negative reviews don't hurt you and more.
They work to improve both the external (Google, G2, Capterra, Yelp, FB, etc) as well as internal (Glassdoor, Indeed) reputation and take businesses from a reactive to a proactive position.
Our Results:
An Energy Provider Improve from 1.6 Google Rating and 32 Reviews to 4.4 Google Rating and 400+ Reviews
Increase Reviews from 7 reviews per month to 35 reviews and growing to over 500 Google Reviews while maintaining a 4.8 rating for a Document Storage Company
Successfully removed 17 reviews that violated Google Policy for a Glass Manufacturer
Reinstated Profiles that were incorrectly suspended within 24 hours for multiple clients
Improve Glassdoor and Indeed Rating from below 2.0 to above 4.5 within 6 months
Our Team:
5.0 Rating on Google My Business
Top Reputation Management Firm 2019, 2020, 2021, 2022 on TopSEOs
Mike Volkin SEO MasterClass Course Speaker
Traffic Think Tank (acquired by SEMRush) Panel Expert on Reputation Management
Certified in Reputation Management
Google My Business Product Expert
Why Clients Choose Us:
Our clients love our done-for-you solutions as they do not need another software, like BirdEye or Grade.us, to run and manage. They want to work with a team of experts who will personally watch, respond, and grow their reviews.
We save you time and drive 5-star results to help hit sales and hiring goals by improving their reputation.
Rhino Reviews has helped businesses in a variety of industries: luxury construction, digital, energy, property management, healthcare, retail, hospitality, and education, to help build or repair their online reputation.
Rhino Reviews offers good value for cost, with clients frequently noting budget-friendly pricing and high-quality service. Specific project costs weren't detailed, but clients report satisfaction with the price-to-value ratio, emphasizing effective results and seamless collaboration.
Rhino Reviews is noted for excellent customer service, with clients highlighting their professionalism, responsiveness, and personal touch. The team maintains effective communication through virtual meetings and emails, fostering strong client relationships.
Potential for Enhanced Reporting Tools
While the feedback is overwhelmingly positive, one client suggested the potential benefit of a centralized analytics form for tracking review edits and approvals. This could enhance transparency and streamline project tracking.
Proactive and Innovative Approach
Clients value Rhino Reviews' proactive approach and strategic thinking. They are praised for constantly seeking new ways to improve campaigns and for their ability to address client-specific needs with innovative solutions.
Significant Improvement in Online Ratings
Multiple reviews highlight Rhino Reviews' success in significantly improving clients' online ratings. Clients have seen increases in ratings on platforms like Google, Yelp, and Glassdoor, often achieving or surpassing their initial goals. This demonstrates their effectiveness in enhancing brand reputation.
Personalized and Customized Solutions
Rhino Reviews is commended for their personalized approach, tailoring solutions to meet the unique needs of each client. This customization is seen as a significant asset, contributing to successful outcomes and client satisfaction.
Expertise in Technical Issue Resolution
Rhino Reviews has demonstrated expertise in resolving technical issues related to Google My Business and other platforms. Clients appreciate their ability to navigate complex challenges and restore digital presences efficiently.
Outreach & Email Marketing for Lighting & AV Company
Other Digital Marketing
Less than $10,000
Jan. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Chelsea is very passionate about what she does and excited about her work."
Feb 28, 2022
VP of Operations, Starlite
Joe Masciangelo
Verified
Arts, entertainment & music
Moorestown, New Jersey
11-50 Employees
Online Review
Verified
A lighting and AV company has engaged with Rhino Reviews for outreach and email marketing. The team manages campaigns in order to reach the target audience, gain Google reviews, and increase online presence.
Rhino Reviews has successfully implemented email campaigns, which has helped the company earn excellent reviews on their Google My Business account. The team effectively organizes quarterly calls over Zoom to discuss campaigns. Overall, their passion for the project is remarkable.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the VP of Operations for a Lighting and AV company.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Rhino Reviews, and what were your goals?
We hired Rhino to reach out to our clients and obtain Google Reviews from them to help build our online presence.
SOLUTION
How did you select this vendor and what were the deciding factors?
I met Chelsea from Rhino at a networking event a number of years ago.
Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.
We provide a list of clients who we have worked with since the last review campaign to Chelsea, she reaches out to them vis an email marketing campaign to encourage them to leave their feedback.
How many resources from the vendor's team worked with you, and what were their positions?
We worked with Chelsea only.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
the email campaigns have been successful. With each campaign we gain more positive reviews on our Google My Business site.
How effective was the workflow between your team and theirs?
We have a zoom call once per quarter to discuss how the campaign is going. This is effective.
What did you find most impressive or unique about this company?
Chelsea is very passionate about what she does and excited about her work.
Are there any areas for improvement or something they could have done differently?
We have two brands, ShowSupply.com and Starlite. We have tried a few different ways to accomplish this.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 21-21 of
21 Reviews
Our Story
Chelsea Craig founded Rhino Reviews in 2018 with the mission to provide better service and support for businesses in need. What started as a passion project has evolved into a company that has helped 100s of businesses in a variety of industries.
Rhino Reviews is a woman-owned agency based in Philadelphia PA. Our team is US based, and we span the country from Philadelphia to California to ensure that your reputation is watched and protected every hour of the day.
Verified means Clutch independently confirmed Rhino Reviews is a legally registered business, has had its financial risk status checked (Creditsafe: Moderate Risk), and is backed by 21 verified client reviews averaging 5.0 stars.
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