RGI Outsourcing Firm Reviews (1), Pricing, Services & Verified Ratings

Back Office Outsourcing Customer Service Outsourcing
Data Entry & Processing Order Processing & Taking
Confidential
Jan. 2026 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

“RGI Outsourcing Firm’s team responds very quickly.”

Jul 14, 2026

Manager, Ark Tradewings LLC

Anonymous

Manufacturing
California, Maryland
51-200 Employees
Online Review

RGI Outsourcing Firm provides customer support and back-office services for a manufacturing firm. Their work includes customer service management, order processing, data management, and operational support.

RGI Outsourcing Firm's work has increased customer retention and upselling by 70%. They deliver work ahead of time, and the client communicates with them via virtual meetings. Their team responds very quickly.

BACKGROUND

Introduce your business and what you do there.

I’m a manager at Ark Tradewings LLC, a manufacturing firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RGI Outsourcing Firm?

We needed help with customer support and customer retention.

SOLUTION

What was the scope of their involvement?

RGI Outsourcing Firm handles customer support and back-office operations for our manufacturing project. Their scope of work includes customer service management, order processing, data management, and operational support. The team delivers efficient communication, process optimization, and timely reporting, which helps improve our overall workflow and customer experience.

What is the team composition?

We work with two members of RGI Outsourcing Firm’s team.

How did you come to work with RGI Outsourcing Firm?

We found them on LinkedIn. We chose them because their pricing fit our budget, they had a great culture fit, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We started working together in January 2026, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

RGI Outsourcing Firm’s work has increased our main customer retention and upselling by 70%.

How did RGI Outsourcing Firm perform from a project management standpoint?

They deliver work ahead of time. We communicate via virtual meetings.

What did you find most impressive about them?

RGI Outsourcing Firm’s team responds very quickly.

Are there any areas they could improve?

They’ve done a great job in back-office operations.

RATINGS

5.0

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